Management don’t care and staff seem to have a habit of stealing from members lockers and when brought to light with management such as Marc and jo nobody had made an effort to do anything ! As well as this they have zero customer service skills what do ever ! All you’ll get is the next manager raising her voice to you when your explaining why it’s annoying your money and stuff have gone missing ? 3rd complaint that’s had no result ! Once my membership contract has ended I won’t be using this gym anymore as it’s a absolute rip off for how much the facilities are broken to how much we pay as members ! Gym should be your happy place not a place you regret joining !

Been a member for few months and before i joined my first question was if they had decent aircondition as i know from experience most gyms save money on it. I was told yes! Its 30 degrees in london for weeks now and the gym has ZERO Ac going. I just dont feel like going there even tho i have to follow my training plan, after 10 minutes workout its like a sauna. Absolutely disgusting! I will definitely wont be renewing my membership. Top of this, dirty old changing room, no aircon either. Looking at reviews here Ac and cleaning complains been on for a year and nothing has been done, same ignorant lazy answers to everyone. When i told staff in reception got ignored big time. Head office didnt reply to my email for a MONTH. I will rejoin Gymbox as soon as my membership is done here, this place is ridiculous for the money they asking.

I joined this club for the sole purpose of enabling my two young boys to have swimming lessons. I tolerated the facilities (dirty and run down) because the swimming teacher was absolutely fantastic and my sons thrived. When we broke up for the summer holidays we knew our swimming teacher would not be returning. Over the summer we heard nothing about a replacement until the 1st September when the club emailed us to say that they’d been unable to find a replacement teacher and that the lessons were cancelled. I asked for a refund of my membership for the month of September and for the classes (which I had pre paid) to be refunded. This amounts to almost £400. Two months later I am still waiting. The club confirmed the refund of the classes on the 21st September but no payment has been made. They are disputing owing me the membership money notwithstanding the fact that the club is in breach of contract for failing to deliver the service for which I had paid. I should not be in a situation where I am emailing to chase up payment or attending the club in person (which I did today) to demand the money be refunded. It seems likely that I will have to commence legal action. I am not the only parent in this position with Nuffield (Ealing). The club must owe thousands to disgruntled parents waiting for their refunds. Nuffield - this is not acceptable!

Horrendous. Left 10 minutes after arriving. Gym is pretty basic kit with not much of each thing. Pool is so dark. No hot tub. Sauna and steam room broken. Claustrophobic and closed in. No doors signed with what they are so no idea where the toilet is and can end up following staircases up into offices. Gym itself impossible to find. Tired. Grubby. Just awful.

Do not waste your MONEY! I joined the gym in Jan 2018 for a 12 month off peak contract. My situation changed after a couple of month and contacted the manager to change my contract to student. He refused as the student contract is on a slightly lower scale. I asked if I can keep paying the same amount of money but at least I could use the gym if changed to student's contract. He said it is policy and he can do nothing about it. Now I am on the one month notice period as my 12 month contract finally coming to an end. I requested again regarding the issue. I just want to use the gym as I am paying every month for 12 month and now one more month to request the cancellation. The manager used the same reason and refuse change the contract and told me the only way to change to the student contract is to start another 12 month contract!!! Because of this , I cannot get access to the gym for more than a half year . I went two three times to the store explain my situation and show the staff my student ID, but the reception lady does not listen/ let me in. Also talked to others who just asked me to ring over and speak to the manger. Please do not waste your money this gym as their customer service is terrible.

You can't get hold of anyone! I've tried to register for swimming lessons, but no one ever picked the phone at the reception or sales team! Went to the gym itself and was told to email the lady in charge, emailed her just to be told that I need to speak to a salesman because I need membership in order to book lessons and after that I need to email again and they let me know the availability! Absolutely a joke! I mean I have seen the reviews on here but tried anyway, I guess I just ditched the bullet. Definitely not recommended!

There are some pretty brutal reviews on here and I have to say I am surprised. I joined Nuffield about six months ago having been a member at another Ealing gym for a while. There are some issues raised which are fair enough, the pool is closed a fair bit and some parts of the gym need refurbishing, however I rather suspect these are issues that the staff themselves know about but are powerless other than raising things to 'central management' The gym is never that busy (as some have said) I've never had to wait more than a few minutes to use equipment and have never had an issue booking the classes I want to go to. I go at all times of the day pretty much every day and other than when classes turn out and the gym floor is busy with people chatting it's fine. The staff have come in for some serious flack too, I've never had so much as a crossed word with them, when I have raised things once or twice they've been dealt with on the spot. Each to their own and what works for me may not work for others but compared to the local alternatives I am very happy with Nuffield.

It’s a shame. This gym is okay but does lack modern facilities and equipment that a gym of this price in this day and age should have. It’s competitors with competitive pricing offers superior equipment in comparison to Nuffield Ealing. I cannot fathom to explain how awful the condition of the toilets are. For so many months now there has been a bucket under the urinals collecting spewed waste and the paper towel dispensers are broken, never replaced and often never restocked despite the caretaker/estates staff on-site daily. Ridiculous! What does contribute towards this low rating is Marc’s customer service skills and attitude. He’s horrendous and it’s bizzare how Nuffield have allowed him to remain employed given the ongoing series of complaints issued against him. The reviews left by other members here only support my negative review. To summarise: Marc is lazy, unprofessional and outright does not care about any concerns that you have to raise. Two recent examples involving Marc’s poor skills include: 1) A piece of gym equipment that had been missing for many months. Upon informing Marc, I was promised this would be repurchased. More months past and no sign of the restocked equipment. I queried Jo (General Manager) and she mentioned she would get on it as there was no notice of this being actioned. It was then ordered and back on the gym floor within a week. Marc clearly left this out and was too lazy to actually do his job. 2) a change of membership which resulted in a cheaper discount rate was poorly handled by Marc. I was wrongly charged extra and disputed this with him. Ongoing for 2 months. Eventually his taste of laziness and negligence had infuriated me enough that I had to bypass Jo (who was equally poor) and I had to contact the regional manager Joanna. She handled the situation flawlessly and admitted it could have been handled much better by Marc and his colleagues. Fast forward and I was refunded my money rightfully owed and Marc now avoids contact with me. Too much pride to even apologise for his laziness and poor behaviour. If this gym wants to stand a chance then dropping Marc would be the first start. If it wants to improve even better then revisit the first suggestion above and drop Marc. Period.

Sauna steamroom closed every other week and closes half and hour early everyday for cleaning. Unhappy staff and this resonates with the service they offer. Once saw poo in the showers notified the receptionist who just said the cleaners off. Toilets in changing rooms are horrible and some places look like it's in the middle of a makeover

Is the sauna or steamroom ever going to be open again let alone till 10pm. Amazing how downhill this place has gone. Bring back Virgin Gyms or Holmes place!!!

Worst Nuffield gym I have been to! The biggest issue is that they don't switch on the air conditioner and the gym, cafe, etc are just too hot. Gym is otherwise OK but the pool is dark and it would help to have a bit more light. Editing this review for an update after a few months....if air conditioning was the issue in the summer, heating is the issue during winters. It is freezing in the gym floor, locker room, etc. I don't know if it is a cash flow problem or general apathy but they don't really care or do anything even after multiple people complained. The bathrooms are not clean. I have tried multiple Nuffield gyms and I can easily say that this is the worst of them all.

I am a member of this gym and my patience is running thin with management. The heat wave over the last 4 weeks has been gruelling for most, and the one thing they have been too lazy to sort out are their air conditioning units. Member after member has complained, as I have done every few days, and barely anything has been done. They're constantly down, and in this heat, it makes workouts unbearable during busy times. Customer service has to improve.

Too expensive for the service I received. The air conditioning is always a problem there. It’s cold in winter and hot in summer. The swimming pool is dark with no fresh air. The steam room and sauna are out of service most times. The customer service is extremely poor and the staff are unhelpful, rarely answer the phone and no response to emails. Avoid this gym!

Very dirty and smelly changing rooms. There was a very thick cobweb in the woman’s changing room hanging over everyone. Also seems like the heating hasn’t been turned on for three weeks. And the steam room and sauna are often off. Have complained to front desk but not much said.

I am currently trying to cancel my membership. I'm on an off peak membership intentionally to use the gym during the day when its not rush hour. Unfortunately, the gym floor is so small and the amount of people they cram into there makes it a completely unenjoyable experience for £65 per month. I have requested a manager looks into my request and I will update this review accordingly. But right now, I have received a corporate reply. Fingers crossed they just let me go tho. Having to queue to use simple dumbbells during off peak should be a sign you have reached your maximum capacity for this gym.... EDIT: Unfortunately Nuffield Health have refused to cancel my membership...Don't make my mistake...save yourself £780 over the course of the year and sign up somewhere else.

I found the pool to be very pleasant and calming it is a decent depth and size. The woman’s steam room was sadly a let down due to the design the steam outlet is positioned in a hollowed out area behind the seats and the steam tends to blow upwards and reaches the exit door rather then any of the seats. I had to resort to standing directly Infront of it to get a decent steam which would have been an issue if their were others in the steam room but it must be empty for a reason. U cannot relax standing up so it doesn’t do the job the rest of the steam room was mildly humid. Moving on to the sauna it is also not very hot especially on the bottom row I usually cannot sit on the top row for long but I could here. The gym is decent equipment wise. The chill out area is good. No issues with staff or other users. I like the spin dryer for swimming costumes In the changing area. Toilets are nice and clean. Changing room is good. Only disappointment was the steam room and sauna would not join for the prices due to this reason. Would consider if these issues were improved.

I don’t like leaving bad reviews but quite frankly felt like I had to- the gym has the smallest about of air conditioning which is weak and barely working, so the gym is basically unusable. The pool is usually lovely, but it’s so unbelievably hot at the moment in the pool that I couldn’t even do 1 length😭I hope they get their pool heating AND gym air con sorted soon because it’s currently unusable and quite frankly, unsafe. Waste of money sadly.

Extremely cold on the gym floor and in the studio rooms. Very uncomfortable. No heating on. Everyone wears a hoodie or a sweatshirt. Once I forgot to bring a layer and I had to abandon the exercise for that day. What kind of facility are they running??? The showers are cold, the sauna is running at lower temperature. So stingy! All we get is excuses from the managers and staff. This gym is going to close down if it runs like this.

I rarely write reviews but this gym has left me no choice! Management are quite frankly terrible at customer service Mark lamb is awful at solving problems you’re running a big gym mate. Save your money go gymbox they offer better service and staff are way more friendly with less attitude

Pedram is a great personal trainer with a lovely personality and this is the reason I am writing this review! The sauna is nice at the gym but overall they need to get their air conditioning working better!

I only use the pool and steam room - so I have no experience in the gym. The pool is nice, kept clean and at a really good temperature. I have an off-peak membership and the pool can get busy between 14:00-15:00 so if you can afford the full membership that might be better for beating the crowds.

The cancellation sucks.. they rib you off even if you don’t use your membership.

The facilities are shockingly bad. Charges are excessive and yet the pool is often closed, sauna and steaks are broken. Even worst that the air condition system was ok despite freezing temperature. The place is a health hazard. Therefore, the gym user would appreciate focus from the Nuffield head office because the local management team is ignoring members feedback.

I just cancelled the membership an hour ago. I joined Dec 2022. Poor management. Steam room is often broken down. Sauna does not heat up properly. The air con in the gym floor is a "disaster." I wish I could recommend Nuffield Health in ealing. All the best & happy new year

Rolling gym membership costs £102. This gym is barely worth £30. Even the contract of £81 is way too high. Gym equipment actually quite new and good, with lots of it. Treadmills always busy but the rest of the gym is ok for size. Gets very hot and uncomfortable. Pool is dark and small for the price, other gyms way better for the price. Sauna is small and rest of the building is a dated. Should really reduce price or revamp massively.

The management team (a part the gentleman called marc ) is extremely rude and unprofessional . This gym is going downhills massively . Rude staff , no heaters in the gym and poor maintenance . Nuffield should do something immediately or closing the doors is behind the corner .

Disappointed. Swimming pool always busy! Family sessions and kids every day on rush hours. Why do I have to pay 80£ for?

I was a member for a year and had a great experience. Good facilities and excellent PT. Also what I was particularly pleased about was how helpful management were with refunding my membership fee, that was charged in error.

Phoned and made an appointment to view the centre. Went along only to be told it wasn’t possible. Very unhelpful front desk staff. Clearly not interested in two new members.

I’ve been a member of this gym for longer than I care to remember. Yesterday was my first day back in there since the first lockdown. The gym was clean and the kit was much improved on the previous years. The customer service, however, leaves little to be desired and the management of the club is somewhat lacking. Poor communication and absolutely no concept of customer service or how to speak to members. Arrogant at best, rude at worst. If you’re able to join a different branch of Nuffield, I’d definitely recommend it.

Unfortunately the swimming pool is not hygienic enough! The ladies shower is smelly and disgusting! Rowing machine was sticky! This branch needs a proper hygiene cleaning!staff are very nice and welcoming.

Overpriced for the level of quality, the staff are extremely nice. However, the machines are very limited, often large queues for a single machine especially when busy. Very dirty and unhygenic and places are often broken

Great gym and members - with the BEST class timetable! I’ve been going here for around 7yrs - I largely go to classes, the timetable has such a variety of class and the instructors are all lovely! There’s a nice and friendly vibe amongst members too. I also use the gym floor a few times a week and there’s a good variety of gym equipment. Since Covid, you can also regularly see members and staff keeping the gym (extra) clean. Would totally recommend joining!

Cancelled membership Not a good gym. It promises a lot but doesn't deliver. No air conditioning, stuffy in the main gym and this was in the winter. Cannot imagine how it would be in the summer heat. The female toilets were filthy and STUNK! Colour scheme made me feel like I was in a hospital. Nothing about this gym made me excited to attend it... and it ain't cheap either! Please don't waste your money. Really wish I loved it

I booked Linda Sherridon class. I completely booked her class, but when I was late to join the class few minutes because of the traffic she just refused me.Normally if someone late to the class they can join. And I explained to her I booked a class but her attitude was very rude like she judged people because I am not English.

I knew this gym when it was new, after long time, I went back as a guest. Other than old and dirty changing room (full of hair under my flip flop, it was first session in the morning.) I didn’t feel any problems… Staff are friendly, pool was warm. Shower water pressure was much better than Pure gym near by. Just wonder why they don’t renovate the cafe area like it used to be.

Your standard 3* experience. Like going to a gym from 20 years ago. Equipment ok. It all feels a bit tired and dirty, aircon inconsistent, staff not generally engaged. Exception is the class instructors who are great. All in all, probably fair enough at the price, and convenience and location is good for me so I will continue, but it ain't Third Space

Praise for the wonderful, friendly atmosphere of the Ealing club. The staff are brilliant and helpful. I enjoy swimming there 5 days a week. Thank you for making my experience enjoyable.

Love this gym with new equipment and excellent customer service