1/5 HYZ X. 1 year ago on Google
I
bought
a
diamond
ring
band
from
Michael
hill
which
had
lab
cultured
diamonds.
One
of
the
diamonds
fell
off
so
I
took
the
ring
back
to
replace
the
diamond.
I
was
approached
by
an
Asian
lady.
After
finding
out
that
I
was
Chinese,
she
immediately
pointed
out
the
wedding
ring
I
was
wearing
on
my
left
hand
was
a
one
carat
ring.
As
if
it
wasn’t
good
enough
for
her.
After
I
presented
her
with
the
issue
I
had
with
the
band,
the
rude
Chinese
lady
immediately
began
to
judge
the
fact
that
the
diamonds
weren’t
real.
She
took
the
ring
away
and
had
me
waiting
for
a
while.
Only
to
come
back
saying
she
talked
to
the
store
manager
and
the
store
manager
was
kind
enough
to
offer
me
to
replace
my
ring
with
a
ring
that’s
got
real
diamonds.
I
told
her
that
I
was
well
aware
the
diamonds
were
lab
cultured.
She
said
it
was
her
first
time
seeing
this
product.
I
asked
her
to
please
process
the
paperwork
so
I
could
go
as
I
brought
my
toddler
with
me.
She
went
away,
took
another
10min
and
gave
the
document
to
me
and
said
someone
will
ring
me
once
it’s
fixed.
Almost
three
weeks
later,
I
called
the
store
asking
for
an
update
and
received
the
news
that
the
ring
cannot
be
fixed.
Apparently
I
was
meant
to
get
a
call
from
her
about
this
but
the
truth
is
I
never
got
a
call.
I’d
like
to
point
out
the
fact
that
she
never
once
showed
empathy.
All
I
saw
in
her
was
greed.
She
wanted
to
upsell
and
she
was
very
judgmental.
I
get
it,
there
is
a
target
to
meet
but
so
is
everyone
working
in
retail/sales
space.
But
shouldn’t
you
solve
the
customer’s
query
first
before
trying
to
achieve
what
you
want
to
achieve?
I’m
not
sure
why
you
would
hire
such
person
to
work
in
a
jewellery
store.
There
are
multiple
negative
reviews
on
here
that
may
be
referring
to
the
same
person.
Michael
Hill,
I
truly
hope
you
mean
it
when
you
say
you
will
investigate
it
further.
She’s
definitely
misrepresenting
the
company
image
and
helping
you
lose
valuable
customers.
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