David's Hot Pot Carnegie大味老火锅 - 8090s Hot Pot restaurant image

David's Hot Pot Carnegie大味老火锅 - 8090s Hot Pot restaurant

Restaurant Asian restaurant Hot pot restaurant

😠 Memorable, for all the wrong reasons. The food was fine, although expensive. But the service failures started right fom the get go. We were seated directly below a very loud extraction fan. As hard as I tried, I simply could not understand, nor for that matter even hear what the hostess was saying.... People often mention water, bottle, bill,


Address

276 Neerim Rd, Carnegie VIC 3163, Australia

Website

www.davidshotpot.com.au

Contact

+61 3 9191 8688

Price rating

$$ $$

Rating on Google Maps

4.80 (113 reviews)

Open on Google Maps

Working Hours

  • Monday: 12 to 3 pm, 5:30 to 10 pm
  • Tuesday: 12 to 3 pm, 5:30 to 10 pm
  • Wednesday: 12 to 3 pm, 5:30 to 10 pm
  • Thursday: 12 to 3 pm, 5:30 pm to 1 am
  • Friday: 12 to 3 pm, 5:30 pm to 1 am
  • Saturday: 12 to 3 pm, 5:30 pm to 1 am
  • Sunday: 12 to 3 pm, 5:30 to 10 pm

Featured Reviews


Frequently mentioned in reviews: water (6) bottle (6) bill (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nathan 5 months ago on Google
    I had a wonderful experience at David's Hot Pot 1st day in Carnegie. The food was tasty as and the service was lovely. I especially thought Lydia and Peter gave excellent service, they were awesome! Had a great night, enjoyed the little games while waiting
    2 people found this review helpful 👍

  • 1/5 Andrew R. 5 months ago on Google
    Memorable, for all the wrong reasons. The food was fine, although expensive. But the service failures started right fom the get go. We were seated directly below a very loud extraction fan. As hard as I tried, I simply could not understand, nor for that matter even hear what the hostess was saying. So as a result we were left entirly in the dark as to how to order. It took about 20 minutes to figure out that we needed to use a smart phone to scan a QR code. We were eventually able to place our order for our chosen soup broths with the hostess. As best as we could make out, the hostess said each side/dish would be $1.90 Most items were on about 5-10 times more than that. We filled our cart and sumitted our ordered. As the dishes/sides arrived, we did our thing, cooked our food and ate our hot pot dinner. At one point, a waiter took away a few unused plates and the water bottle. A while later my partner asked a different member of the wait staff for another bottle of water. Some time later it still hadn't come. So my partner caught the eye of the original hostess, who when she arrived pugnaciously at our table, barked, "what's wrong now" in what I could only describe as quite clear english. Suddenly in the heat of being angered, it appreaed as though she had forgotten to put on an act of having limited english. To which my partner simply and politely asked, may we please have another bottle of water. She huffed, then left. Moments later the first waiter that we'd asked for water, arived with a full bottle of water, and not a beat later, the original hostess arrived on the other side of the column with a full bottle of water. Giving us another serving of a very clear 'huff', she tuned and left. Anyway, we finished our meal and made our way to the register to pay. The bill for just two of us was over $150, despite the total on the phone ordering app clearly providing us with a total of $98 and a few cents at the time we submitted our order. Bear in mind, this is with no drinks or alcohol, as David's is not licensed. We scanned the bill and did find two dishes that we had ordered, and were being charged for, however we did not receive these sides/dishes at our table. The staff member adjusted the bill and re-printed it. Bringing the total to $138 and change. I read over the new copy of the bill, only to see that the two items remained on the bill. So naturally, I questoined that. He pointed out where they had credited those items. But get this, on the bill, the credit note was not printed in english, but in what I could only guess was either Catonise or Mandarine. Little wonder I didn't see that the two items had been credited. I can't read Cantonise or Madarine. Yet we were given looks and body language that clearly said to us, "who are you people, what the hell are you doing, stop complaining, just pay up and get out of our restaurant." Becuase I can saw without bias, the spoken communication was very very bloken english. Extremely difficult to decipher. So anyway, we paid up, and left, vowing that we will never dine there again. Which is shame, as on arrival the decore alluded to a really entertaining dining experience. I quite liked the hyper 80's china themed decore with neon signs and a wall of period Cathode Ray TV's and VCR's. Hot Pot is among one of our favorites. Sadly the poor communication, perhaps even deceptive communiation and dare I say it very reluctantly, subtle hints of racism towards us, two caucaision people was clearly what brought undone what should have been an enjoyable dining experience. As for the cost of the meal, I've paid, in very recent times no less, about the same price for a very nice a la carte meal for two people with 2 courses and a very nice bottle of Pinot in a cosy CBD resaurant with exceptional service. All I can say is this suburban Hot Pot missed the mark big time. never again.
    2 people found this review helpful 👍

  • 5/5 Morning l. 5 months ago on Google
    My favorite hotpot restaurant has opened in Carnegie. The decor of this place is uniquely reminiscent of China in the 80s and 90s, evoking a flood of childhood memories. The hotpot broth is as delicious as ever, filled with rich flavors, and the staff is friendly and welcoming.
    2 people found this review helpful 👍

  • 5/5 Ruby D. 5 months ago on Google
    The hotpot soup base is amazing. We ordered the white bone soup, which is yummy even through drinking. A lot of snacks available and fun day for open ceremony.
    1 person found this review helpful 👍

  • 4/5 Moe H. 4 months ago on Google
    Great place for hangouts. Very good hotpot experience. I really enjoyed the iced jelly from the self-service station 😂
    1 person found this review helpful 👍

  • 5/5 sweetaneng 4 months ago on Google
    Really good food. And the 80s theme is cherry on top. Highly recommend :)
    1 person found this review helpful 👍

  • 4/5 Miracle R. 5 months ago on Google
    Not much of food variety but the taste is good.

  • 5/5 Kimmy Y. 5 months ago on Google
    Great food great place to have hotpot!

  • 5/5 Kenny A. 5 months ago on Google
    Food was really good, very happy with everything! Will definitely come back

  • 5/5 Jiayi 5 months ago on Google
    delicious soup base (especially the mushroom flavour) and the place had cute decorations. the desserts were really good too!

  • 5/5 martin m. 4 months ago on Google
    Amazing food, lovely service. Especially recommend the braised beef!

  • 5/5 Vanna L. 4 months ago on Google
    So glad this finally opened in Carnegie! It’s well decorated and funky, and the staff are attentive and helpful. The food is fresh and tasty, with a lot of options. Have been here four times already since they opened. Would highly recommend!

  • 5/5 Caroline L. 4 months ago on Google
    Great food and atmosphere! Staff are very accommodative and friendly. Good for a friend’s night out!

  • 5/5 Bowen L. 4 months ago on Google
    Food is great, friendly staff, Chinese 90s atmosphere. Price is also pretty reasonable.


Call +61 3 9191 8688 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Assistive hearing loop
    • ✓️ Wheelchair-accessible lift
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway

Trends



Last updated:

Similar Restaurants nearby

Panda Hot Pot 蜀大侠火锅 image
1
Panda Hot Pot 蜀大侠火锅
Hot pot restaurant
Vibrant Chinese eatery with a floating dragon & traditional decor offering hot pots & nightly shows.
$$ $$
4.80 (8.2K reviews)
Stalactites Restaurant image
2
Stalactites Restaurant
Greek restaurant
Classic Greek dishes served in dining room with exposed stone walls and striking stalactite ceiling.
$$ $$
4.30 (7.6K reviews)
SkyHigh Mount Dandenong image
3
SkyHigh Mount Dandenong
Restaurant
Panoramic city views & a seasonal terrace in a casual eatery serving lunch & dinner.
$$ $$
4.10 (7.5K reviews)
Ziyka Restaurant image
4
Ziyka Restaurant
Pakistani restaurant
Lively, informal eatery offering traditional Pakistani & Indian halal cuisine in low-key surrounds.
$ $$$
4.50 (7.4K reviews)
Chin Chin image
5
Chin Chin
Asian restaurant
Relaxed restaurant with an Asian-inspired menu & local art exhibits above a cocktail bar with DJs.
$$ $$
4.20 (7K reviews)
Last updated:
()