Stayed here for 4 nights in June and it was fantastic! Location was amazing. We could walk to practically all the musicals, and great food in Chinatown just a short walk. Breakfast was also a really good spread. First place, for example, I came across that served coconut water. :) Service was one of the best I've encountered. A special shout out to Elena who, after our first day, could remember our breakfast orders after that. Also to the concierge (sorry didn't get his name) who helped us get a cab when we couldn't get an Uber, walking out to the road a number of times to look out for it. Highly recommended hotel.

I wish I could rate this hotel more than 5 stars..... Just excellent all round. The hotel and room is spotlessly clean, staff super friendly and can not do enough for you. Breakfast is fantastic, check out is later than usual and stored our luggage whilst we went off to the theatre. Even when we got back later I the day to collect luggage, the staff still told us to relax and take our time. Just a brilliant stay, great location and cannot recommend highly enough. Thank you Raddison Blu.

When we arrived our room was very small. So, we upgraded to a suite and it was fabulous. The hotel is centrally located in near too many restaurants shops and museums. The restaurant downstairs is lovely! The weight staff is very friendly especially Sonia our waitress. She was terrific and very attentive. The concierge staff is very helpful, friendly, and professional.Overall we had a great stay and loved it would definitely come back

My experience at this hotel was outstanding from the very first moment I stepped in with my family. It was a planned vacation with our kids and grandma. We loved every single detail of the rooms, beds were so comfortable, bathroom had all we needed. Housekeeping did an amazing job every day they cleaned the rooms. Front desk was very friendly and accommodating. Breakfast was amazingly good and yummy. Restaurant staff was super polite and offered us an excellent service. I loved this hotel, I loved London. I loved all about it. I can’t wait to be back!!

We stayed for three nights. We chose the hotel for its location which can’t be faulted. However the room was not good. We had to change rooms as the blinds did not block any of the light from the outside light positioned directly above our windows (facing the back alley!) Our new room was similar - shabby! The windows were worse, they did not seal properly leading a noisy night. No doors on our closet, sewage smell from the bathroom, no vent for the bathroom, very slippery bathroom floor tiles, a shower which floods the surrounding area, no mirror in the main bedroom, no lounge seating and no real extras which one would expect for the price. No business center. The bed was comfortable though. I will not return to this hotel. This was supposed to be a king size premium room. I have stayed in much better hotels and there are others better for the price.

I really like this hotel. We had a spacious room with the most comfortable bed that I have ever slept on! The room and all the public areas was very clean and well kept. All the staff were friendly and attentive. The Concierge, Alex, was especially helpful and for me made this hotel remarkable.

I recently stayed at this hotel and with confidence I can say this hotel is worth 3.5*. I stayed in twin room, it was old fashioned and very small. The location was the only real thing good about this hotel. The note decor needed updating and the choice for breakfast was limited. We were told to choose a time slot for breakfast because of Covid which I wasn’t impressed about as I paid a lot of money and would have preferred to go in my own time. The room was worse than H10 and the Hilton, which were 4* hotels. It’s a total exaggeration to classify this hotel as a 5*. The twin room we got was dated and extremely small and depressing. I did send an email confirming it’s my friends birthday and we didn’t even get a complimentary gift which was kind of sad. I would definitely say it’s a 3.5* hotel and that’s only because of it location alone.

For the price, the rooms were small, well decorated but aging, and the room service was lacking. One of the times we requested service, it never came. Concierge service provider as only useful for airport pickup and drop off. They were not useful for dinner reservations or pickup/drop off services to local attractions. I enjoyed the breakfast, but admit that I relished the convenience of not leaving the hotel to find food. If you are up and about, I’d recommend spending your money elsewhere for breakfast. Wonderful service in the restaurant, but absolutely basic food. I should mention that this hotel may have the best location in the city for sightseeing. That is the major redeeming quality, and why I don’t feel like I overpaid by much.

First the positives … location is great, very central, easy access. The reception is smart, bright and modern, staff friendly and attentive. Bedrooms were small, very tired and old fashioned. Wallpaper scuffed and peeling, old fixtures and fittings.Very disappointing stay. Over priced at £230 per night with no breakfast. Much nicer places to stay if you look. .

I can only give the rooms 2 stars as the facilities and furniture feel very old. The shower operation is not intuitive at all. Took me a while to figure out how to make the water temperature right; and the toilette! There is no brush next to it, and the water power is not big enough, so messy. The gym is very small - well, I chose the hotel because of the location; and I am still very disappointed as it does not match the 5 stars and the price you are paying here.

This is not a five stars hotel, it should be 2-3 stars maximum. Before booking we have read great reviews about the place, which is very misleading and invalid. Since the moment we entered our rooms we found each room in a different size and layout although we booked them all under the same room type! The room is very small and the furniture is old and overused to an indescribable extent. The bathrooms had plumbing issues we used to flush twice for it to work. One night the water just flood from the toilet seat and when I called the reception to report the issue he hung up on me and we had to go down to speak to the deputy manager and find a solution which was moving to another room at 3 am with a baby. Not only this after this awful experience one of the staff at checkout was very very rude to us her name was Chanelle. However her manager Adina was there and she managed the situation as she witnessed our horrible experience at this horrible place and tried to do the best she can to find solutions. The only good thing about this hotel was its location, other than that I advise you to RUN away.

Definitely not a five star hotel. Old and dirty room, very tiny, 160 sqft approximately. Small window. No kettle, tea or coffee in the room. Tiny bathroom, bathroom door takes all the space, difficult to turn around. No one open the front door or help with luggage at all. £500/night. Total scam. Location is close to everything. However, it’s very noisy at night. Since it’s a busy area, drunk people were yelling at 2 am in the street. Sound proof isn’t good at all between walls.

I had a very uncomfortable stay at this hotel because the staff was acting very strange towards me. Whenever I’d want to use the Downstairs bathroom, I’d have housekeeping follow me and knock on the door within thirty seconds and yell house keeping. Even when I put my do not disturb sign on I’d have the front desk call my room every few hours and they said it’s a policy to knock on the door and see if I’m ok. Absolutely no privacy and very odd behavior from the staff

Definitely not 5 star. Booked for the location however you need to walk across the square to China Town to get a cab as there is no access via the square. The "system" was down during our stay 22 - 25 Sept, in-room information was non existent, the lifts were hit and miss. The system is still down today 10 Oct, as having made my 3rd call to the hotel to get my £200 deposit back I have been told there is a list of people waiting and that accounts are working on it. I find it incredible that a chain such as Radisson don't have the resources to rectify whatever the issue is within 3 weeks or at least have a back up alternative. As the worse case scenario I have been offered a credit note, however that is not acceptable and I actually need my money refunded.

Hotel is conveniently located. The lobby and the restaurant are newly renovated and look sharp. My room was more in need of some renovation, the shower knob was a bit wobbly and it took me some time to manage to balance water stream and temperature. The wooden frame of the bad had given up in half of it, if you lay down you start to disappear in the mattress. Luckly I was alone and could sleep in the other half, but if I were here with my wife one of us would have had a very uncomfortable night

I visited friends who were staying there. On the whole pleasant, there was no view from the window. The bathroom door was very heavy, and difficult to open from the inside, not good if you were staying there on your own. Door man very helpful with advice on local restaurant. Not sure the room was worth the price, but I guess you pay for the location?

Stayed for one night for a theatre weekend. Reception looked after our bags as we arrived too early to check in so we could go and watch West End Live for a while, before going to see Hairspray. We checked in after the show to freshen up before we went out to find somewhere to eat, and our bags had already been taken up to our room for us. It was a comfortable twin room with an over bath shower. The only thing we could pull it up on was the hot drinks. The Nespresso coffee machine was over by the window on the dressing table but with no pods or milk/sugar. After searching, we found a dark box with 4 pods in, hiding in the dark corner of the wardrobe at the side of the fridge. More searching and we eventually found milk sugar and tea bags in the bedside table … and a kettle! What a relief! It was a really warm night so we had a drink on the terrace on the pavement before bed, and people watched for a while. It was a shame that most of Leicester Square was boarded up for electric mains improvement works, so there was no view due to the hoardings all round. Breakfast in the morning was excellent, with a mixture of self serve hot and cold foods, and items cooked fresh to order. Again the staff were professional and friendly. Check out was a breeze and we left our bags again so we could go out for the day without carrying them around with us. The hotel is situated in the perfect place for getting to most London sights. I would happily stay again.

Fantastic hotel with a very good central location. Staff were very helpful and friendly and the room was excellent. The hotel was between 2 underground stops (which were only a 5 minute walk away from the hotel) but really the location was brilliant and allowed you to walk to all of the central London landmarks. Definitely recommend staying here.

Disappointing experience! Not very clean. During our stay in December last year, the room appeared cozy and small, which was acceptable. However, the cleanliness fell short of expectations. Upon accidentally dropping something under the bed, I discovered used paper, a shopping bag, lots of dust, and garbage, as shown on the first video. After reporting the issue at the front desk, a cleaner attended while we were out, and we were assured the problem was resolved. To our dismay, upon returning to the room, all the rubbish remained. The cleaner's manager, unfriendly, suggested the cleaner had completed her job and directed us back to the front desk. Seeking a resolution, I requested a new room at the reception. Although one wasn't provided, they undertook to clean the room themselves. The outcome was an absence of garbage under the bed, but the room reeked as if an entire bottle of air freshener had been emptied, making it uncomfortable. If this was the condition of my room, I shudder to think about the state of others. While the remaining services were acceptable, nothing stood out.

The room is spacious, warm, clean, tea and coffee facilities are perfect, no noise comes from outside, toilet and bath are clean, washing products are very nice. We stayed in the hotel from Saturday to Sunday 1st of August. It was very enjoyable. On arrival we were greeted by very nice front desk receptionist Pedro, he was excellent, attentive to the smallest details, friendly without being overly sweet, highly professional! Thank you Pedro, you set our mood into the absolutely positive direction:))) Next morning breakfast was great too. All waiters and waitresses are polite, fast, attentive. We totally enjoyed our stay!!!

We went to the premier of Dr Jekyll at the Odeon Lux and this hotel is just across the road so great location. Rooms very clean, with lovely beds and a great breakfast would definitely recommend this hotel.

From June 30th to July 4th, 2023, my wife and I stayed at the Radisson Blu Edwardian Hampshire Hotel in Leicester Square, London. Despite its portrayal as a five-star establishment, my assessment would not surpass three stars. Our initially assigned room was far from satisfactory—a small, dim space with a window offering a view of a nearby wall, contributing to an overall damp atmosphere due to the lack of sunlight. Promptly expressing our discontent, we requested a room change, and the hotel, to their credit, relocated us to a higher floor with a more pleasing view. The hotel's décor adheres to an Edwardian style, which might be perceived by some as antiquated rather than contemporary. However, our selection of this establishment was primarily influenced by its strategic location, and in that regard, we were content with our decision. The hotel's enviable position provides a vibrant and exciting atmosphere, especially for vacationers. Leicester Square, visible from the front rooms, resembled a lively carnival during our stay, offering a plethora of activities just steps away from the hotel. Numerous restaurants of diverse cuisines are conveniently located within minutes. Even though we had pre-arranged transportation through the Head Concierge, our experience was marred by an unmet pickup at Heathrow airport. Despite having paid for the service in advance, we were left waiting for about thirty minutes after contacting the hotel before the car finally arrived. In conclusion, our overall experience in London was positive, largely due to the hotel's exceptional location. If we were to revisit the city, we would not hesitate to choose this hotel again. Its proximity to renowned landmarks such as Trafalgar Square, Piccadilly Circus, Regent Street, and Covent Garden adds significant appeal to the overall stay.

Fantastic location, right in the heart of theatre land, the staff are very attentive and always happy to help. The rooms are spacious and well equipped it’s what you would expect from a top London hotel. The only downside was, we had to ask for more tea bags. But if that’s the only fault then it’s not to bad. We will definitely be staying again.

Stayed for two nights hotel OK but not really up to scratch for a 5star hotel. Paid 1200 for two rooms (two nights) breakfast not included! I left my phone charger in room so called a few hours later to advise, spoke with a gentleman in guest services who transferred me to housekeeping, they left me on hold for some time then the line went dead, called back and was promised contact once they checked the room. Nothing came through so I called back today to be told nothing was in the room... well it was so either housekeeping have stolen it or the next guest. Never the less poor service and I will not be staying here again. Pay the extra 100 quid a night and stay at the W hotel... far superior service and a much higher class of hotel.

We had a great stay. The staff was friendly, the beds were comfortable and the location was perfect!

I recently had the pleasure of dinning at the Radisson Blue Hotel in Lecister square during my visit to London.I was just steps away from some of London's most iconic attractions including theaters, restaurants and shopping centers. My dinning experience elevated to a level of excellence by the remarkable staffs. Would like to extend my greetings to excellent services by Alston, Elena, Celeb, and Nishil. Very much prompt in attending our needs, warm hospitality and excellent communication. Kudos to the team of chefs who have made exemplary cuisines especially the tacos,cocktails 🌮 🍸 ..Looking forward to returning to savor more of their culinary delights and experience exceptional hospitality. Keep the spirit Guys !!!!

Very nice location and view of Leicester Square. Friendly and helpful service. A warm welcome and support with Checkout from Stefania. This has been our 2nd stay, we would consider it again. Thank you!

Hands-down, the most helpful staff we have ever encountered at a hotel. Great room! Centrally located in the West end and 3 minutes from the Subway. I would stay here again in a heartbeat!

Lovely hotel and perfectly placed for theatre land. Our room, on the 5th floor, had a great view over Leicester Square. Large room with a queen sized bed. Very helpful concierge and receptionists.

This is my first time staying at this hotel, it’s famous for its location being at the center of almost all the tourists best spots. I go almost everywhere around by feet (Covent garden, chinatown, piccadilly circus, and Westminster bridge). The only downfall is that it gets loud outside sometimes because of the bar, but it wasn’t a big problem. Still had a good time, and next time i’ll be staying here too 👍🏻.

My wife and I stayed at the Radisson Blu Edwardian Hampshire Hotel in June 2022 for 5 nights. We choose the Hampshire due to its location near Trafalgar Square and Piccadilly Circus. We stayed in a Premium Square View Room which is on floor one. It had a 'view' of the square but due to ongoing construction, there wasn't much of a view. Being that near to the ground also meant we could hear all the partying that goes on in Leicester Square which kept us up at night. The hotel caters to South Asian clients and the dinner menu reflects that (so if you don't like spicy food avoid the restaurant for dinner). Breakfast was included in our room and the breakfast service was buffet style and had the usual selection of hot and cold food. Overall we had a good stay at the hotel but probably wouldn't stay here again due to the noise and limited options for dinner.

The location is what sets this hotel apart, being right on Leicester Square. I had a Square view but that did mean a lot of artificial light came into the room at night. The reason I won't be back seems petty, but it's the shower. It was a drizzle and had no power at all! The front of house staff were fantastic though and to be able to walk right out on Leicester Sq is nice.

Very comfortable stay at the Raddisson Blu. The location is central and the services are spot on. I really appreciate the customer service at the hotel. Georgina from the staff was really helpful. I forgot my valuables in the hotel drawer, contacted the hotel and Georgina was extremely attentive. She ensured that the packet was couriered to my address in a pristine condition. Very impressive service and a pleasant stay. Will surely visit again. Cheers.

First of all, amazing location and friendly staff. But aside from that, this hotel feels more like a 3 star hotel then a 5 star. I guess London is just more expensive in general. But still disappointed with what we paid $3000 CAD for for 5 nights. We originally got assigned to a double room with 1 bed even though I requested 2 singles and then upgraded to a king room, both rooms looked super shabby, outdated and nothing like how the lobby is. It’s like they spent some money updating the lobby to make it look modern to not put off any potential customers but didn’t have the budget for the actual rooms. The outdated decor was disappointing but the biggest problem was that it was not sound proof at all. All the rooms are closed packed into small hallways (3 rooms closely linked and the doors one next to another) and we can hear doors constantly opening and closing and cleaning service starting from maybe 8am. Getting a good night sleep is crucial when you are already exhausted from jet lag and walking around for 12 hours a day. I was woken by the sound from outside our door every single morning. The blinds are also too narrow to cover the entire window so you have a lot of light coming through both edges. Oh I forgot to mention, it’s really difficult to connect to the wifi for some reason, you have to connect it in the lobby.. I mean the location is what made me not regret booking this place because we were able to walk to all the major tourist attractions, Chinatown SOHO covent garden all just minutes away. I would just caution anyone who’s a light sleeper to reconsider if you want to book this hotel, or bring ear plugs.. Unless you absolutely hate taking public transit, maybe booking somewhere a bit less central but with better value would be a better option.

Whilst a convenient location and the staff try to be helpful to call this a 5* Hotel is doing a disservice to other 5* hotels. No bar open on a Sunday night just a lounge till 10pm or room service because to quote “no customers”… begs the question if you opened you’d have customers! Room not cleaned thoroughly as used glasses left in the room, a thick black hair (I’m a blonde) on the bathroom bath mat and a discarded painted fingernail on the carpet by the bed. I could go on but will vote with my feet and won’t be back.

Apart from the brilliant location beautiful room and views from the banqueting suite that are breathtaking, the really outstanding thing about this hotel is the staff, They are utterly brilliant, kind helpful and joyful, I wish I could remember the name young lady the young lady who helped us out with a late breakfast, simply outstanding service. Thank you we will definitely be back. The George's

Always wanted to stay here, overlooking Leicester Sq and central to everything . Booked with Maria and stayed in room 508 . She made our stay wonderful, it was my husbands 60th birthday and the bed was decorated with rose petals...a lovely surprise and nice touch. Lovely breakfast buffet, very friendly & professional staff. Thankyou for our lovely stay.