1/5 Mohammed A. 1 year ago on Google
This
hotel
is
a
true
reflection
of
Nigeria's
endemic
corruption
and
incompetence.
I
arrived
at
this
hotel
with
my
wife
and
daughter
with
a
confirmed
reservation
for
4nights
which
was
charged
at
N110,000.
Upon
arrival
I
was
told
my
reservation
had
been
cancelled
because
of
the
PDP
Primaries
and
their
rate
had
increased
since
when
I
made
my
booking,
therefore
I
would
need
to
add
an
additional
N40,000
a
night
to
get
a
room,
so
I
requested
to
speak
to
the
Manager,
but
was
told
the
manager
wasn't
available
,
so
the
receptionist
decided
to
call
the
owner,
who
refused
to
speak
with
me
but
asked
the
receptionist
to
give
us
another
room
which
lacks
the
facilities
in
our
booked
room.
After
protesting
for
over
2hrs
and
my
wife
and
daughter
were
now
fatigued
and
hungry
due
to
the
long
flight,
so
I
decided
to
stay
just
for
the
night.
My
troubles
was
heightened
in
the
room
due
to
very
poor
and
shabby
amenities,
the
hot
water
was
not
running,
the
furnishing
was
poor
and
unkempt.
We
tried
to
use
the
complimentary
tea
and
coffee
but
no
milk,
when
we
called
receptionist
to
request
for
milk
🥛
we
were
told
we
have
to
pay
N1000.
The
following
morning
we
requested
for
our
complimentary
breakfast
as
indicated
in
my
reservation
confirmation,
but
to
the
greatest
shock
the
receptionist
told
me
breakfast
is
not
included
in
my
reservation,
I
proceeded
to
show
them
the
confirmation
which
clearly
stated
breakfast
included.
She
claimed
it
wasn't
showing
on
her
system
and
insisted
I
have
to
pay.
All
efforts
to
speak
with
a
manager
or
supervisor
fell
on
deaf
ears.
My
family
and
I
was
so
traumatized
we
left
to
eat
breakfast
outside
the
hotel
and
checked
out
immediately.
At
this
stage,
I
broke
down
in
tears
and
cried
for
my
beloved
country,
this
hotel
and
it's
management
is
a
reflection
of
leadership
failure
at
all
level.
Endemic
corruption,
immediate
gratification,
exploitation
and
greed.
This
hotel
is
charging
for
services
they
do
not
provide,
the
swimming
pool
we
were
told
was
under
renovation,
but
wasn't
mentioned
in
their
website,
the
room
they
offered
has
no
Jacuzzi
as
advertised,
but
was
made
to
pay
the
same
amount
for
a
shabby
amenities
and
services.
The
failure
of
the
Nigerian
Tourist
board
or
the
organisation
responsible
for
vetting
and
grading
hotels
have
not
only
failed
in
their
duties,
but
have
contributed
to
the
scamming
of
tourists
and
Nigerians
in
the
diaspora.
If
me
a
proud
Nigerian
could
be
scammed
like
this
in
my
own
country,
imagine
what
foreigners
coming
to
Nigeria
experience.
All
the
poor
services
from
health,
transportation,
hospitality,
security
and
crime
is
a
perfect
mirror
reflection
of
our
grossly
incompetent
leadership
and
unless
the
citizens
choose
to
take
their
country
back,
we
are
heading
for
an
inevitable
destruction
as
a
people.
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