We booked a family room and there were 4 of us. We were in the 26th floor. The hotel room was nice and clean, the lobby and other amenities too. The free shuttle bus from the hotel to Kwai Fong MTR station is really helpful, also going back to the hotel you can use the shuttle bus. Just be careful, I recommend not waiting for the last bus because the hotel has a lot of guests and the bus has the capacity of 19 people, you can still take the mtr from Kwai Fong to Kwai Hing tho, it’s only 2 mins away but you have to walk for 15 minutes.

Pros: - Reasonable price. - Generally clean - Good wifi. - sufficient in-room amenities Cons: - Bad customer service. The front desk has a bit of bad attitude with unprofessional tone. They sound cocky. - The pillows smell rotten. I requested for a replacement, it still smells awful. - They wrap their mattresses and pillows with plastic. Every time you lay down, it sounds and feels like you are on a bunch plastic bags. This is very stupid, not even the hospital would do that. It's very uncomfy. - The hotel is surrounded by industrial buildings, not that I care a lot, my room is facing a lot of trash. Note: 7 day quarantine stay. Food is tolerable. Can't complain much.

Giving us a feeling of comfort with its down-to-earth and not luxurious decoration, the hotel, close to its brand name, is definitely cozy. Not only affordable, as it is even cheaper than renting a subdivided flat in Hong Kong, not counting on the free of charge utilities and housekeeping services twice a week, which may end up charging you extra $2,000 monthly should you be still living in those shanty and unhygienic small cramped room of the sizes from 50 to 100 sq. ft. with none or unworkable aircon. The good thing is, this is a brand new hotel with its transformation from an industrial building and newly opened mid of 2020. Staff from front desk, housekeeping and restaurant are well trained and courteous. Rooms are thoroughly cleaned. Front desk will upgrade your rooms, depending on its availability. However, one should consider this as a bonus , normally possible during weekdays, nonpeak and non festive days. Though choices of food cannot be compared to a five star or those being awarded Michelin, they are fresh and cooked to near perfection. The texture of BBQ spare ribs is close to slow-cooked and the taste is good. I seldom eat beef or lamb, but I can see most of the diners order them. Unexpectedly, the Hainan Chicken Rice Combo Set is very tasty. It is the least oily rice that I have ever tasted and you can see gelatine underneath the skin. I love the Chinese soup (no MSG and not salty) and the Red Bean with lotus and tangerine peel dessert, which is not too sweet. Skip the cream soup, unless your stomach can still fit that in, for their buns and baguette are tempting and good to go with half bowl of cream soup!

They treated hotel guest like inmate. Even to get a porcelain cup or glass in lieu of paper cup for hot tea with hot bargain. My wife drove there sending daily necessity was allowed to stop briefly to hand the stuff to front desk nor any hotel staff to pick to let her go. She had to carry heavy stuff for a long distance and complained too. Room published as 29m2 but end up with 19 m2. It would be lucky to have staff picking up call within 3 calls. Most of the time calls would automatically hanged up after long rings. It is not a hotel. It is a jail. If you like jailation, here is the place!! Hardware is still OK (though far from high-end ) except the room size and no proper writing desk.

Good housekeeping service. Good showergel changing service. Nice room of a 6 nights stay

I signed a long stay accommodation contract with them. I was told that shuttle bus works every day between the hotel and the station. This is one of the reason I finally chose it. Soon, I got an terrible morning. I have to take the earliest shuttle. This morning, the bus driver was not there and they got no back. Even worse, we were not notified. Fifteen minutes later, a man in black showed up and called the first six people to get on a van with six seats. I didn't line up since there are enough seats in the bus! So, not a surprise, I was late for my work today. Even worse, it became very crowded on my whole way after 8am. The hotel is supposed to let us know the situation when emergency came out so that we can figure out a way to solve the issue. I don't think the hotel is well managed.

Affordable. Hyigenic. Friendly. Newest. Buffeted. Young. Boutiqued. Efficient. Bravo.

The hotel is very clear. And the room is bright. All the facilities are very good condition.

This is a gem in the middle of an industrial area. The rooms are big, new and clean. Big screen tv with ample of channels. Not much furniture, you have to ask for a table and it is barely big enough for a computer. The wifi is very reasonable, consistently around 13Mbps, enough for online conferencing. The wifi connection is always auto connecting and you don't have to re-login from time to time. But there is no usb port nor adaptor, so bring your own. The bathroom is very nice, with a walk in shower room, strong shower head, dispensable shampoo and body wash. But they also give hotel size ones if you request for it. There's housekeeping everyday and the cleaning lady is very friendly. Descent weekend breakfast buffet for $60(+10%), comes with coffee, fresh fruit, scrambled eggs, sausage, porridge and noodles, salad and danish... You can also order omelette(but that is not published). I haven't tried their gym yet but have peeked into it, there are separators around the machines to address social distancing. Common areas are spacious, clean and bright. But the staff can be more courteous, there is no greeting when you walk by them. Many local young people live here. The rent is very affordable at low 200s per night.

Clean, tidy and spacious room. Service is good. With very good / reasonable price semi buffet restaurant. Very polite and supportive staff!

It is a very small hotel located in the wrong area...

I kept my breastmilk in their kitchen freezer, but two days later it didn't even freezed. They just ruined my whole milk that i collected with great effort. Not to mention the fridge in the room was not cold at all, and my friend's cloth was missing on their laundry services but they still force us to pay and not even say sorry! The cleaning lady got the wrong room two times and called in the middle of the night. Basically just don't stay here.

We booked a family for 4 adults and 1 child unfortunately, the biggest family room dimension seems small for us. Well this is Hongkong so it's given in terms of room size.

I'm surprised that they had a very spacious room, very clean and tidy! Front desk and concierge were great and helpful. The hotel's location wasn't ideal but acceptable, walking distance from Kwai Hing MTR and the hotel did offered free shuttle service to Kwai Fong MTR. Recommended for short stay or business travellers.

a good place to stay in Hong Kong. Very accessible from stores and Trains. Also they have a good internet service connection. The staff are friendly and very accommodating. We love our stay their.

Hotel does provide shuttle bus service to Kwai Fong mtr station.