Claire's image

Claire's

Jewelry store Fashion accessories store Toy store Ear piercing service

Chain retailer for an array of jewelry & fashion accessories, plus beauty & make-up products. People often mention store, magasin, pour, collect,


Address

24 Rue Victor Hugo, 69002 Lyon, France

Website

stores.claires.com

Contact

+33 4 78 92 92 25

Price rating

$$ $$

Rating on Google Maps

3.70 (92 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 7 pm
  • Tuesday: 10 am to 7 pm
  • Wednesday: 10 am to 7 pm
  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 7 pm
  • Saturday: 10 am to 7 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: store (10) magasin (7) pour (6) collect (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sandie R. 3 years ago on Google
    (Translated by Google) No consideration for the customer, non-arranging. I bought a choker necklace for my daughter. Coming out of the store she tried it on and it was too big. The saleswoman refused to reimburse us (although payment in cash 5 minutes before) and recommended that I write to the head office! In addition, the store manager leaves her saleswoman alone when she is obviously not fully trained (neither on the cash register, nor on the products, nor on friendliness). I'm not used to leaving negative comments but there, they told me they didn't care... (Original) Aucune considération pour le client, non arrageant. J'ai acheté un collier raz-le-cou pour ma fille. En sortant du magasin elle l'a essayé et il était trop grand. La vendeuse a refusé de nous le rembourser (paiement pourtant en espèce 5 min auparavant) et m'a recommandé d'écrire au siège ! De plus, la responsable de magasin laisse sa vendeuse seule alors que visiblement elle n'est pas entièrement formée (ni sur la caisse, ni sur les produits, ni sur l'amabilité). Je n'ai pas l'habitude de laisser des commentaires négatifs mais là, ils m'ont dit que ça leur était bien égal...
    4 people found this review helpful 👍

  • 1/5 Sarah L. 1 year ago on Google
    (Translated by Google) Very expensive store in addition to the fact that the employees are particularly badly treated (witness a situation where a superior seemed to shout at an employee who said nothing poor thing) INADMISSIBLE !!! (Original) Magasin très cher en plus du fait que les employés sont particulièrement mal traitée (témoin d’une situation où un supérieur avait l’air de crier sur une employé qui disait rien la pauvre) INADMISSIBLE !!!
    3 people found this review helpful 👍

  • 5/5 Nicole M. 4 months ago on Google • 226 reviews
    New experience, the saleswoman helped me choose my little gift... very smiling, professional, I recommend this store...

  • 1/5 Camille. R. 1 year ago on Google
    (Translated by Google) It's not like before at all. You guys are going broke with your prices and goodbye model. (Original) C'est plus du tout comme avant. Vous allez faire faillite les gars avec vos prix et modèle aurevoir.
    2 people found this review helpful 👍

  • 4/5 L. R. 4 months ago on Google • 212 reviews
    You are sure to find something to please a little girl. There are lots of little jewels, little bags...guaranteed results

  • 3/5 Séverine 10 months ago on Google • 86 reviews
    Too expensive for what it is (the quality is very low, I don't recommend it) And if you want to get your lobes pierced, go to a jeweler, or else to a piercer it will be much better :')
    1 person found this review helpful 👍

  • 1/5 MuGuXxu 8 months ago on Google • 50 reviews
    I don't understand why updating your schedules and saving your customers from having to travel for nothing seems impossible to you??
    1 person found this review helpful 👍

  • 1/5 Tatiana D. 8 months ago on Google • 42 reviews
    Supposedly open until 7 p.m., door closed and light on, I call "yes I'm on break I open at 2:30 p.m." it's noon.
    1 person found this review helpful 👍

  • 5/5 Aud R. 3 years ago on Google
    (Translated by Google) My 8 month old daughter's ears were pierced and the 2 ladies were perfect, very patient and kind, everything is well disinfected. You are perfect. Thank you (Original) On a percer les oreilles de Ma fille de 8 mois et les 2 dames était parfaites très patiente et gentille tout est bien désinfecté.vous êtes parfaite. Merci
    1 person found this review helpful 👍

  • 2/5 Juste Te v. 6 years ago on Google
    (Translated by Google) In this shop there is not much choice in darling earring in hair article for necklace. Lack of choice whether for adults or children. But what is annoying is to spend 5 minutes in front of the cash register waiting for a collection while in front of two are chatting next door and nobody takes us into account! The store is very poorly arranged since the Caisse is at the very bottom of the store when it should be in the central part or towards the outside. My experience will not bring me back to this Claire's. (Original) Dans cette boutique il n'y a pas beaucoup de choix en boucle d'oreille chouchou en article cheveux pour collier. Manque de choix que ce soit pour les adultes ou les enfants. Mais ce qui est rageant c'est de passer 5 minutes devant la caisse à attendre un encaissement alors que devant deux sont en train de discuter juste à côté et personne ne nous prend en compte! Le magasin est très mal agencé puisque la Caisse se trouve tout au fond du magasin alors qu'elle devrait se trouver dans la partie centrale ou vers la partie extérieure. Mon expérience ne me ramènera pas dans ce Claire's.
    1 person found this review helpful 👍

  • 1/5 Angélique F. 1 year ago on Google
    (Translated by Google) Click and collect validated on 09 and taken on 10. After more than a week of waiting, I call the store who informs me that clicks and collect are not possible there. I find it really absurd to be taken without the goods being available on their side. Unfortunately for the store which tries to clear customs, I work in the trade and we always check the availability of the products before validating or not the click and collect. Without really believing it, we hope at least that the refund will be made within 48 hours. Otherwise, legal proceedings will take place. <== This happens in the Lyon République store but I imagine it's the same process everywhere, be careful (Original) Click and collect validé le 09 et prélevé le 10. Après plus d'une semaine d'attente, j'appelle le magasin qui m'informe que les clicks and collect ne sont pas possibles chez eux. Je trouve ça réellement aberrant d'être prélevée sans que la marchandise soit dispo de leur côté. Malheureusement pour le magasin qui essaie de se dédouaner, je travaille dans le commerce et nous vérifions tjr la disponibilité des produits avant de valider ou non le click and collect. Sans vraiment y croire, nous espérons au moins que le remboursement sera effectué d'ici 48h. Sans quoi, une des poursuites judiciaires auront lieu. <== Ceci se passe dans le magasin Lyon République mais j'imagine que c'est le même procédé de partout, attention
    1 person found this review helpful 👍

  • 5/5 Loam L. 4 months ago on Google • 72 reviews
    Thanks to Sirhine who carefully pierced my ears with kindness and professionalism and good advice! I recommend and I will come back without hesitation 👍🏼 Thank you 🙃

  • 5/5 Robert Cervantes A. 2 years ago on Google • 33 reviews
    Lily is awesome. She did a great job on my piercing!

  • 5/5 Mehdi O. 4 months ago on Google • 29 reviews
    Great shopping with magical advisors. Warm boutique like the staff who are great! A big thank you to the brilliant and unique Leslie, as well as to her colleague who is fantastic, helpful, smiling (sorry I don't remember your first name, a beautiful young lady with a piercing in her name and a ponytail). Successful shopping experience, such good humor and kindness. You are truly real gems. Happy New Year, Happy New Year’s Eve and all the best for 2024. Mehdi (buckle/cap)

  • 5/5 Ewa B. 11 months ago on Google • 29 reviews
    3 paying,3 gratis 😁 nice 👍

  • 2/5 jojo edit et c. 1 year ago on Google
    (Translated by Google) I put 2 stars because on my 2 purchases and 1 free, the cheapest was free when I had specified which one I wanted for free (Original) Je mets 2 étoiles car sur mes 2 achats et 1 gratuit, le moin cher a été gratuit alors que j'avais précisé le quel je voulais en gratuit

  • 5/5 Isabelle F. 5 months ago on Google • 5 reviews
    I went to the store this week, there were two salespeople there who were very welcoming and gave good advice!

  • 4/5 Petitjean L. 1 year ago on Google
    (Translated by Google) Very pleasant and competent employee. Very good reception. Recommend for piercing babies ears (Original) Employé très agréable et très compétent. Très bonne accueil. Recommander pour percer les oreilles de bébés

  • 5/5 Estelle L. 1 year ago on Google
    (Translated by Google) Adorable sellers. Lots of cool little items! (Original) Vendeuses adorables . Pleins de petits articles sympa !


Call +33 4 78 92 92 25 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible entrance

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