1/5 Zoe A. 1 year ago on Google
I
had
to
edit
this
review
following
the
discovering
that
my
(expensive)
earrings
were
stolen.
Initially
I
wrote
that
overall,
we
had
mixed
feelings
about
this
hotel,
however
now
this
has
changed
to
a
very
negative
view.
There
are
some
good
features
and
some
bad
features
but
overall
we
would
not
stay
again.
Firstly
a
basement
room
is
€500
euro
per
night
lacking
privacy
and
not
provided
with
an
upgrade
despite
on
booking
being
informed
if
a
higher
class
of
room
is
available
they
offer
complimentary
upgrades.
We
had
to
book
this
room
initially
due
to
availability
at
the
time
of
booking.
The
bathroom
also
had
mould
in
it
which
is
rather
unpleasant.
We
had
booked
a
higher
class
of
room
for
the
latter
part
of
our
stay,
we
could
see
that
the
room
was
then
available
from
the
beginning
on
arrival
but
they
would
not
move
us
there
despite
offering
to
pay
more.
Following
a
lot
of
discussion
with
the
team,
being
given
pork
when
I
informed
I
was
allergic
twice
to
the
team,
and
a
few
other
inconveniences
I
was
offered
to
move
into
the
room
booked
at
23.00
the
following
day.
Overall
some
nice
features
to
the
hotel
but
definitely
not
worth
the
money,
we
would
choose
to
stay
in
the
Four
Seasons
for
the
same
cost
per
night.
Pros
-
Superior
river
room
had
a
great
view
(price
900
euro
per
night)
-
Breakfast
is
good
(but
be
aware
that
this
is
served
as
a
multiple-course
“experience”,
not
a
buffet
or
a
la
carte,
which
we
would
have
preferred)
-
Comfortable
bed
in
the
river
room
with
nice
bed
linen
and
towels
-
Sweet
treat
with
turndown
service
-
Great
view
from
the
rooftop
-
Small
outdoor
pool
(but
very
cold)
-
Aesop
toiletries
Cons
-
stolen
pearl
and
diamond
earrings
from
my
partners
jacket
left
in
the
room
-
Bica
rooms
are
dark
and
lack
privacy
with
a
mould
in
the
bathroom
-
No
gym
or
spa,
option
to
go
to
nearby
gym
with
minimal
facilities
for
50
euro
per
day
(very
expensive
for
the
area)
-
No
regard
for
food
allergies
-
Poor
quality
of
room
service
menu
-
No
mini
bar
services
-
Phones
don’t
work
majority
of
the
time
-
Untimely
fire
alarms
at
0900
in
the
morning
-
Pedestrian
only
streets,
make
sure
you
ask
for
code
advance
of
taxi
/
Uber
use
to
access
property
-
Ordered
wine
which
was
not
opened
and
no
bottle
opener
provided
-
Concierge
recommendations
were
not
in
line
with
what
we
would
expect
for
a
properly
of
this
calibre
-
often
3.5
or
below
on
Google
reviews
with
average
reputations
-
Untimely
response
prior
to
arrival
and
from
the
concierge
/
what’s
app
service
on
arrival.