1/5 Ana C. 1 year ago on Google • 14 reviews
As
a
large
group
of
volunteers
working
in
Rwanda
since
2006,
we
rented
3
apartments
at
Hill
View.
After
booking
months
in
advance
and
paying
half
of
the
total
price
as
a
deposit,
Hill
View
tried
to
charge
us
twice
as
much
upon
check
in.
Despite
having
all
the
paperwork
and
emails
as
proof
of
the
price
agreement,
it
took
two
days
of
back
and
forth
negotiations
before
they
finally
conceded
to
the
original
price.
We
had
to
threaten
to
call
the
investigation
board.
We
pre-booked
for
two
months
for
two
groups
of
people
-
1st
group
in
October
and
second
in
November.
They
insisted
on
taking
the
room
keys
for
the
1
day
in
between
groups.
When
the
second
group
arrived
and
took
the
same
apartments,
all
the
food,
drinks,
kitchen
supplies
left
by
the
first
group
for
the
second
group
were
gone.
It
was
close
to
$100
USD
in
provisions,
essentially
stolen
by
the
hotel
staff.
This
hotel
is
dishonest
and
tries
to
change
the
arrangements
despite
prior
agreements.
They
took
from
us
food,
drinks,
and
kitchen
stuff.
We
will
never
use
them
again
and
I
would
not
recommend
to
anyone.
The
apartments
are
nice
and
the
restaurant
staff
are
great
but
the
headaches
with
the
front
desk
and
management
are
too
much.
Never
again.