1/5 Sofya R. 2 years ago on Google
ZERO
STARS
IF
POSSIBLE
Disregard
ALL
reviews
before
COVID.
After
reopening
they
offer
NO
SERVICES
and
suspended
everything
like
breakfast,
room
service,
concierge,
even
reception!
Bistro
is
closed,
bar
is
closed.
No
SPA
or
anything.
Nothing!
Now
they
offer
nothing
but
room.
But
the
real
awful
thing
is
that
they
do
not
update
information
on
their
website
or
any
other
booking
platform
and
continue
to
charge
high
rates
despite
the
fact
that
all
services
are
suspended
indefinitely.
We
booked
a
4
night
stay
at
this
hotel
for
our
wedding
anniversary
weekend
and
emailed
property
about
this
occasion.
We
also
told
that
my
wife
is
6
moths
pregnant
and
asked
the
staff
to
provide
us
with
a
pleasant
smooth
stay.
Our
booking
was
canceleable
until
a
certain
day,
but
hotel
did
not
respond
to
us
like
“hey
we
are
waiting
for
you,
thank
for
choosing
us
for
your
special
occasion.”
“Oh
and
by
the
way
here
is
IMPORTANT
information
….”
NO!
They
did
not
email
us
when
we
made
a
booking,
instead
2
days
AFTER
our
booking
was
non-refundable
they
sent
us
a
message
saying
“hey
we
do
not
have
reception,
come
to
another
address
500m
away”.
And
they
also
said
“well
ypu
can
find
another
place
to
stay”
WHAT??
Boutique
hotel
for
500$
a
night
no
reception?
And
still
NO
information
regarding
no
services.
This
was
worrrying
but
whatever.
On
the
day
of
the
check
in
I
call
to
double
check
the
information
regarding
weird
check
in
address,
and
the
guy
on
the
phone
says
“by
the
way
there’s
no
breakfast
and
bar
is
closed”.
What?
Seriously?
After
more
than
2
hours
on
the
phone
they
said
“hey
we
do
not
care
that
you
can
anniversary
or
that
you
are
pregnant
or
that
it
is
check
in
day.”
OF
YOU
CHANGE
SOMETHING
YOU
UPDATE
INFORMATION!
Everywhere!
On
every
platform
where
you
dare
to
charge
people
money!
If
you
are
stupid
enough
to
forget
you
apologize!
If
you
see
an
email
from
a
couple
that
6month
pregnant
woman
is
having
an
anniversary
celebration
DO
YOUR
JOB
AND
INFORM
THEM
ABOUT
THE
THINGS
YOU
OFFER
AND
THE
THINGS
YOU
DO
NOT.
DO
NOT
RUIN
THEIR
STAY.
This
is
not
how
HOSPITALITY
industry
works.
Ignorant,
awful,
greedy
people!
We
never
came
to
this
disgusting
place.
Stay
away
as
well!
(There
are
screenshots
attached
from
their
website
on
the
day
of
the
check
in
where
all
services
they
DO
NOT
provide
are
listed
as
working
as
usual.
Did
not
have
time
to
screenshot
all
other
booking
platforms
where
they
dis
not
update
the
info
as
well)
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