I would like to share one of the most humiliating situations that I have had to experience in my life. I decide to testify here, hoping that this will not happen again with any patient. I give 1 star and if I could I would give 0! I go to reception, to the secretariat. An error occurred with my appointment, I did not receive any SMS requesting confirmation, subsequently I sent an email to confirm my appointment, but this was not taken into account, so be careful, be vigilant. I arrived at reception and was told that there were no appointments registered and therefore no possibility of taking me. It was a meeting I had been waiting for for so long! I therefore asked for a solution to be found while remaining very cordial. I never dared to raise my voice out of respect for professionals and their work. On the other hand, I found myself faced with two secretaries who had no shame in raising their voices at me, as well as my mother who was present. Madam secretary tells me “there are more serious things in life” I tell her that we are talking about health and that we cannot say such things. Madame compares the reason for my appointment (suspected illness) with other illnesses that she considers “more serious”. How can we dare to compare or even make a diagnosis without even having a review of my MRI? And even if, in fact, there are more serious illnesses, the professional posture leaves something to be desired as does professional secrecy. Madam tells us that she is not interested in what we say to her, because I quote “I have better things to do, a lot of work”, but listening is one of your skills as a medical secretary, obviously, this was not acquired. Madame explains that she is overwhelmed by her work, she reveals her personal life to us. Know that, we are all human beings and all have difficulties in our lives. We go to your clinic for health problems and it's not a pleasure to be there either, if I could do it any other way I wouldn't be here. On the other hand, changing jobs is entirely possible! Ms. would like to set up a new appointment for me. I am in tears, indignant, I say I no longer want to come in view of his behavior, Madame takes my documents and throws them in my face like nothing. Furthermore, Ms. dared to pass judgment on me. I have never seen so much lack of professionalism. I consider this extremely violent, and a lack of respect of the highest order. Without forgetting the impact that these words, his behavior, could have subsequently generated. I hope this won't happen again, in any case, I won't set foot there again and the same goes for my loved ones.

Very unhappy with the secretary who received me this Monday at 5:30 p.m.!!! It's shameful to receive PATIENTS like this!! Please explain to him that it is done to PATIENTS who have pathologies, that it is not for pleasure that we come to the hospital and that the approach to have towards the people she has in front of her must change!!! You don't become a medical secretary without having a minimum of empathy, she had already received my mother in an execrable way. I didn't say anything but now it's no longer possible. So if management could refocus the person present this Monday March 22, 2021 at 5:30 p.m. it would greatly increase the positive opinions! On the other hand, nothing to say about the second secretary that I saw this Tuesday March 23 at 1:30 p.m., very pleasant, very polite, we see that she knows her job. The same goes for the MRI staff who were very friendly and reassuring.

From the outset, an unpleasant and judgmental secretary. Good medical team. Call center which manages the appointments to be avoided does not send the questionnaire and the invitation despite a telephone reminder. The call center announces an excess fee of 38 euros in the end it’s 55.

(Translated by Google) Two very unpleasant reception secretaries!!! They are haughty and contemptuous! Ladies, if your job doesn't suit you, there's still time to change paths!! The medical team, on the other hand, is very pleasant, puts you at ease and are on top!! (Original) Deux secrétaires de l'accueil très désagréable !!! Elles sont hautaines et méprisantes ! Mesdames, si votre métier ne vous correspond pas, il est encore temps de changer de voie !! L'équipe médicale en revanche est très agréable, met bien à l'aise et sont au top !!

(Translated by Google) Rude secretary who allows herself to raise her voice and judge you. In view of the previous comments I think the management should remind these ladies about the telephone or physical reception. madam you are not a doctor so your complaints keep them to yourself (Original) Secrétaire désagréable qui se permet de hausser le ton et vous juger. Au vu des commentaires précèdent je pense que la direction doit faire un rappel à ces dames concernant l'accueil téléphonique ou physique. madame vous n'êtes pas médecin donc vos reproches gardez les pour vous

I could have given 5 stars for the medical team but the reception was so unpleasant and contemptuous that everything went downhill. Ms. repeats a text, does not look at the patient, sighs when I take a little time to take out my card. Madam, we do not come for pleasure but forced by a health PB... So, a little empathy, or even respect would be a plus 🤨

I have never been treated so well for a mammogram. Easy to park, confirmation and reminder of appointment, Smile at reception, appointment made on time without waiting, radio done with delicacy and the doctor is wonderful. I recommend

(Translated by Google) Just wanting to make an appointment for an MRI, I found myself confronted by phone with a very rude, contemptuous and judgmental secretary with no hint of empathy for me. Obviously I do not seem to be the only one to think so after reading the opinions. This person tarnishes Natecia's image, this lack of professionalism and humanism is not acceptable in my opinion in a health service. Telephone communication from Wednesday 18/11 at 11:09 am. (Original) En voulant prendre simplement un rendez-vous pour une IRM, je me suis retrouvé confrontée par téléphone à une secrétaire très désagréable, méprisante et jugeante sans aucune once d'empathie à mon égard. Visiblement je ne semble pas être la seule à le penser après lecture des avis. Cette personne entache l'image de Natecia, ce manque de professionnalisme et d'humanisme n'est pas acceptable à mon sens dans un service de santé. Communication téléphonique du mercredi 18/11 à 11h09.

(Translated by Google) This MRI is a big joke, the Secretary presents this unpleasant and contemptuous day, go your way, you will find better elsewhere! This lady in particular (blonde lady with squared hair) is jaded with her job, our waiting time has been summed up in a flood of contemptuous and inappropriate nonsense expressed to a patient on the telephone and on loudspeaker (like that all the waiting room benefits), everyone felt uncomfortable in the waiting room, no confidentiality, contemptuous reception assistant and openly criticizing her colleagues and her management in front of patients, concept of MRI Natecia to review, Imsel unfortunately gives a bad image to the Natecia concept yet so good...better selection of staff to be expected, we won't set foot there again because of this lady! (Original) Cet IRM est une grosse blague, la Secrétaire présente ce jour désagréable et méprisante, passez votre chemin, vous trouverez mieux ailleurs! Cette dame en particulier (dame blonde cheveux au carré) est blasée de son emploi, notre temps d'attente s'est resumé en un flot de bêtises méprisantes et déplacées exprimées à une patiente au telephone et sur haut-parleur (comme ça toute la salle d'attente en profite) , tout le monde se sentait mal à l'aise dans la salle d'attente, aucune confidentialité, assistante d'accueil méprisante et critiquant ouvertement ses collègues et sa Direction devant les patients, concept de l'IRM à Natecia à revoir, Imsel donne malheureusement une mauvaise image au concept Natecia pourtant si bien...meilleure sélection du personnel à prevoir, nous n'y mettrons plus les piedsa cause de cette dame!

Where to start...one of the secretaries should change professions. I explain to him that I come from far away so preferably an appointment early afternoon or late morning. She sees my place of residence and explains to me that in 15 minutes I am at the clinic by car...except I don't have transportation, then she explains to me that the train passes near my house that when she was younger she did that !.I didn't want to be rude but given his age there has been a lot of development in a lot of areas including transport and why should I justify myself!!! I never saw that .

(Translated by Google) 1 star not to say 0!! Extremely rude secretary. Your patients are human like you! Please be respectful of your fellow human beings. (Original) 1 étoile pour ne pas dire 0!! Secrétaire extrêmement désagréable. Vos patients sont humains comme vous ! Merci de rester respectueuse envers vos semblables.

(Translated by Google) Come to accompany a loved one to have an MRI yesterday afternoon, we wanted to congratulate the team which was exceptional! Very gentle, efficient and welcoming staff. The secretary with the long curly hair was adorable, smiling, very professional, and seemed to have mastered her craft like the back of her hand. Arrival and departure in 1h15 chrono! I absolutely do not understand the negative reviews and recommend +++ what a pleasure to benefit from a little humanity in the current circumstances in which we live ... we will come back if needed without a problem! (Original) Venue pour accompagner un proche faire une IRM hier dans l'après midi, nous tenions à féliciter l'équipe qui a été exceptionnelle ! Personnel très doux, très efficace et acceuil exemplaire. La secrétaire aux longs cheveux bouclés était adorable, souriante, très professionnelle et avait l'air de maîtriser son métier sur le bout des doigts. Arrivée et départ en 1h15 chrono ! Je ne comprend absolument pas les avis négatifs et recommande +++ quel plaisir de bénéficier d'un peu d'humanité dans les circonstances actuelles dans lesquelles nous vivons... nous reviendrons si besoin sans problème !

It's been 15 minutes since a secretary had to answer me... Is it the CPAM here or what? Too complicated to hire a secretary rather than wasting patients' time on an empty platform? A shame, I won't come to your house!!!

The secretary was talking loudly into the cash register under his breath with an accent. Clearly I was annoying them with my call to request an appointment following a prescription for an MRI. Disdainful tone, sigh... I was asked to read the entire prescription and then hung up on me.

GO YOUR WAY!! This comment concerns the 2 secretaries who worked between 3 p.m. and 6 p.m. Wednesday September 2. And does not concern medical personnel. Ladies, if you want to change careers, go for it! You have chosen to work in the medical sector where we expect ONLY kindness and a warm welcome from you. By introducing ourselves to you, we ONLY receive contempt and indifference! I know it is difficult to smile under the mask, but the smile is also in the softness of the eyes and in the tone of the voice. Seriously, how cold! This is the first and last time I will have an MRI done in this center! Fortunately the medical team is friendlier!

If I could I would have put zero, only for the secretary who is more than unpleasant and who should change jobs, who does not know discretion and who shouts your personal information across the room despite the fact that she is already very small, contemptuous and incompetent, she does not understand why we come to take an exam (emergencies I specify) and that we do not have the means to pay, know Madam that in 2023 life is hard, if not that's not your case, I'm really delighted for you, anyway, apart from the secretary, everything else is perfect