1/5 Roselle S. 9 months ago on Google
Purchased
white
gold
earrings
and
the
Asian
lady
who
was
serving
us
struggled
to
put
the
earrings
back
into
the
casing.
When
we
got
home
we
realised
she
had
actually
bent
the
stem
of
the
earring.
We
went
back
to
the
store
a
few
days
later
hoping
to
just
get
an
exchange
for
the
faulty
damaged
earring.
Firstly
the
blonde
lady
told
us
there
was
nothing
they
can
do
and
she
just
took
the
earring
and
bent
it
again
to
try
fix
it.
I
told
her
that
I
don’t
trust
the
integrity
of
the
earring
now
that
their
staff
had
bent
the
stem
back
and
forth
multiple
times.
Then
she
called
the
manager
over
and
he
also
added
that
“due
to
hygiene
purposes”
we
can’t
do
anything,
but
if
we
had
brought
it
within
2
days
they
would
be
able
to
exchange
it
-
Which
makes
no
sense.
Then
he
tried
to
accuse
us
for
bending
the
earring
ourselves
and
then
we
told
him
to
check
the
store
footage
and
he
will
see
how
long
the
lady
struggled
to
put
the
earring
back
into
the
casing.
After
that
he
told
us
he
will
check
to
footage
and
get
back
to
us.
We
ended
up
going
to
manukau
and
the
manager
there
was
kind
enough
to
exchange
the
earrings.
And
when
we
tried
to
call
the
manager
of
Sylvia
park
to
let
him
know
he
freaked
out
on
the
phone,
told
us
he
was
extremely
busy
and
then
hung
up
abruptly.
WORST
MANAGEMENT
SERVICE
IVE
EVER
WITNESSED.
I
used
to
work
in
retail
dealing
with
situations
like
this
and
I
can
say
I
was
horrified
with
the
lack
of
expertise
this
manager
had.
It
was
clear
to
us
that
Pascoes
Sylvia
park
is
a
waste
of
time
and
are
run
by
staff
who
do
not
know
how
to
do
their
jobs
properly,
starting
from
the
careless
sales
assistants
all
the
way
to
the
clueless
manager
that
couldn’t
even
remedy
a
fault
on
their
end.
Completely
shocking
and
would
never
shop
there
again.
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