1/5 Eric V. 7 months ago on Google
We
have
been
loyal
patrons
of
Kona
for
several
years,
often
relishing
in
their
extensive
and
varied
all-you-can-eat
buffet.
The
array
of
options
is
commendable,
and
the
sushi
is
consistently
fresh.
The
service
is
warm,
and
the
restaurant's
ambiance
is
inviting,
with
its
compact,
pristine,
and
comfortable
setting.
Regrettably,
our
most
recent
visit
was
marked
by
frustration
and
disappointment.
We
brought
a
family
member
along,
with
two
of
us
intending
to
partake
in
the
buffet
and
one
preferring
a
lighter
option
like
a
salad.
Our
preference
for
the
buffet
is
driven
more
by
its
variety
rather
than
the
quantity.
However,
we
were
informed
of
a
policy
stipulating
that
the
buffet
option
is
only
available
if
chosen
by
everyone
at
the
table.
Our
server,
seemingly
understanding,
inquired
about
a
potential
exception
but
returned
with
a
rigid
denial,
suggesting
instead
that
our
guest
could
sit
separately
at
a
neighbouring
table.
When
I
addressed
the
manager,
who
was
stationed
at
the
sushi
counter,
I
received
a
curt
and
unapologetic
explanation,
merely
reiterating
the
established
policy.
For
us,
long-time
visitors,
this
was
extremely
disheartening.
It
is
baffling
that
the
restaurant
would
imply
we
might
share
our
buffet
with
our
guests,
a
notion
both
presumptuous
and
derogatory,
over
merely
a
few
pieces
of
sushi.
Consequently,
we
decided
to
dine
elsewhere.
Having
visited
Kona
over
thirty
times
in
the
past
year,
it
pains
us
to
withdraw
our
patronage
and
explore
alternative
sushi
experiences.
It's
lamentable
that
a
rule
rooted
in
inherent
distrust
can
tarnish
the
reputation
of
an
otherwise
exceptional
establishment,
prompting
us
to
reconsider
future
visits.
It
epitomizes
the
proverb,
"The
higher
they
fly,
the
harder
they
fall,"
reflecting
how
rapidly
esteem
can
be
lost
due
to
inflexible
and
ill-conceived
policies.
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