3/5 Chelsea W. 1 year ago on Google
Staff:
Bar
staff
were
lovely
and
kind
but
the
ladies
at
reception
weren't
helpful,
attempted
to
book
an
excursion
and
was
told
to
come
back
later
because
she
had
to
ask
about
it,
came
later
and
another
staff
member
said
to
book
the
day
before,
we
went
the
next
morning
and
the
lady
at
reception
said
that
she
doesn't
know
how
excursions
work
and
to
come
later.
We
eventually
booked
it
with
the
help
of
the
lovely
man
at
reception.
Facilities
Pool:
Loungers
are
all
claimed
by
9:30am
with
towels
despite
the
pool
area
being
empty,
no
actions
taken
to
prevent
this.
Also,there
were
no
umbrellas
or
shade
for
the
loungers.
Pool
was
nice
but
crowded
and
could
not
swim
without
getting
hit
by
balls
-
feels
like
the
pool
facilities
are
not
big
enough
for
the
amount
of
rooms.
The
sauna
is
a
great
way
to
dry
off
after
the
pool.
The
room:
The
room
was
quite
cramped
for
three
of
us
with
only
a
small
walk
space,
could
not
open
the
wardrobe
and
walk
to
the
other
side
of
the
room
which
is
a
hassle
when
three
people
are
trying
to
get
ready.
All
balcony
lights
turn
off
at
midnight
also
which
was
quite
strange.
The
bathroom
was
fine
but
the
shower
was
finicky
add
ran
between
boiling
and
freezing
often.
The
room
was
very
clean
though,
excellent
quality
curtains
which
blocked
all
light,
our
room
was
towards
the
back
of
the
hotel
and
it
was
very
quiet.The
beds
were
comfortable,
I
have
a
disability
so
staying
in
an
unknown
bed
is
always
a
risk,
I
woke
up
feeling
refreshed
every
morning
and
had
no
complaints
about
my
back.
Elevators:
The
elevators
were
awful,
they
were
tiny,
cramped,
old,
very
slow
and
once
again,
there
weren't
enough
of
them
for
the
capacity
of
the
hotel.
As
mentioned
previously,
I
have
a
disability
and
there
were
several
occasions
where
going
down
6
flights
of
stairs
was
less
painful
than
standing
whilst
waiting
for
an
elevator.
The
bar
-
could
not
fault
the
bar,
the
bar
staff
were
lovely,
entertaining,
personable
and
remembered
you.
The
drinks
they
served
were
really
nice
quality
and
they
always
offered
to
bring
the
drinks
to
your
table.
Entertainment:
Entertainment
was
family
friendly
and
switched
off
by
about
11
every
night
which
kept
noise
levels
down.
Accessibility:
Pool
area
isn't
very
wheelchair
accessible
as
it
is
cramped,
as
mentioned,
the
elevators
are
there
for
accessibility
however
aren't
great.
They
do
have
mobility
scooters
for
rent
to
help
people
with
reduced
mobility
explore
the
area
which
is
a
plus.
Overall,
it's
a
great
place
to
rest
your
head
at
night
after
a
day
exploring.