Ordered a large latte (we'd 13th Apr time 1835). The cap provided popped off as soon as I got it. Requested another. That didn't fit either. Got to the train after picking the cup up and the top fell off, burning my hand. Coffee all over my lap and floor.

This is only brand I like, not only for coffee, but also for their nice service. At waterloo station branch every staff is good, but I would like to say SHIRINA's name specially because once she saved my life. I have allergy with regular milk that's why I used to order coffee only with oats milk. One day I forgot to tell them, but she remembered about me and served me with oats milk. I'll never forget that.

Awful, overpriced slop. Had a bacon roll costing almost £4. Consisted of flat burger bun and barely any bacon. Probably cost of ingredients no more than 25p. Outrageous mark-up. Coffee cup poor design and leaked all over me.

It was one of the great experience i ever had in any coffee house in london. Staff and service both were excellent. There were one staff named Jignesh who was great and helpful.

I was greeted by the barista handing me the hot cappuccino with the sweetest smile ever, especially appreciated in a dismal morning at a busy train station on my way to meetings

Mominul was an absolute gem tonight. Made sure I was well looked after and made sure I left with a smile on my face! Good man!

Really amazing hot chocolate Must try at Waterloo station Thanks to Amina, Shyamli for best suggestions. Really recommend to others and have some hot chocolate here it's really good.

Nice place to grab a quick latte or cup of coffee before jumping on a train. We had hazelnut and caramel lattes. Both were good.

Lovely, polite staff. I picked up a too good to go bag but instead of giving me random leftovers they actually asked me what i would like to have, and were also willing to give me some hot breakfast treats! Very very pleased with the service!

Mominnul was very friendly, super helpful, and offered to warm up my too good to go order. Made sure I had napkins and ketchup as well, really lovely start to a Sunday! Highly recommended!! :)

Avoid if you like coffee. Grains ground too coarse so a double went through in about 5 seconds. No crema and v bitter. Maybe OK if smothered with flavoured syrup. The barista was very friendly however

Horrible ice latte with very little milk. Even mud water would be nicer. The mocha tastes like containing artificial ingredients. We had to throw away both drinks after one sip. Worst experience ever!

Anees is a very lovely chap. Great service. Food is kind of horrifying to be honest, but nevertheless service made my hunger go!

Tasty and variety of fresh food and caffe Excellent customer service as well. Highly recommend.

Best bacon roll in Waterloo station. Ignore all the chains and go to this little independent place next to platform 6. Brioche rolls. Good coffee. And great service from Neha and the girls. Thoroughly recommend

Decent little cafe, has a wife selection of sandwiches and pastries. Friendly and helpful staff. Very convenient location by platform 6 at Waterloo Station. Staff are very friendly and I often pick up a 2 good 2 go from here.

Tried the chicken caesar, boxing day and ham/cheese baguettes made by Mominul. They were very tasty and customer service was great!

Always a good experience, with friendly, professional service and rapidly-provided, good coffee. Thanks very much.

Excellent service provide by staff. Especially by Mominul who was very polite.

I specifically asked for a not too hot coffee and was reassured it was warm. I took a sip and burnt my whole mouth! The hot cup upon retrieval should have given it away, but the “barista” insisted it wasn’t too hot.

It is a wonderful place to get all types of food and drink while travelling. The workers are all very helpful and welcoming.

Good vibe, loads of yummy food options and cappuccinos always excellent. Dipak had a welcoming, beautiful smile and charming and professional. Lovely and excellent service

Wanted to grab a sandwich for my journey. Asked for Italian sandwich with mozzarella. Got tuna sandwich which I realized on a train. Good thing I didn't start eating it - I'm allergic! Not 1 star, because coffee is nice

Need a strong flat white to get you going st Waterloo? Head here for proper coffee and a cheerful barista

Lid didn't fit properly and tasted bad. I should have known better when seeing the set-up. Binned it. Ps - never known a place to be frequented (and reviewed!!!) by so many people with Asian names...

Excellent service from the staff member, she was very polite and made me smile. The coffee and food were very good. I would definitely be coming back whenever I pass through Waterloo.

Creative presentation of coffee ! perfectly blend with shots, milk and best wishes. Highly admire the barista :) Excellent Customer Service !

Ordered a cappuccino and it was the worst I've drunk in London. If you want a good coffee, don't go there.

If you are looking for a perfect place to get your morning coffee, then you should definitely try Ritazza. Excellent customer service and kind behaviour by the staff.

Never had a baguette so dry, and the Tuna tasted of copper. I love my food but it was genuinely inedible, worst tuna baguette I have ever tasted, not even sure if the bite I took won't make me sick. And it was 4.50 or something, awful