Great location, good breakfast and a very nice place for a staycation with kids. Nice pool and clean room.staffs were all very friendly. There are discounted rate for 24 hours parking but will be great if it let us drive in and out within the 24 hours in the future. Pillows are a bit soft. The rest was excellent as my kids loved it. It is very convenient place with shopping and eating around.

When you pay £506 for ONE NIGHT (because there was a concert at the stadium) you expect a faultless stay. Firstly the TV didn't work and the plug sockets next to the bed didn't work. (These were both rectified by a nice maintenance man). The bedside cabinet needs a good dusting and the kettle is filthy (see photos for both). We are now back in our room after the concert and having asked reception for some fresh milk (not long life cartons) some long life cartons arrived. We told the lady who delivered them that we wanted a jug of fresh milk and were told they didn't have any!! Have just tried phoning reception and nobody is answering! (It's only 11pm!). Don't charge £506 a night if you can't deliver a service that reflects this! Really not happy. :(

We stayed for 3 nights and our thoughts are as follows; Location: -Right next to Wembley Arena and 5mins walk to Wembley stadium. -Nearby Wembley Park underground station has access to to the Jubilee and Metropolitan lines and is just 10 mins walk away. -We felt relatively safe walking round outside the hotel, even when we came back from the Theatre late one evening. -It took us about 50 Mins using the Tube to get from the hotel to the Theatre in Covent Garden. -Car Parking is provided via a big Multi-storey car park next door. Just £15 per 24hrs when you get your ticket validated at the hotel on your departure. -If you are coming by Car and approaching London from the North then the location is ideal. -There is an outlet shopping village next to the hotel with a broad range of shops with prices cheaper than central London and well worth a look round. -Good choice of restaurants all within walking distance of the hotel. Reception: We were welcomed at Reception by Jonathan who was very friendly and when he found out we were celebrating a birthday he gave us a free upgrade which I thought was a nice touch. Thank you Jonathan! Pool/Gym: We thought the pool and spa were too small for a hotel of this size. On all 3 occasions we visited the pool, there were children splashing round so was not suitable for any sort of proper swimming activity. The steam room and sauna can only fit 3 people (4 at a squeeze), this meant you had to spy your chance to get a seat. We were there during school holidays so perhaps it’s normally quieter? If I’d booked this hotel as a spa weekend I would have been disappointed, it’s too small and it’s just not that sort of hotel. Room: Very clean and the bed comfortable. The shower curtain was a little too long and it would have been nice to have plug sockets on both sides of the bed but these are first world problems. My main gripe with the room it was just too hot. The lowest the Air-con would go to was 18c but it felt warmer. Breakfast: This was served buffet style and was excellently presented. Good choice of fruit, cereals, pastry’s and your traditional English breakfast items. The highlight for me was the omelette station where you could choose your filling and watch it cooked in front of you - something I know is done in a lot of hotels these days but the taste and choice of fillings makes this one of the best examples I’ve seen. Executive lounge: We loved using this and was only possible as we had been upgraded to an executive room. You could get free nibbles and soft drinks during the day and there was a balcony you could access for fresh air and a view of your surroundings. Best of all was between 6pm and 8pm you could get a selection of Alcoholic drinks free of charge! There was also a hot food option at this time although I felt some of the other guests took advantage of this and were clearly coming for their main meal of the day when it’s not really for that purpose. We used it for drinks and light bites before going out for Dinner. Other points: When we arrived by car we inadvertently turned into the underground car park of a neighbouring apartment block. The road had barriers across due to an event at the Arena and we had not realised that the car park was further down the road beyond the barriers. Once we realised our mistake we spoke to the security staff on the barrier and once we explained we needed the “Gold” car park next to the hotel they moved the barriers out the way so we could get to the car park. Even though there was an event at the Arena there was still plenty of parking spaces. I suspect it would be full if there was a football match on at the Stadium. Overall we enjoyed our stay and the staff make this place as others have said. From Jonathan on reception to the staff in the executive lounge, everyone was really friendly and wanted to make sure you had a great stay. Despite a couple of minor grumbles, we would return here on our next visit to London.

Excellent service and a brilliant hotel to stay in. Very well kept rooms and the bed is very comfortable. Service standards are high across all settings - reception, bars, restaurants and house keeping. Excellent buffet breakfast as well with a variety of options and staff are happy to cater to your specific requirements.

Friendly and unobtrusive service. Right next to the Arena. Very convenient. Nice room. Reduction on exorbitant (if not on Hotel deal) parking. Breakfast pricey but paid more / as much outside at nearby bakery. So take the early booking offer at hotel, unless you just want a costa from nearby.

The hotel in general is really nice, the food is great, very clean. This was for my birthday and had a late check in for free and a free upgrade and a free drinks ticket at the sky bar. Staff were lovely and friendly at the restaurant but not so much at the sky bar. But as soon as me and my partner arrived the woman behind the desk had no customer service whatsoever. No smile and a hint of rudeness. Said we didn’t have an early check in when we put that option in on the website when you book. We had planned our whole day around when we would check in at 12 but we had to wait until 3pm to check in. So I had to delay my day by 3 hours. I had to get ready in the gym with all my bags when it was like a sauna in there (bearing in mind I had to do my makeup and hair) We went down to breakfast the next day at 10:30 but they then said that it was finished when on the leaflet they give you said it finishes at 11. No information given whatsoever on parking and how to get the discount when you stay. Got to the car park on time to put the ticket in the machine but came up to £35. We had to go back to the hotel and get the card verified for the £15 parking which ended up with me paying £30 for parking because we were late by 5 minutes just because we had to get the ticket verified. Overall disappointed. What was meant to be a stress free stay was not.

Hotel is in a great location for the arena and stadium. Rooms were clean, there is a fridge which you can’t use as it’s full of mini bar items. Toilet paper is the stuff you used to get in school that is like tissue paper. No hooks to hang towels in the bathroom. There is no staircase for guests to use, and the emergency exit is poorly signposted on certain floors. I’ve never been in a hotel where you can’t use the stairs if you don’t want to use the lift. Some people have phobias of lifts, what do those people do if they aren’t on the ground floor? Poorly designed hotel. There was quite a queue to check in and some of the staff weren’t overly helpful. I probably wouldn’t stay here again, even for the arena. There are much nicer hotels for the same price as you pay here.

This Hilton Hotel was one of best one I have stayed at so far and I been many Hilton Hotel in Washington DC and New York. The Customer Service person who's in the picture was very very nice person because he really looked out for us but overall everybody was very kind and caring and helpful. Room was very nice and also they give us complimentary breakfast which really nice of them. I would stay here again if I come back to London. Great Job Hilton!!! 🙏✌️

Welcoming staff at check-in was the only good thing about this hotel. Our hotel room was dusty anywhere you looked, the bed sheet was stained, both big towels had stains -one also had a hole. The staff, while nice, gave us completely wrong information about the opening times of the pool. The pool itself and the surrounding areas also require a good deep clean.

The Hotel was clean and staff very friendly and polite. One particular staff member in the restaurant namely Oltjana was helpful, friendly and made me and my family feel very welcome. She is a real asset to your hotel. We hope to see her there again when we visit London. Undoubtedly the best located and very well run hotel.

Really awesome location for any Wembley events. Good choice of room types, and two types of bars to chose from. Recommend the roof terrace if it’s warm enough. Comfy bed and peaceful night’s sleep. Decent shower in the morning too, so definitely on the list for a return trip in the future. Only niggles we’re the queue at check out. It took ages, and weirdly the bar closed to residents really early which was quite disappointing.

My partner and I had a wonderful time at the Hilton. Our room was clean, housekeeping was quick and accommodating. The leisure facilities are great however changing rooms may benefit from regular cleaning. The location was convenient and accessible to restaurants and transport.

Loved this hotel! I'm going to have to come back and spend 2 nights next time so I can have some proper time there. Lovely decor, lovely staff (long check-in aside) I had a pleasant stay, the bed was so comfy too and my room was massive! Definitely recommend and will be back :)

Very nice hotel, very close to the stadium. Large and very clean rooms with all essential comforts. Very big and confortable bed. The only thing missing is cotton buds 😁. Breakfast is really excellent and varied. Staff are super friendly and helpful. It's a pity that the pool is a bit small, so it tends to be quite crowded, and they also hold swimming lessons, occupying half of it. Very nice the bar on the Rooftop. Recommended.

Good location. Poor service: When arrived 11.12 in the evening, guy checked you in without eye contact, talked while typing. Gives me form to sign without explanation. Below averaga first impression to be fair. Lack of privacy: Sign on the door 'do not disturb' nevertheless housekeeping knocks and asked when you are checking out(!), to clarify check out is day after. I have confirmed with reception half an hour later that my booking is correctly logged. Later I have left hotel and returned back to my room in the evening, room was cleaned despite sign 'do not disturb' was still on the door. Below average second impression. Facilities: No open bar in Hilton around midnight(!), although there is minibar in the rooms. Price list for alcohols and snacks is not displayed. Hotel looks good from the outside, is in good location and I have enjoyed breakfast. Hoverer based on above I will not be returning.

I came here about 2 months ago with my family and the service was amazing. The staff was extremely nice, I enjoyed looking at the jerseys that were hung up, and there was a nice arab man who worked there who helped my dad by giving him a few tips about where to go in London and he was also very helpful in many other ways. (Honestly he deserves a raise)

Fantastic hotel, clean room - only gripes would be the lack of USB sockets not being able to access a channel guide on the TV (although do take care not to touch anything on the snack tray or in the mini bar as all items are on sensors and you’ll be charged). Lovely breakfast with good vegetarian options, ideal location for the arena and stadium, and finally, and most importantly, the staff - absolutely top class, attentive without being intrusive, welcoming, interested in their guests, always friendly and warm. Could not have hoped for more.

Stayed one night away from the kids to (2) use the pool/sauna and (2) get a good night sleep. The pool/changing facilities were filthy, outdated, and as the only woman at the time I felt pretty uncomfortable and unsafe as no employees were present. A good night sleep prematurely ended at 6am when I received a wake-up call I hadn't requested. To add to this the caller argued that as part of some tour I did indeed book that call. A manager I complained to upon check out blamed some third party lists and took no responsibility for the mistake. Not the place I will ever stay at again.

The hotel staff were lovely and very helpful (be warned~ you get a *lot* of info when you arrive!) The room was Very spacious, even though there were 3 of us sharing ~ we booked a family room ~ and the beds were really comfortable. We paid extra for breakfast in the morning and I'm so glad we did. It's a brilliant spread and buffet style so you can have as much as you need. We even managed to squeeze a little trip to the pool and whirlpool. We hadn't booked but turned up on the off chance and the staff let us in for a short stretch! ~~be aware that they Were asking people to book ahead in the pool to avoid overcrowding, so that may still be in force as part of their covid measures? All in all, it was a great stay and for the small amount extra they charge compared to local ''budget '' places, I'd definitely choose to stay here again!

Stayed here recently to see Gary Numan at Wembley Arena. The hotel is opposite so is the closest hotel to the venue and there is the Gold car park next door (15 pounds for 24 hours if you're staying at the hotel. Get your parking ticket discounted at reception BUT only when you are checked out and ready to leave). The hotel is modern, spacious, well maintained and staff are efficient and friendly. Breakfast was busy on the Sunday, as you'd expect but they found us a table for four immediately and service was prompt for coffee, tea etc. Buffet food was excellent, varied and plentiful. They even allowed our two friends (who weren't staying at the hotel) to join us. They offered to pay and were told, don't worry about it. Fantastic customer service from everyone at this hotel from reception, bar staff and housekeeping 😁 One final point, the rooftop bar is worth visiting in the evening, open until 1am. Fantastic!

The receptionists were very warm and welcoming when we stayed a night before are James Blunt Concert. We have a lovely chat and clearly explained where everything is. Twin room was very spacious and vacillates wonderful. Couldn't ask anything more for breakfast except they don't have many vegaterian options when it comes to the hot food. Overall very pleasant stay and would stay there again.

Our stay was rather pleasant. Staff were lovely, positive and helpful except a few on reception who made it clear they didnt want to be there. Spa needs a make over but all in all beautiful hotel, great location. Many thanks to the GM for checking us out and for being really nice.

Booked this hotel at the last minute as we had a horrible experience booking into another close by and so thankful we ended up here. The staff are excellent, so efficient and friendly. The hotel is spotless and in a great location, close to all shops and restaurants. Would highly recommend

Accommodation and staff very good. I am slightly disappointed that I was not informed ahead of my arrival that the executive lounge would be closed during my stay. I appreciate the vouchers for complimentary drinks, but I do miss the food that lounge access gives.

Absolutely wonderful experience at this hotel! The restaurant staff, especially Raquel from breakfast, were incredibly friendly, always smiling. Fantastic location, clean, and well-organized. Sending warm regards to Raquel and the rest of the team. ❤️

Excellent location for Wembley events. Parking next door at the Gold car park worked out well at £15 for 24 hours. Very nice room and allow dogs to stay for £15 per dog. Not many grass areas nearby for dogs but there is a decent sized one 5 min walk away.

Grea location for bus and underground services, all within easy walking distance. Great place to use as a base. Parking is £12 per day. Rooms are clean and comfortable and the staff are very friendly and helpful. Food in the restaurant is good and you can get a meal deal which is good value. You can book breakfast on the day but best to book ahead if its a Saturday as this tends to get quite busy. Will definitely stay here again.

Lovely hotel. Only issue is when you go to the bar and buy a drink you are issued a service charge. One glass of rose wine 250ml was £18. Double gin & mixer just short of £15 & a service charge of £3.84. I could understand the service charge if we had been seated and received table service

I had multiple issues with this hotel. First, the shower was a very disappointing trickle. Not really usable. Second, no hand soap in the bathroom. A "dispenser" is unsanitary - I don't want to touch the bottle that the last 500 people have touched right after using the toilet. Did we not learn anything from Covid? When I went to the front desk to ask for a bar of soap, the response was that I should go find a shop somewhere to buy some. Very unhelpful. Third, the parking was problematic at best. The desk clerk told me he had validated my ticket, but when I tried to exit the car park, it was not validated. After having to take the stairs to the second level to find a working pay station, the automated system still would not let me out. It took nearly 20 minutes to exit the car park, after the hotel had supposedly "validated" my ticket. Unacceptable. Fourth, when I checked in, my room was not yet ready - OK, fine. The desk clerk told me that she would text me when it was ready, and that I could wait in the lounge. Three hours passed, no text. As it turns out, the room was ready, but no notification was attempted, either by text nor in person. Fifth and finally, the same desk clerk said that she would arrange a "grab-and-go" breakfast for me, since I would be leaving in the morning before the cafe opened. Naturally, this was not done, and the 20 minutes that I had to use to get out of the car park left me without time to get breakfast anywhere else. Most Hilton properties I have stayed at will at least have coffee available for early departures....but not this one. With Hilton stays like this one, Marriott looks better every day.

Booked for the weekend. First impression was good the reception staff were very friendly when checking in which was great, after a long 9 hour flight you need friendly staff. The room Unfortunately was freezing cold and no amount of adjusting or turning of the AC was helping. Further, whilst the bed was comfortable I was bitten twice whilst sleeping. I told the manager and to my shock and horror she asked me to show her were I was bitten... In the reception area. I wasn't asking for a refund just informing her as others will use the room. So why the heck was I requested to show her bites in a busy reception area where people were checking in and out... I was more upset with her/the manager than the bites. What was the purpose of shaming me in front of all those people.... not even an apology!!! 😒 On the up side, I was happy I booked breakfast as its excellent. Well worth the extra cost. Location is also great as it's next to Wembley stadium and the outlet.

Amazing experience staff are second to none. Lovely food and champagne breakfast 1st class. I went for a family wedding which was fantastic. The only disappointment I had was my room had a broken draw!

A very good hotel with excellent amenities, rooms and good food options. It is conveniently located next to Wembley Stadium with both the shopping outlets and railway stations in walking distance. Parking is located literally a few minutes walk away with a discount for Hilton hotel patrons. Very good staff on-site who booked me into my room with minimal fuss. The rooms are good quality and have clean beds and bathrooms.

I can't say a bad word about this place. The staff are always very friendly and attentive, the service is second to none, the facilities are very good - and the cost, assuming you're not staying here when there's an event on, are pretty competitive for a business traveller. It's a short walk to the tube or train station and under 20 minutes into Central London, and only a few miles away from the North Circular so very convenient.

Disappointing stay. Stayed for 2 nights, staff in the restaurant for breakfast were great. Cleaning the room was too much for the housekeeping team. I asked the person on my floor to please kindly clean my room, my request was acknowledged. Came back from a busy day in London sightseeing to a room that was not seen to. Our tea and coffee were not resupplied and it made the stay uncomfortable. Not coming back.

We had a great experience at this hotel. The hotel staff gave us personal attention in every matter. The hotel is beautiful and spacious, varied breakfast. Children friendly, Comfortable beds, clean and spacious rooms, I haven't had such a good experience in a hotel in a long time. I must mention the lovely staff member who gave us good feeling and helped in everything: Jonathan Burl -from the reception team, Azhar from the breakfast team, Lauren the supervisor. Lovely people. Of course we will return and recommend about this hotel to friends and family

I stayed here for a work conference and honestly couldn’t fault it for the price. The King size bed was comfortable and warm, room was spacious, free bottled water, a lovely bath, soft towels, beautiful smelling complimentary bath products, lots of info in the room. Slept well which is rare in a hotel for me. Great location too. The staff were all so lovely and helpful, particularly the breakfast room staff. The breakfast itself was absolutely lovely! Everything fresh and hot, good stock of all items, Full English buffet style, but also continental with smoked salmon and cheeses, a large array of fresh juices, fruit, pastries, vegan options too! Even the coffee was lovely. So worth paying a bit extra to stay here over a Travel Lodge or Premier Inn!

I just finished my stay, and this was a beautiful hotel. The front staff were nice and very accommodating. Executive lounge is really nice, and they really went out their way to provide a great experience for their diamond members. The shower kept changing temperature, but maybe that’s because I did not have the music because I am from America. But other than that very lovely stay