Timberland Retail Lyon image

Timberland Retail Lyon

Clothing store Fashion accessories store Shoe store

Retail chain offering stylish, rugged apparel, footwear & accessories for men, women & children. People often mention service, good, store, shoes, pour, choice, chaussures, advice, choix, shop,


Address

5 Rue Childebert, 69002 Lyon, France

Website

www.timberland.fr

Contact

+33 4 78 37 82 72

Rating on Google Maps

4.20 (116 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 7 pm
  • Tuesday: 10 am to 7 pm
  • Wednesday: 10 am to 7 pm
  • Thursday: 10 am to 7 pm
  • Friday: 10 am to 7 pm
  • Saturday: 10 am to 7 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: service (15) good (15) store (9) shoes (9) pour (9) choice (9) chaussures (8) advice (8) choix (8) shop (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Mina G. 2 years ago on Google
    (Translated by Google) I push a big rant and I am extremely disappointed with your services I went to the Timberland store in Lyon, I chose a pair of shoes that cost 160 euros for a birthday present for a loved one, I was told there was no size so I decided to order once I paid I am told that they cannot give me an order form because there is a bug in the system... but that in 4 days it is sure I will have my pair of shoes. A week later, without news, I decide to call the shop, and they tell me that the order has not even been placed!!! how can you make such a mistake in such a big brand?!! and the worst is that the saleswoman speaks to me with an arrogance and a lack of respect that leaves me speechless!! So here tomorrow is the birthday of my loved one I find myself without a gift! Thank you timberland! Ashamed (Original) Je pousse un grand coup de gueule et je suis extrêmement déçue de vos services Je me suis rendu à la boutique Timberland de Lyon , je choisi une paire de chaussures qui coûte 160 euros pour un cadeau d anniversaire pour un proche, on me dit qu il n y a pas la taille je décide donc de commander une fois que j ai payé on me dit qu on ne peut pas me donner de bon de commande car il y a un bug dans le système...mais que dans 4 jours c est sure j aurai ma paire de chaussures. Une semaine après, sans nouvelles je décide d'appeler la boutique, et on me répond que la commande n'a même pas été passée !!!comment peut on faire une erreur pareille dans une aussi grande enseigne ?!! et le pire c'est que a vendeuse me parle avec une arrogance et un manque de respect qui me laisse bouche bée!! Donc voilà demain c'est l'anniversaire de mon proche je me retrouve sans cadeau ! Merci timberland ! Honteux
    3 people found this review helpful 👍

  • 1/5 Association GV Tête d. 3 years ago on Google
    (Translated by Google) Strictly speaking, I will tolerate the rates being 50-75% more expensive than on the Internet ... if there was a minimum of reception and service. There, this is clearly not the case! And ... in France, is it not compulsory to display prices? Too bad for the reputation of the brand. (Original) Je tolérerai à la rigueur que les tarifs soient 50-75% plus chers que sur le net... s'il y avait un minimum d'accueil et de service. Là, ce n'est clairement pas le cas ! Et... en France, l'affichage des prix n'est-il pas obligatoire ? Dommage pour la réputation de la marque.
    3 people found this review helpful 👍

  • 2/5 Honoré E. 2 years ago on Google
    (Translated by Google) Average shop and saleswoman very busy with other things while I was alone in the store, information given lip service and then back to her occupations without looking any further ... Not very concerned with myself apparently ... (Original) Boutique moyenne et vendeuse très occupée à autre chose alors que j'étais seul en magasin, renseignement donné du bout des lèvres et ensuite retour à ses occupations sans chercher plus loin... Pas très concernée par ma personne apparemment...
    2 people found this review helpful 👍

  • 1/5 Zmagbit C. 6 years ago on Google
    (Translated by Google) Xavier Rousseau types the handicapped child who takes care of the cash register. All that for 42 cents (Original) Xavier Rousseau tape l'enfant handicapé qui s'occupe de la caisse . Tout ça pour 42 cents
    2 people found this review helpful 👍

  • 5/5 Samy B. 6 years ago on Google • 604 reviews
    Excellent service client !

  • 1/5 Stephen M. 4 years ago on Google • 3 reviews
    Why was the store closed at 5:30pm on a Saturday?
    1 person found this review helpful 👍

  • 5/5 Virginie M. 1 year ago on Google
    Vendeurs extra, serviables, par contre Google se trompe, la boutique ferme le soir à 19h00 et non 19h30 !!!
    1 person found this review helpful 👍

  • 5/5 Jpmag J. 2 years ago on Google
    (Translated by Google) Very good welcome despite a shop full of potential customers this Black Friday Saturday, smiling staff when they were overwhelmed with various requests, a big thank you to the advice and availability, even patient, of Thomas, a promising young sales intern in the business... Delighted with my purchase given the current weather! (Original) Très bon accueil malgré une boutique remplie de potentiel clients ce samedi de Black Friday, personnel souriant alors qu'ils étaient débordés de demandes diverses, un grand merci aux conseils et disponibilité voire patiente de Thomas un jeune stagiaire vendeur prometteur dans le métier ... Ravi de mon achat au vu de la météo actuelle !
    1 person found this review helpful 👍

  • 5/5 mister K g. 7 years ago on Google
    (Translated by Google) Very friendly team I am satisfied with my purchase (Original) Équipe très sympathique je suis satisfait de mon achat
    1 person found this review helpful 👍

  • 5/5 Matthieu M. 6 years ago on Google
    (Translated by Google) A lot of choice, a good team very responsive to your requests. (Original) Pas mal de choix, une bonne équipe très réactive à vos demandes.
    1 person found this review helpful 👍

  • 1/5 j j. 5 years ago on Google
    (Translated by Google) Shop close 30 minutes before the schedule indicated by thanking you for unnecessary transportation costs and lost time to get there. (Original) Boutique fermer 30 minutes avant l'horaire indiqué en vous remerciant des frais de transport inutile et du temps perdu à m'y rendre.
    1 person found this review helpful 👍

  • 1/5 Claire-Antoine G. 3 years ago on Google
    (Translated by Google) Salesman on the phone with a friend .... nothing to do with the customer. Anti-theft result not removed from the garment with the need to return to find a seller still on the phone instead of apologizing. Frankly bad! (Original) Vendeur au téléphone avec un ami.... rien à faire du client. Résultat antivol non enlevé du vêtement avec nécessité de revenir pour retrouver un vendeur toujours au téléphone en lieu de s'excuser. Franchement nul!
    1 person found this review helpful 👍

  • 4/5 Benoit C. 3 years ago on Google
    (Translated by Google) Nice shop, warm welcome, lots of choice in terms of shoes but a little lack of clothing. (Original) Belle boutique, bon accueil, beaucoup de choix au niveau des chaussures mais manque un peu de vêtements.
    1 person found this review helpful 👍

  • 4/5 zemblaze 5 months ago on Google • 118 reviews
    Nice seller choice

  • 5/5 G B. 10 months ago on Google • 47 reviews
    great service, relevant opinions.. I was greeted by a young blonde girl who was able to convince me to purchase an item. I hesitated for a long time, but my wife really likes these Timberland shoes. Very good eye on your part. THANKS

  • 5/5 Carole C. 1 year ago on Google • 19 reviews
    Hello, I am a customer of your house but at Galeries Lafayette in Bron. Unable to leave a comment for the corner, I contacted the center store. I really want to emphasize that the Galleries advisor is just extraordinary, gracious. She always gives good advice, a real pleasure at each visit. Bravo to Thérèse, keep it up!

  • 1/5 Elaine R. 3 months ago on Google • 16 reviews New
    People yawn with their mouths wide open when we arrive. No hello, no goodbye. The basis of good education...

  • 5/5 BeasT i. 4 months ago on Google • 15 reviews
    Very nice shop, lots of choice and a very pleasant saleswoman ;) I will come back for sure

  • 5/5 M F. 1 year ago on Google • 8 reviews
    A saleswoman who listens and gives excellent advice!!! I went back today for a guarantee on shoes purchased in November 2022 and left the store 8 minutes later with a new pair on my feet!!! The contract is more than respected and with a smile!!! My Timberland purchases will be excluded from this store!!! THANK YOU to the team!!!!

  • 5/5 Jonathan B. 3 years ago on Google
    (Translated by Google) Great stores with good sales people. The quality of Timberland products are always on top. (Original) Super magasins avec de bon vendeur. La qualité des produits Timberland sont toujours au top .

  • 5/5 Christele C. 1 year ago on Google
    Accueil des plus agréables, vendeuses souriantes, compétentes et patientes ! Nous reviendrons avec plaisir. Merci beaucoup pour ces chouettes chaussures randonnées !!

  • 5/5 Ales s. 1 year ago on Google
    Accueil super agréable et vendeur à l'écoute

  • 5/5 Frank H. 1 year ago on Google
    Alles wat een goede schoenenwinkel moet bevatten. Kundig, vriendelijk en hulpvaardig personeel. En ja...Timberlands toch de beste.

  • 3/5 Tany M. 1 year ago on Google
    Assez peu de choix dans les chaussures, accueil plutôt froid. Dommage.

  • 5/5 Vincent B. 1 year ago on Google
    (Translated by Google) Very nice seller, very good service (Original) Vendeuse très agréable, très bon service

  • 5/5 Anaïs R. 3 years ago on Google
    (Translated by Google) Great waterproof hiking shoes bought in the store. Good maintenance advice from the efficient salesperson. Very good hold and dry despite wet winter soils. Delighted! (Original) Super chaussures de randonnées waterproof achetées dans la boutique. De bons conseils d'entretien de la part du vendeur efficace. Très bonne tenue et au sec malgré les sols humides de l'hiver. Ravie!

  • 4/5 Maxime e. 7 years ago on Google
    (Translated by Google) Sympathetic (Original) Sympathique

  • 5/5 Pierre R. 7 years ago on Google
    (Translated by Google) A very nice team, available and understanding. (Original) Une équipe très sympa, disponible et compréhensive.

  • 1/5 Michel R. 3 years ago on Google
    (Translated by Google) Does not respect its opening hours! (Original) Ne respecte pas ses horaires d'ouverture !

  • 5/5 Corinne N. 7 years ago on Google
    (Translated by Google) Very good products. Young and dynamic sellers (Original) Très bon produits. Vendeurs jeunes et dynamiques

  • 4/5 Lucas M. 6 years ago on Google
    (Translated by Google) A very good customer service. (Original) Un très bon service client.

  • 4/5 fad k. 3 years ago on Google
    (Translated by Google) Good welcome (Original) Bon accueil

  • 4/5 Alan B. 6 years ago on Google
    (Translated by Google) Well received. (Original) Bien reçu.

  • 5/5 marc D. 3 years ago on Google
    (Translated by Google) Very good service (Original) Très bon service

  • 5/5 Valerie R. 3 years ago on Google
    (Translated by Google) Extremely well placed store, with a lot of choice and good advice (Original) Magasin extrêmement bien placé, avec beaucoup de choix et de bons conseils

  • 4/5 Mehdi H. 3 years ago on Google
    (Translated by Google) Very professional welcome from the two trainees. Only problem the lack of choice (shoes) and prices ... (Original) Accueil très professionnel des deux stagiaires. Seul problème le manque de choix (chaussure) et les tarifs...

  • 2/5 Emilie V. 4 years ago on Google
    (Translated by Google) No advice, it clearly seems to annoy the sellers. To top it off, there are relatively few choices. (Original) Pas de conseil, on a clairement l'impression d'embêter les vendeurs. Pour couronner le tout, il y a relativement peu de choix.

  • 4/5 Jean-marc S. 4 years ago on Google
    (Translated by Google) Everything for brand lovers (Original) Tout pour les amoureux de la marque

  • 4/5 Jean-François C. 4 years ago on Google
    (Translated by Google) I always find size at my feet. (Original) Je trouve toujours pointure à mon pied.

  • 5/5 Nainene D. 4 years ago on Google
    (Translated by Google) Store and team at the top: the head trainees (we would take for qualified salespeople !!) the welcome and service are impeccable. No complaints. (Original) Magasin et équipe au top : du responsable aux stagiaires (qu'on prendrait pour des vendeurs qualifiés!!) l'accueil et le service sont impeccables. Rien à redire.

  • 5/5 Mehdi E. 4 years ago on Google
    (Translated by Google) Always welcome, staff available (Original) Toujours bien accueilli, personnel disponible

  • 4/5 thomas m. 3 years ago on Google
    (Translated by Google) For a brand store, good choice of shoes but a downside to the choice of brand clothes (Original) Pour une boutique de la marque bon choix de chaussures mais un bémol sur le choix des vêtements de la marque

  • 5/5 Alexandre S. 5 years ago on Google
    (Translated by Google) Super nice staff and good quality product (Original) Personnel super agréable et produit de bonne qualité

  • 1/5 N. W. 5 years ago on Google
    (Translated by Google) It goes from 46 to 47.5 and no shoes between these two sizes! It is a scandal. And we say that it size with the American sizes ... the Americans will have the same problem. It's anything !! At least I who hesitated to buy at home, I will not be able and it's too bad for them! (Original) Ca passe du 46 au 47,5 et aucune chaussures entre ces deux pointures!! C'est un scandale. Et on dit que ca taille avec les pointures americaines... les americains auront le meme problème. C'est n'importe quoi!! Au moins moi qui hésitais à racheter chez eux, je ne pourrai plus et c'est tant pis pour eux!

  • 2/5 Edouard B. 5 years ago on Google
    (Translated by Google) We are in "chic neighborhoods" sellers who stare at you ... Limited choice, blah. (Original) On est dans les "quartiers chics", vendeurs qui vous dévisagent... Choix restreint, bof.

  • 5/5 Vincent 5 years ago on Google
    (Translated by Google) Very well (Original) Très bien

  • 2/5 naya n. 5 years ago on Google
    (Translated by Google) Good (Original) Bien

  • 5/5 Maxence M. 6 years ago on Google
    (Translated by Google) Impeccable service and quality advice. (Original) Service irréprochable ainsi que des conseils de qualités.

  • 5/5 Niko G. 3 months ago on Google • 2 reviews New
    Pleasant shop seller available with a smile and good advice.

  • 5/5 Irina L. 10 months ago on Google • 1 review
    Very nice shop, well laid out with a friendly team. I thank the service and highly recommend!


Call +33 4 78 37 82 72 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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