Unfortunately, our recent visit to The Abbey was disappointingly poor value. The check-in experience was fine - the lady who served us was very pleasant, but the amount of paperwork required (when this was all already provided on the website) was a little surprising. We were shown to a room on the ground floor, and immediately noticed the large street-facing window with no blinds or nets, just a roller curtain. This means a choice of either no natural light, or no privacy - the room is very visible from the main road. This is different from online photos and Streetview which shows there used to be curtains at some point - these need adding back ASAP. The room left lots to be desired - the mattress was clearly old and sagged quite heavily in the middle, there was no chair for the desk, the Smart TV was tiny and barely adjustable, the bathroom felt dated (although the toiletries provided were of a premium quality) and had a couple of hairs left over from previous tenants. Our sleep was particularly poor - the windows are single-glazed and of a sliding design which means essentially no sound isolation from the outside world, so cars and conversations are audible all night. Worst of all was an overnight receptionist who was very loudly talking on the phone, on a social call, around 1am - we had to leave the room to ask the receptionist to please be quiet. The doors also lock with a single, very old style lock which, combined with the relatively thin nature of them, does not inspire confidence in the security of the room. Overall, we felt let down, particularly by the quality of the room and sleep, the lack of privacy from a ground floor room with no blinds, and from an unacceptable amount of noise from staff overnight.

Look elsewhere. I had booked this hotel on the impression the photos had given off. It’s borderline false advertising. The rooms are in terrible disrepair and there is absolutely no sound isolation. You can hear the conversation clear as day anyone is having elsewhere in the hotel. There is also absolutely zero customer service. If you are looking to have a nice time while staying in London I recommend seeking accommodation quite literally anywhere else.

The Abbey, is rather primitive:- tiny bathroom, with its step-in bath shower, small basin, and the window refusing to be opened and no other heat adjustment. The rooms were clean. It had a coffee/tea maker only. The biggest drawback was no lift and our room was on the third floor. The staff were very pleasant though. It is ideally located within the Notting Hill Gate. No bar or dining options.

Outside looks impressive...inside reception area let's it down immediately. No welcoming by receptionist who was sitting behind the door. All very subdued. Shown to bedroom downstairs. No overhead lights so very dark. Old fashioned curtains that don't meet when drawn on a rod ready to fall down. Wardrobe door wouldn't close so propped closed with a chair. Headboard flimsy and noisy. Bathroom tried to be made presentable but dirty grout on tiles. Window iron framed and dirty. Bathroom vanity unit doors didn't close. Overhead shower screen on rusty rail. Room needs updated .

I stayed there with a friend of mine for 3 night and we had the most wonderful experience! We came from italy so english is not our first language but they were very patient and polite with us, making sure we understood everything, It was a bit strange that we had to give again all our info since we already gave them when we made the reservation, but it only took a couple of minutes so nothing to complain about. The room was AMAZING! Very big, super comfortable bed and the bathroom was very clean and had all the shampoo, hand sanitizer, products for the hair,… and the view from the room??? Absolutely amazing!!! All the workers there were very friendly and helpful! The position is perfect, it’s about 1 minute walk from Notting Hill Gate underground which can take you about everywhere. The road is very peaceful, in general aesthetically beautiful and very British like! If i could give 6 stars, i would!

We were placed in a small room just big enough for a kingsize bed. It was disgusting. I think it was a storage cupboard at one point. I will post pictures later. The Windows were black with mold and had big holes in the frames. The window sills were rotten with some type of glue or spackle to try and fill the cracks unsuccessfully. The same in the bathroom the walls were damp from the cracks in the walls and windowsills with the same spackle. The room smelled mouldy and we asked each day to speak to the manager with no success. The management said they would give me a partial refund if I took down my negative comment. This seems a little underhanded and a type of blackmail. We are still fighting with the hotel to get some compensation for the horrible conditions of the room.

A 3 star at best. Rooms ok but noisy spot and opposite reception. Location excellent. Nothing terrible but nothing outstanding either.

Der Standort des Hotels ist hervorragend. Das Personal freundlich und hilfsbereit. Wir hatten ein Dachzimmer und kein Foto der Website stimmt mit unserem Zimmer überein. Die Sanitären Anlagen sind zwar sauber, jedoch benötigen sie dringend Renovation. Die Zimmer sind aufgrund des alten Gebäudes sehr hellhörig. Wir hatten eine funktionierende Lampe in dem sonst schon sehr dunklen Zimmer und Lüften bei Regen ist nicht möglich da das ganze Zimmer sonst nass wird. Allen in allem war das Zimmer sauber und für unseren kurzen Städtetrip gut.

Came here at the end of two week European travels and was pleased with the generous and nicely decorated rooms and the overall cleanliness; the staff was nice and very accommodating; and the location was perfect - 2 min walk to Noting Hill Gate stop yet neighborhood was quiet with tree-lined streets. Only critique - would be wonderful if they had coffee/tea/pastries at breakfast time just to get guests out the door with a little a little something. Other than that I would highly recommend!

Lovely room. Hugs bed but the place is so hot that it made sleep difficult. And this is October. There is a window you can open. TV on wall is size of a postage stamp. Just a few upgrades and this place will be amazing.

At heart of charming notting hill, this place has a palpable history, and an extraordinary staff, including Aaron who will make you feel as if you are home and who goes above and beyond to accommodate and anticipate your needs. Don’t hesitate to hit book button immediately!

Stayed here for three nights and it was a very pleasant experience. Very charming hotel in a wonderful location if you’re a tourist. The bed was a little uncomfortable, but having a nice bathtub made up for it. The TV in my room had horrible audio, but I just used it as background noise. Staff was super friendly!

Erinomainen hotelli Notting Hillissä. Sijaisia hyvin kulkuyhteyksien läheisyydessä (metro 100m) rauhallisella kadulla. Ympärillä paljon palveluita. Hotellihuoneemme oli iso ja siisti.

Fantastic location , just around the corner from the tube - we were greeted with a lovely warm welcome , such lovely friendly staff. The Hotel style is quite British, huge sash widows so lovely & bright, room decor is a mix of old & new , great size and lovely temple spa goodies in the bathrooms - no need to bring hair products ladies ! Have to mention that although we were so central to Notting-hill the road was so quite I felt I was in the countryside... will definitely book again !