1/5 Kristine G. 2 years ago on Google • 13 reviews
Very
DISAPPOINTED
with
their
service.
I
had
signed
up
just
before
traveling
in
March
2020,
which
I’d
communicated
well,
so
they
said
okay
sign
up
now,
pay
the
money,
we
will
start
your
membership
once
you
come
back.
I
come
back
and
it
was
the
confinement
so
the
gym
closed.
This
was
unexpected
for
everyone
but
they
deducted
money
from
my
bank
account
for
that
month’s
membership
even
though
I
didn’t
get
to
use
even
a
single
day
of
it
(because
again,
they
were
closed).
I
asked
if
they
could
refund
me
the
money
given
it
was
a
special
situation,
nobody
expected
the
pandemic
and
nobody
knew
when
they
would
reopen,
and
because
they
had
actually
taken
the
money
BEFORE
the
date
we
had
agreed
on;
I
was
supposed
to
start
my
membership
March
16th,
they
took
the
money
in
the
FIRST
HALF
of
the
month,
and
their
reason
is
this
is
their
charge
date
for
everyone,
it’s
uniform,
which
I
understand,
but
then
again,
I
didn’t
get
to
use
the
gym,
they
were
closed
when
I
was
supposed
to
start
it.
They
keep
telling
me
“There’s
nothing
we
can
do,
those
are
our
rules”
I
find
this
INCONSIDERATE
and
UNETHICAL,
like,
“rules
are
rules,
we
don’t
care
if
we
have
almost
250
euros
of
your
money
and
you
didn’t
even
get
a
single
day’s
use
out
of
it”.
My
advice
to
everyone
is
to
be
very
careful
when
signing
up.
They’re
really
friendly
at
that
stage
of
course,
but
be
aware
that
they’re
very
INFLEXIBLE
even
in
this
time
of
pandemic.
I
no
longer
work
in
the
same
city
(because
of
pandemic),
have
to
pay
even
more
for
the
train
to
use
their
gym,
so
what
I
paid
is
lost
money.
Give
yours
ONLY
when
you
are
absolutely
sure
you’re
going
to
be
able
to
use
the
gym
and
you’re
going
to
be
in
the
same
city.
update:
They
replied
to
this
review
saying
they
would
like
to
speak
to
me.
I
gave
them
my
phone
number
and
email.
"We
will
contact
you
as
soon
as
possible"
they
said.
It
is
now
MORE
THAN
TWO
WEEKS
later
and
I
haven't
heard
a
single
word
from
anyone
from
their
company.
Apparently
they
only
post
these
replies
to
show
a
good
image
to
the
public.
They
care
about
their
image
and
inviting
the
public
to
give
their
money,
but
not
actually
taking
care
of
their
clients.
I'm
normally
not
someone
to
talk
bad
about
anyone
in
public
but
this
was
really,
really
disappointing.
12 people found this review helpful 👍