If you suffer from any condition that requires constant help and monitoring from your GP please for your own good and sanity don't register here! Terrible service and patient management. You need to chase them for every little thing (i.e.: test results, medication renewal, appointments) and they are awfully unresponsive and slow. Their e-consult is open only 6 hours per day: 6am - 12pm Mon - Friday; so if you need help out of this time frame or during any holiday (e.g.: to order new medication) good luck, you'll not be able to even send a request form. You need to take your morning off from work just to be able to fill in their online form. If they deliver your medication to your pharmacy most of the time they will not even bother to announce you via the app or an SMS. In the meantime, despite all the complaints, they will excuse everything on the coronavirus context and continue to deliver rubbish service to their patients.

I've been a patient here for over 25 years and the practise has gone downhill. The GP's are good but the reception team are the problem. They're rude and very unhelpful. After numerous attempts to make an appointment online, the system just wouldn't work so I went in person and asked to see a doctor and the receptionist was so rude and dismissive and told me I have to book online despite me telling her 4 times it didn't work! Her reply was "that's not my problem you have to book online" I still need to see a doctor but because the reception team don't listen and won't help I have to go to the neareast walk in centre and hope they'll see me instead. Island Health's online system is a shambles and they clearly don't care about patients being unable to use it. I would never reccomend this practise to anyone go elsewhere because you'll never be able to see a doctor you have more chance of breaking into Buckingham palace than seeing a GP at Island Health!!

Absolute joke trying to get an appointment. Unable to get through on the phone, e-consult doesn’t even work half the time. Even if you submit an e-consult the doctors call back at times you specifically asked them not to (inconsiderate of working people who can’t take calls during work hours.) Need to hire more receptionists to take phone calls. So many times I’ve been first in line for the call then it just hangs up after waiting over an hour to talk to someone. Need to fix up. It’s not good enough.

I have been registered here, along with my family, for about five years. It has been going steadily downhill, making it harder and harder to speak to someone or have a doctors appointment. The medical staff are great but the admin is impossible to deal with. Today I took time off work to take my toddler out of nursery to go to a booked preschool immunisation appointment. When we arrive there are A4 printed signs saying the centre is shut today for staff training and there is no-one inside to talk to (and of course no one on the phone either).

Please do not register with this practice. The doctors are great, but only if you're willing to wait 6 months to see them. The NHS app does not link to the appointment system. The booking portal hours have now been reduced drastically, you're then told to call the reception if you can't book online. To then wait on hold for an hour, to then be told by reception they can't book anything over the phone anyway. It is impossible to get an appointment, it's too busy and understaffed. Avoid this place if you want any kind of health, you will be left with undiagnosed, untreated illnessess and a lot of stress just from trying to get help! I'd also avoid if you have any mental health issues as the stress of trying to get help and the constant rejection from this practice is inhuman. I've been here for 15 years and have to take out two loans to be seen privately for two issues that I simply could not live with anymore.

This surgery is a joke. They have changed their phone lines and now you can’t stay on the line to get through the automated system cuts you off as “the phone queue is too long”. This has been the situation for weeks and I’ve attempted to call various times of the day!!! How are you supposed to book a follow as requested by the doctor, looks like this surgery doesn’t care about patients. If they are getting busier and can’t handle the number of patients maybe you should stop registering patients if you can’t deal with the volume and provide good healthcare to those who are registered!

I registered with this practice about four years back when I first moved to London as it was the closest and most convenient to where I lived and was recommended by my landlady. As far as I've been told, once registered I should have been asked to come in for a full check up and blood work to be done so that all pertinent information with regards to my health would be on record, but this never happened. I filled out some forms, submitted them and that was it. While this wasn't an issue at the time, the need to see a GP for whatever reason now is apparently moot. Fast forward to today and the practice seems to be using the pandemic as an excuse to avoid accepting any sort of patient care. Attempting to walk in to even book a future appointment will just lead to you being turned around by the reception staff and told that they're full on bookings and that the only way to secure one would either be online or through the phone. Booking online is an impossibility, as their site looks like it hasn't been updated since the start of the pandemic, full of dead links or ones that loop you back around to other pages. Booking online through the Patient Access app tells you that this practice has no online booking available. Attempting to book through phone will have you waiting in queue for hours, always starting at the tenth person in line and maybe, just maybe, getting closer to a response if you have enough time in the day to wait. There was one instance where my number went down to 9 then back up to 10 after some time. I was later told by reception that online booking was only available between 7 and 10 am, which is simply not true as I have tried numerous times to book within those hours with the same results. Even if you could get an online consult, you would then only receive a phone consult and maybe, just maybe, you might be allowed for a face to face with an actual human being. There were only ever two instances where I was able to get ahold of someone over the phone and both were emergencies. One of them required me to contact 111 and letting them know that I needed immediate assistance and that my GP was unavailable and/or not responding to my requests. It took them contacting my GP to secure a phone consult to get a prescription for the necessary meds to treat the outbreak of shingles I had developed. The second instance I apparently had a stomach virus and was told by the GP to just ride it out and adjust my diet accordingly, which, fair enough, but could've saved me two days of agonising pain had they responded when I needed them. The practice itself and the waiting area are almost completely devoid of life and the building seems mostly empty at all times aside from the two or three people behind the reception. This is despite the allegation that appointments are fully booked and the practice is slammed with patients for the foreseeable future, preventing booking in advance. I am currently experiencing health related issues that are affecting my job, forcing me to take time off of work. My bosses have advised me to seek out my GP for consultation, but I am unable to do so because of all this, which is something so ridiculous that they're finding it difficult to believe. I understand the NHS is underfunded and the country is going through some tough times, but using the pandemic as an excuse to avoid face to face consultations after we've essentially returned to normal life is farcical. Healthcare is a basic human right and need; if we can't see a physician for health related issues within a reasonable time frame, then what even is the point of having public healthcare? I have never left a bad review on anything in my life, at least, none that I can recall, but this is something so egregious that I feel it necessary to address in the hopes that it brings attention to the issue.

After numerous poor experiences at this practice, I'm continuously horrified with the standard provided at this GP practice. Firstly, reception staff are not trained medical professionals. You do not have the expertise to tell patients to see the pharmacist when they have called to speak to a GP. The triage system should be used as a guide, not replace common sense. Patients do not need to tell you their full medical history and you are not there to diagnose nor decide whether we are 'worthy' for an appointment. Secondly the quality of the Dr's are appalling, zero duty of care. No face to face appointments anymore. Diagnosing from a telephone call with zero investigations. The aim is to pass on the workload to A+E when your health deteriorates significantly. On this particular case, i was told to come in the next 10 minutes or wait 2 days, after explaining I'd been bed bound the past few days. It's such a shame how dehumanizing this GP service is. Would you be satisfied if this standard of care was offered to your loved ones? It saddens me to think of the demographics of the patients at this practice. Elderly, non-english speaking - the most vulnerable in our community receiving such poor quality care. I urge patients who are also unhappy to ask reception for their complaints procedure and to document their experiences formally. You can also complain to the NHS ombudsman if necessary.

Despite multiple attempts to book an appointment, the online system is consistently unavailable, and the phone line directs you to fill out an online form instead. This has led to a week-long struggle to secure an appointment, with no success. Overall, I feel that Island Health GP's booking system is severely lacking, and the level of customer service provided is unacceptable. I would not recommend this practice to anyone seeking reliable and efficient healthcare.

Huge practice with lots of staff and doctors but never get appointments to see doctors or get proper attention from doctors or staff. They ask for cash payments for letters and other services which is extremely strange. Poorly run practice taking full advantage of lack of GP surgeries in the areas and providing poor levels of service.

I’ve been trying to submit an online consultation form for over 2 weeks now, and still haven’t had any luck. It’s bad enough that the forms are only open during such a small time frame, but then even when you try to submit a form within that time frame, it still won’t let you! When I call reception, I’m on the phone for at least an hour before I get through to someone, only to be told they don’t do appointments over the phone and the online consult forms so should working again soon. Absolute joke, do not register with this practice if you think you might ever need an appointment with the GP.

Honestly awful , the doctors literally do not get back to you at all or if they do, they do randomly which is extremely unhelpful. There is one good doctor which is believe is called Winnie. I may be completely wrong but she is lovely. The rest. No

I was in period pain and visited them for the first time for this reason, hoping to be able to see either a nurse/doctor for painkiller. But reception staff were not helpful at all. They said their doctors are fully booked and recommended me to visit walk-in clinics. For God’s sake, it’s an urgent situation and the doctor would only see me 10/15 mins. Without asking any doctors they recommended a walk-in clinics! They’re not friendly or helpful at all! I’m extremely unhappy with reception staff!!

Absolutely disgusting service. Dr Daniel not professional and don’t even know what he is doing or will prescribe you medication without even knowing the side effect. When I questioned about few issues he hung up the phone. I don’t understand how this kind of treatment is allowed. Update: after this incident I called to make a complain and a lovely lady called Lisa took my complain seriously made sure I was getting another appointment and made me feel better. I really appreciate your help and for listening to me. Xxx thank you xxx

I was disconnected 3 times deliberately when I was first in line after waiting in the queue before they answer my call. Then locked off on me while booking me appointment. So now finally I've managed an appointment & on the day their staff called in sick as they have only hand counts of 2 or 3 doctors. THIS IS PLACE IS A JOKE!!!!

It is impossible to get in touch with this practice. The only way is to submit an e-consult form which is lengthy and accessible for a few hours in the morning. Mission impossible is to request a repeat prescription, no one gets back to you whether is issued or not. You need to keep checking with the local pharmacy every day... this has been the case for me for more than a week.

really bad management, but doctors are great once you get in touch with them! E-consult rarely works and I haven’t seen my doctors face to face since the beginning of the pandemic! They’re great on the phone but it would be nice to actually see someone and explain the issues in person.

Their reception is closed every other day for training from 1 to 3pm. Would be nice if they could send out an automated text to the people registered at this GP. It’s a waste of time and energy for patients to come all the way.

Nice practice. From my experience the staff have been friendly and prompt. Had an urgent appointment within a day. Only issue is calling them can take awhile. But I'm happy with the ability to fill out an online consultation form

I have waited as long as45 minutes on the phone trying to get through to Island Health where 10 people are in front of me. This is just unacceptable especially when I actually get through and there’s no appointments left Now I’m told to go online to do the Triage appointment which I must admit I’m getting results from although my so-called GP will not give me the extra prescription I need due to daily pain I’m in since August 2022 and it’s now October 2022. I think I have been through so much pain in recent months that there must be better alternative treatment for my pain.

Very professional and caring staff at Island Health. Things I really admire about Island Health are below. 1. Very supportive of our medical requirements. 2. Prompt in getting back to us with a telephone appointment. 3. All doctors are very professional, kind, supportive and make us feel very comfortable during appointments. 4. The front desk staff is also very receptive and prompt in dealing with customers. 5. Prompt delivery of prescriptions to pharmacy. 6. They are very kind to provide any documentation support ,should a need arise. All in all I am very happy and content with all services that I have received at Island Health and would like to say a MASSIVE THANK YOU for all their support.

I have given Island health 5 stars because of their professionalism and dedication which I believe has been outstanding. I have always been able to see a doctor when needed. Debbie is excellent for blood tests.

In my two years since I've been a patient of this GP practice I felt like I always received the best care and support, doctors genuinely want to help. The online booking system works very well in my case as my queries have always been responded within 24 hours.

My experience at this practice has been great. Interested in actually finding cause of my symptoms and not just handing me a prescription. Knowledgeable doctor who listened and then prescribed correct medication which resolved my issue. Amazing friendly staff in the practice too.

This is a GP practice that has an excellent team of General Practitioners (Dr Mustafa, Dr Longwill, Dr Shah, Dr Green, Dr Gishkori etc) and Allied Health Professionals, Barbara and Lindsey. The GPs truly care for you and will go above and beyond to reach you, inform you and provide you the best medical care (even if it’s past their closing time at 7pm!). The reception staff Debbie, Claire, Nurjahan etc are fantastic. During the Pandemic and post pandemic, the Practice has remained open, and despite the challenges they have faced - the level of patient care has never been compromised. The practice remains open to feedback and continues to make changes to improve the level of patient centred care available. I cannot fault the level of care I have received for the most part of the last 15 years. If only the general public truly knew the lengths you are all going to, to look after your patients under the increasing challenges the NHS faces. Thank you for always going above and beyond for me and my family.

Their service improved a lot in the last year. The online consultation form is really helpful, I was called back the next morning to book an appointment. Talking someone on the phone can take a really long time because of the long waiting times, but you don't have to do it anymore. I always get an appointment promptly, which wasn't the case last year. I am very happy with their service.

The worst gp practise Submitted my request at 8am for a video consultation because that’s the only time when it’s opened, didn’t receive a cal back nothing , and they claimed to have called me twice, and put me off by sending me a text message telling me to go pharmacy over the counter drug Understand that the nhs is under constraints and lack of staffs but why provide healthcare when there’s no provision of healthcare ????

If I look at all the reviews most are pretty appalling. Wonder what the Practice Manager, Michelle is doing about this. I too am very disappointed. I have written a formal complaint - yesterday and still waiting to hear back. Ultimately someone is accountable. If the practice manager doesn't get back to me tomorrow then I will take my complaint further. I have better things to do then complain about reception staff, online consultation system which hasn't been working recently at 8am or any time and this is all as there is a medical need which is why I need someone to get back to me.