Good morning, We simply had a small problem with a zipper on a coat purchased over a year ago for our 5 year old son. Everyone on the team went out of their way to find a solution for us. Nice surprise because coat taken back and credit corresponding to the amount of the purchase. We were even able to choose from the new collection...in short, really nothing to say in terms of satisfaction and customer service...well done! Kisses to the haters in the comments! It’s not Instagram here, eh! 😂😘

I wonder about the welcome in this store. An employee, whose hygiene leaves much to be desired, orders me to disinfect my hands even though I have just used my hydroalcoholic gel, chases me into the aisles, orders me to leave the store and speaks to me informally. I will never make a purchase in a brand store again. ASHAMED

Heartwarming welcome. The advisor is very friendly and accommodating. Very good advice. Whenever I have the opportunity I come to make my purchases at this point of sale! Thank you for your professionalism.

2 unsympathetic saleswomen bordering on rudeness. We were poorly received on several occasions. Once it still happens but 2 then 3 no that's too much. When you ask them for information you feel like you're asking them for the moon, they drag their feet and are unpleasant. When you don't like people, you don't work in business but behind a desk! For a brand like Petit Bateau it doesn't look serious at all. Review your recruitment policy because it really leaves something to be desired. Personally, I will never set foot in this store again.

Following my visit today, looking for a birth gift for my niece, I came across a saleswoman "Fati" who gave me extremely good advice! In addition, she showed kindness and attentiveness, which, I admit, is rare these days in stores! So I may not have bought today but I will definitely come back to this store and especially for her!

Coming regularly to this store to dress my daughter, I greatly appreciate the welcome and good advice from the salespeople. I highly recommend this store

Unbelievable... I went to this store, the 3 saleswomen were very rude and aggressive. One of them spoke to me informally and said “go get lost”?? Note that I remained calm and courteous throughout. Crazy !

Horrible experience (I still left 150 e in this store but 1st and last time), very very insistent saleswoman, I tell her what I'm looking for, she takes me there great! Shows me awesome!! Except that I couldn't choose, she snatched the items out of my hand, saying before I said "are you taking it? I'll put it in the checkout", I told her the first time that we want to look, then a second time, the 3rd I had to be curt for her to understand that her role ends here. We felt oppressed and watched...never again the store on the 6th.

Very good experiences every time in this store. The salespeople are pleasant and available. Always good advice! We love quality clothing! I recommend.

(Translated by Google) Friendly and warm welcome. It’s very pleasant in these difficult times. Thank you very much I will come back (Original) Accueil sympathique et chaleureux. C’est très agréable en cette période compliquée. Merci beaucoup je reviendrai

(Translated by Google) Closed on a Monday when the store is indicated as open on Google... I crossed all of Lyon with my little one for nothing! (Original) Fermé un lundi alors que le magasin est indiqué comme ouvert sur Google ... J'ai traversé tout Lyon avec mon petit pour rien !

(Translated by Google) Friendly welcome, smiling and pleasant saleswomen. (Original) Accueil sympathique, vendeuses souriantes et agréables.

(Translated by Google) Nice boutique and helpful and cheerful saleswoman (Original) Jolie boutique et vendeuse serviable et souriante

(Translated by Google) Average reception and limited stocks. Damage ! The reception rue Edouard Herriot is much better. (Original) Accueil moyen et stocks limités. Dommage ! L'accueil rue Edouard Herriot est bien supérieur.

(Translated by Google) I was very well received in this Petit Bateau store, and also well advised for a birth gift, I intend to return there to make new purchases. (Original) J’ai été très bien accueilli dans ce magasin Petit Bateau, et également bien conseillé pour un cadeau de naissance, je compte y retourner pour faire de nouveaux achats.

(Translated by Google) All experiments in this shop are not the same, generally good, but sometimes not host due to overworked staff or lack of service concept (Original) Toutes les expériences dans cette boutique ne sont pas les mêmes, globalement bonnes, mais des fois pas d'accueil due au personnel surchargé ou manque de notion de service

(Translated by Google) Horrible! No reception, I almost had to apologize for disturbing them, I came for an exchange and one of the salesgirls told me that the dress that I ask is in the boxes and that she does not have time to open them, I made myself insulted limit! A SCANDAL! (Original) Horrible! Pas d’accueil, j ai dû presque m’excuser de les déranger, je venais pour un échange et l’une des vendeuses me dit que la robe que je demande est dans les cartons et qu elle n a pas le temps de les ouvrir, je me suis fait limite insulté! Un SCANDAL!

Doesn't have to have. Avoid buying gifts there for your parent friends, it's quite annoying when you want to exchange gifts but no item suits you for the season.