2/5 Robin R. 1 year ago on Google
We
checked
into
the
Ibis
Styles
at
CDG
and
our
first
room
had
a
faulty
drain.
The
water
wouldn't
go
down
because
the
plug
wouldn't
budge.
When
we
informed
the
reception,
they
told
us
someone
would
come
to
fix
it,
but
we
waited
for
1.5
hours
with
no
response.
By
then,
it
was
already
late
evening.
When
we
returned
to
the
reception
to
follow
up,
they
seemed
surprised
and
offered
us
a
new
room
instead.
However,
we
had
to
retrieve
our
luggage
from
the
old
room
and
then
wait
in
the
long
queue
again.
When
we
asked
if
there
was
any
compensation
for
the
inconvenience,
they
just
told
us
to
write
an
email,
and
there
was
not
even
an
apology.
In
the
new
room,
the
air
conditioning
didn't
work,
and
the
windows
wouldn't
open,
despite
it
being
at
least
25
degrees
Celsius
in
the
room
with
stuffy
air.
When
we
complained
about
this
to
the
reception,
they
simply
said
that's
how
it
is
here.
They
could
heat
the
room,
but
there
was
no
air
conditioning.
They
offered
us
a
small
fan
instead.
Unbelievable!
When
we
asked
if
we
could
have
some
ventilation,
they
eventually
gave
us
a
room
with
windows.
And
still,
no
apology.
This
was
the
most
unpleasant
hotel
experience
I've
had
in
a
long
time.
The
rooms
were
all
clean
at
least,
although
some
were
already
quite
worn
out.
It's
okay
for
one
night,
but
it's
still
a
shame
considering
the
price.