Zoo Family image

Zoo Family

Restaurant Asian restaurant

👍👍 Food was delicious and service quite good. Portions are generous. Staff is friendly and kind. The restaurant is a little bit messy though. If you pay your order with cash you get 15% off. Very satisfied overall People often mention chicken, good, restaurant, great, soup, dumplings, order, dishes, nice,


Address

21 Archibald Ave, Waterloo NSW 2017, Australia

Website

www.facebook.com

Contact

+61 2 8937 3026

Rating on Google Maps

3.80 (300 reviews)

Open on Google Maps

Working Hours

  • Monday: 10:30 am to 9 pm
  • Tuesday: 10:30 am to 9 pm
  • Wednesday: 10:30 am to 9 pm
  • Thursday: Closed
  • Friday: 10:30 am to 9 pm
  • Saturday: 10:30 am to 9 pm
  • Sunday: (Christmas Eve), 10:30 am to 9 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: chicken (11) good (10) restaurant (8) great (7) soup (7) dumplings (7) order (6) dishes (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ruben S. 1 year ago on Google
    Food was delicious and service quite good. Portions are generous. Staff is friendly and kind. The restaurant is a little bit messy though. If you pay your order with cash you get 15% off. Very satisfied overall
    4 people found this review helpful 👍

  • 4/5 Vivian X. 3 years ago on Google
    They have Groupon voucher with great value. Generous food and large portion. Pan-fried buns can be offered in small and large sizes but honestly speaking, they are a little oily and too much flour. Wouldn't recommend. Stir-fried diced chicken with dry chili (LaZiJi) is quite crispy and stir-fried cauliflower with chili (GanGuoHuaCai) is my favorite. Place is clean and welcome with artificial plants and flower decoration.
    2 people found this review helpful 👍

  • 4/5 Rhys T. 1 year ago on Google
    A good Chinese food option in the area with a great range from Cantonese to Northern Chinese cuisine. We had the steamed chicken and bbq pork on rice $17.80 and beef noodle soup with tomato $13. Both were great. Their dumplings looked great so would come back for that.
    2 people found this review helpful 👍

  • 3/5 Matthew Y. 2 years ago on Google
    Service is quite average, food isn't spectacular either. Got a couple of dishes that were drenched in chilli flakes. The dumplings are clearly from a frozen packet. Everything just feels very basic. That being said, the food wasn't a complete disaster. I probably won't be going back. Might be more suited to quick and easy takeaway.
    2 people found this review helpful 👍

  • 2/5 Mahéshiká S. 5 years ago on Google
    We expected nice warm spicy asian food on a winter night, and it was bummer. Food wasn’t warm or spicy. It was really hard to find any veggies in both dishes we ordered; fried rice and noodles. We got the noodles after we had finished half of the rice and the waitress literally threw the noodles at the table, that was rude 🙁 at least the lady who took our order was nice. This explains why there aren’t any customers at this restaurant. Only four tables were filled and they still took sometime to serve us.
    1 person found this review helpful 👍

  • 4/5 Captain k. 3 years ago on Google
    Amazing... Nice place in a good spot. Good looking, interesting looking food that tasted amazing. Very good dumplings. Good for casual eating with friends or a date night or family. Our order was mixed up but then they gave us extras to take away. ... Otherwise I'd give 5 stars . Or six if I could. Zoo Family. Definately worth trying.
    1 person found this review helpful 👍

  • 5/5 Kyle T. 4 years ago on Google
    Come here 3 days a week never once been disappointed, food is always good and staff is so friendly. Tried their soup first time i came here and had it everytime since, 100% recommend this restaurant.
    1 person found this review helpful 👍

  • 5/5 Dave 2 years ago on Google
    Ordered the clam and tofu soup dish tonight, the chef followed my special instructions and replaced the tofu with some black fungi and julienned ginger!! So tasty! Only one criticism, the salt level could be reduced a tad. Absolutely delicious. Can’t wait to try some other dishes from this restaurant.
    1 person found this review helpful 👍

  • 1/5 D S. 7 months ago on Google
    Service is terrible. Rude! I said excuse me to the staff after patiently waiting 20+ mins for takeaway. She looked at me and walked away. Then the food came and the beef dumplings where pink. So they went in the bin. I’m not sure if they’re supposed to come pink but I Didn’t fancy them.
    1 person found this review helpful 👍

  • 1/5 Coral L. 1 year ago on Google
    The service was horrible. We waited foreverrrr for food to come. And after it finally came, we waited foreverrrr again for drinks to come. When we needed help, we had to walk around the restaurant for to seek staff. We ordered a coconut chicken pot and the soup had run dry. We went into the restaurant and asked for a broth refill, but she never came. The soup didn't taste good either. It had nothing to do with the sweetness and refreshment of the coconut and tasted plastic and artificial. I wouldn’t recommend it to anyone
    1 person found this review helpful 👍

  • 5/5 Chen How Y. 1 year ago on Google
    My kids always want to order dumplings every time we come. Good make and taste nice. We also enjoyed their new Cantonese dishes, will high recommend to try.

  • 5/5 SHOUAO Y. 6 months ago on Google
    Super tasty bamboo fungus coconut chicken!!

  • 5/5 Andrew M. 6 months ago on Google
    Day 6 of zetland spice alley eat out. We hope to go to Japanese accross st but they closed. This place looked inviting with many people inside, great atmosphere and menu. You need to order at counter then sit and be served. We had braised eggplant, Peking sauce crispy pork and salt + pepper prawns. All dishes were great. I have had much better salt & pepper prawns elsewhere - these were ok. Large servings. Took much food home. The staff were nice. Large live tanks for seafood you you want it. Give this place a go. You won’t regret it.

  • 4/5 Ernesto F. 8 months ago on Google
    Generous portions and fast service...

  • 3/5 Vivian Z. 7 months ago on Google
    Food tastes good, one of the affordable authentic Chinese restaurants in Sydney. But we waited for 50 minutes to get fried rice, they need more staffs.

  • 5/5 Merv 8 months ago on Google
    Coconut chicken hotpot, spicy grilled fish and more. Well priced and good flavour

  • 4/5 Sharron X. 1 year ago on Google
    Coconut chicken hotpot ($73) was tasty and different to anything we've had before - the broth has a slight sweetness from coconut water (?). It comes with raw chicken, lettuce, beef balls, enoki mushrooms and a container of a sweet and spicy sauce mix (chilli, garlic, coriander, shallots, lime, soy, etc.) per person. We also added rice noodles ($6). Pan-fried pork and chive dumplings ($13.9) were good, nothing special. The sweet chilli eggplant ($17.8) is very moreish, a tad sweet and greasy though. The restaurant is unfortunately a bit dirty though - sticky floors, wet cutlery and tables not wiped very thoroughly - just a bit icky.

  • 4/5 Sally L. 1 year ago on Google
    Quirky and cute! Deliciously fresh prawn Hargow. Yummy noodles with sichuan soup.

  • 5/5 Della 1 year ago on Google
    Very Delicious and price effective. We visit 2-3 times per week and had an event here. Nice staffs and foods

  • 1/5 Yuka F. 1 year ago on Google
    We ordered the coconut chicken hot pot which is $58, it’s include only half chicken, and that chicken is just full of bones, soup is insipid as well.

  • 4/5 Priska R. 5 years ago on Google
    Went recently and enjoyed the food. We tried the stir fry (which was nice!) and the spicy chicken hot pot (it took a bit while to have this dish seeved and it was a bit salty). Place is nice and clean and staffs are friendly despite the restaurant’s business. Wifi available in store. Also they have student promotion on WeChat app.

  • 1/5 Guodong W. 2 years ago on Google
    We ordered the pork taro dish, and they added human hair in there, the beef balls taste like 99% flour plus 1% out-of-date beef, the so called “whole prawn dumplings” taste not like prawn.

  • 4/5 Phillips H. 3 years ago on Google
    Great value Chinese Cuisine! Our friend who lives locally introduced us to Zoo Family and we were very happy with our experience. The food was fresh, hot, tasty and great value. As an Aussie born Chinese/Vietnamese, our dining experience reminded me of going to large family banquets at restaurants when I was a child. Traditional, hearty and simply joyful. The staff did forget one of our dishes but was quick to apologise when they realised that we were still waiting. Highly recommend 4+ people in order to be able to try a good variety.


Call +61 2 8937 3026 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Small plates
    • ✓️ Healthy options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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