To begin with, it is about time Saudia Medical Services hire more experienced receptionists with better communication skills and etiquette to deal with patients respectfully. I am very disappointed about the incident that I had encountered with the receptionist that works at Saudia Medical. To explain, she did not know her job well. She did not even greet the patients or asked what they wanted. She rudely asked for my ID without knowing the doctor that I wanted to see. She even said that the doctor I wanted to see was there when in fact the doctor was actually in the other section across the hall. Most importantly, she did not apologize for her mistake and even denied what she said to me earlier. That was really shameful and disgusting and was not what I had expected from the receptionist. In my opinion, I see that receptionists have to be trained on how to respond appropriately to patients. In addition to that, they have to be responsible for their behavior and admit their mistake; they should not blame the patients. As a result, I am completely appalled by their despicable treatment towards patients. Once again, Saudia Medical has to renovate not only the building but also renovate their STAFFS. Also, I was totally surprised that there was no SOCIAL DISTANCING at the receptionist’s counter. In fact, the receptionist allowed two patients to cut me off while I was waiting in front of her. They were standing so close to me. This was a Hospital with sick patients, so where on earth was the SOCIAL DISTANCING?

They have no respect for time. You come on time for a checkup that usually takes an hour and they keep you wait 7 hours. I would suggest to the management to have more options for checkups other than this hospital. The waiting is not Who came first, it is who you know. Not to mention the psychologist. I think that psychologist needs a psychologist to teach her how to deal with people. I don’t think responding to this review by the owner with “thank you for your feedback” will help. What’s really going to help is either treating people like your own family or leave the management to someone who can.

Worst experience with the receptionist for visiting orthopedic. I visited on 12 dec 2021 around 5’ o clock they told me there is no appointment or slot available come tomorrow on 13th as a walk in I visited on 13th dec next day as a walk in at 10am the receptionist told me to wait until 12:30pm around 1pm And visit the reception desk At 1. After 12:30 pm when I check with her she told me u have to wait until 5pm here in the waiting area I cannot see more than 2 ladies and in the gents 3-4 gents not more than that people were waiting. I’m in the medical leave since 4 months everytime when I visit SAUDIA medical they treat us very poorly specially the receptionist they don’t know how to to talk or deal with the customers. This time I have to write because the receptionist behavior her name is Rawan fahad working on 13 dec 2021 and her colleagues they both showing stairing and trying to DARE me with her eyes UNacceptable seriously everytime when I visit they they have a statement there is 2 patients before you and they will make us wait 3-4 hours for that 2 patients. I am sorry there is patience level for each and every person. Please make the receptionist to behave and tell the truth so the patient and the family can deal with their own problems what to do next. We are not here to chill or fun in the hospital They make my patience level to blast out and whoever the person is will come in anxiety. Very bad experience whenever I visited

A hospital at the peak of decline and negligence in the emergency department due to its failed management, which affected the qualified medical staff. Unfortunately, loyal employees are forced to do so They have a choice. Finally, whoever does not thank people does not thank God. My sincere thanks and appreciation go to the honorable Dr. Adnan Qari for his good reception of me after my referral from the emergency room and his keenness, professionalism and dedication in dealing with references. May God increase people like him and benefit from his knowledge and elevate him in this world and the hereafter.

(Translated by Google) I wish to return the old system without the insurance company the situation now with bad medical cooperative insurance first much better (Original) أتمنى إرجاع النظام القديم بدون شركة التأمين الوضع الآن مع تأمين التعاونية سيء الميديكال أول أفضل بكثير

(Translated by Google) Unfortunately I contacted I want to book a dental appointment And wife and children do not Wife and children do not have teeth mean !!!! (Original) للأسف اتصلت اريد حجز موعد اسنان .. ردت علي الموظفة تقول عيادات الاسنان للموظفين فقط والزوجة والأولاد لا الزوجة والأولاد ما عندهم اسنان يعني !!!!

Don’t know where to start I don’t want to talk about reception this is another topic . I want to talk about doctors at ER this time . My friend whent there directly from operation for emergency treatment and they didn’tgive her a medicine or do a blood test for her for 1 hour and a half. Reason was because she didn’t pay yet the bill 35 sar ,she didnt have cash with her. I had to come make the payment than they started to care . They dont have ethical standards. What a shame.

(Translated by Google) Very bad service. Not responding to Etisalat .. They were contacted more than seven times and did not respond to us .. We want to raise the medical services .. Because of the insurance company, the issue has become very difficult .. I thank your brother for passing through Saudi Arabia. (Original) خدمة سيئة جدا . عدم الرد على اتصالات .. تم الاتصال بهم اكثر من سبع مرات متكررة ولم يتم التجاوب معنا .. نريد رفع خدمات المديكال .. وبسبب شركة التامين صار الموضوع جدا صعب .. اشكر مروركم اخوكم من السعودية .

Careless staff . I waited 3 hours just to see a doctor for 5 minutes only !

(Translated by Google) Slow and bad service .. idle of doctors and nursing .. lost time patient waiting (Original) خدمه بطيئه وسيئه..تسيب من الدكاتره والتمريض ..ضايع وقت المريض في الانتظار

Integrated medical care and professional doctors

I’m sorry for the star, it should be without any star rating Really there is a bad things in services, decisions in many things as ( the mosque for example ), and not qualified doctors ( Not all ), there is no comfort rest area, the air condition is bad in everywhere ( one of the doctors was made a bad things to one of my family and they didn’t care about anything was happened) There are many things can we talking about if there is a real and good feedback, but we have to pray to Allah daily to be better and better only …

Fakeeh Saudi Medical is the WORST hospital in Jeddah. Run by Beancounters they only care about money. Admin procedures are a nightmare. Average time from seeing the doctor to get your medication is 2 hours.

(Translated by Google) Peace, mercy and blessings of God be upon you. Frankly, I wish to reconsider the treatment and return to the hospitals for lack of experience, hygiene and order. (Original) السلام عليكم ورحمة الله وبركاته بصراحة أتمنى إعادة النظر في العلاج والعودة إلى المستشفيات لقلة الخبرة والنظافة العامة والنظام

I trust dr. Ammar ghazawi he is a good surgeon, me and my family always check with his clinic

I have been calling the contact number for a week to make an appointment but no one ever answers the phone !! Why put a number to call if no one ever gonna pick up ! How am I supposed to make an appointment !!!!

Been working there for the past 13 years . My second home .

(Translated by Google) Services improved a lot and appointments as well They need to develop more in order to provide the best service to the line employees (Original) الخدمات تحسنت كثير والمواعيد كذلك يحتاجو يطورو اكثر علشان يوصولو لافضل خدمة لموظفين الخطوط

This clinic obviously doesn’t have any idea what an ( appointment) is… Every single time I waited at least a minimum of one hour (with appointment made one week ago) , and after that to send you down to the laboratories to pick up your own test’s results because it’s not in the system, and wait there for another 30 min and come back and plus another 30 min. And about specialists I also have not a strong opinion.

(Translated by Google) How can I book my appointment at 3:30 and get ahead of the appointment? You come one without an appointment to say 5 o'clock, or if someone has an appointment, enter you instead Before me, even the hospital enters these new ways (Original) كيف انا احجز موعدي الساعه ٣:٣٠ واجي قبل الموعد وما ادخل على الدكتور ويجي واحد بدون موعد تقولو الساعه ٥ او اذا في احد ما جا موعده ادخلك بداله ويدخل قبلي حتى ف المستشفى واسطات جديده هذي🙂💔

Today I had the easiest and the most comfortable GACA medical check in 35 years, thanks to the receptionist Miss Nahid Alzahrani , nurse Mrs Rachelle , nurse Mrs Kelly and in top of all Mrs Bayadir , they were so helpful and professional , I wish them all good luck and all success .

Very bad, I was 9 minutes late for the appointment, and my patients did not let me in, and the appointment was canceled, God suffices me

(Translated by Google) Waiting time to answer the phone takes a long time and waiting to enter the clinic exceeds the appointment that has been booked in addition to the dates of radiation is very bad (Original) خدمة المواعيد سيئه وقت الانتظار للرد على الهاتف تستغرق وقت طويل وانتظار الدخول الى العيادة يتجاوز الموعد الذي تم حجزه اضافة الى مواعيد الاشعه سيء جدا

My experience was the worst I have ever faced in a medical field I came to ER because my son was sick he kept crying for hours they sent me to pediatric clinic then from there after a couple of minutes they said you should go and do the payment in the reception after that I waited (still waiting my time) for time being my son still crying for hours now If you cannot serve your patients please transfer them to some place where they could

(Translated by Google) Does not accommodate the number of employees and their families .. Unfortunately, we develop on the one hand, and descend from the other (Original) لا يستوعب اعداد الموظفين وعائلاتهم.. مع الأسف، نتطور من جهة، وننحدر من أخرى😖

👎👎👎👎

One of the worst hospital experience, the reception guys are the worst. Very bad when it comes to customer help. If you don’t have good people to hire replace them by computers and no need for reception employees. Emergency doctor are also one of the worst doctor. This will be my last visit….

First impression at the physical therapy section was very disappointing with two different specialists. Lack of knowledge and no actual plans or strategies for recovery after surgery. These could cause impact of the surgery and make it worse!!

Careless staff, making assumptions without even listening, giving always same medicine for any matter. Today a doctor gave me a medicine because a doctor before him 5 months ago????? gave the same.!!!! What is this??? Was he looking for inspiration? The matter wasn't even related, WHAT A SHAME

(Translated by Google) I mean, from yesterday it was more accurate, and no one answered the number, why !!!! What is this harness? (Original) يعني من امس ادق ولا احد يرد حاطين الرقم ليش!!!! ايش المسخره هذي

My visit yesterday to Fakeeh’s Ophthalmologist Clinic was extraordinary. First I came in with no appointment and was a walk-in patient. The clinic was clean and all staff looked professionally groomed with customer care etiquette. The doctor appointed to me as a walk-in was Dr. MUSTAPHA. Dr. MUSTAPHA was very professional and gave thorough advice during my first time visit with him. Doctors must be trained to do as Dr. MUSTAPHA and that is to explain all phases of illness to the patient. Dr. MUSTAPHA even went above and beyond to explain to me about my eye condition with a slide projector he has displayed in his office to fully visually understand my condition. This was the first time to see such dedication and expertise here for eye care ! Thank you Dr. MUSTAPHA!

(Translated by Google) Good service, praise be to God, better than others (Original) خدمة جيدة والحمدلله افضل من غيرهم

Saturday 10JUN23 my 3M medication was sent to the approval office @07:52, no one attended to it despite multiple follow up with the receptionist. Even with their intervention & follow up calls no fruit until @ 09:20 where the request landed in Tawuniya inbox. imagine 1H 30M for the request to reach Tawuniya, there were at least 3 more cases for other patients. Whatever happened be it human negligence , computer glitch, ..etc. It is intolerable by a healthy person ( how about a patient) It MUST NOT repeat, this suffering has been raised to you and you are responsible in front of Allah Almighty to take it to the highest management level to ensure it does not repeat, otherwise you will share the sin. Thank you ——————————- As requested in your reply , the survey has been completed

Everything was excellent good services, good staff, good support

We are very disappointed. It is annoying. We spent almost 2 weeks. on keep on coming back . From emergecy to follow up. We do all the laboratory that they ask us. We keep on coming back to do the laboratory that they ask to do. Everytime we are coming for the follow up, we have to wait for almost 4 hours. We are paying for all. Suppose to be we will at least get the nice service from them. Are they only for money? We are not coming for nothing. We are coming because we are sick. Urologist department, the receptionist. You should at least try to do consideration for the follow up. Try to render good patient service. We deserve it. Rating for this is below than 1. It happened with us many times. How can we feel at ease and trust and comfortable with it if you dont know your duty. We are patient and your are doctors, in medical institution. you made an oath when you get your license and accept your job that you will do your best to treat your patient. May Allah treat your mind and guide you so that you always reminded for your oath. Hope it will not only me who suffer from this. Attention for the administration, please try to check your staff ,all the employees your hiring. That they do their job well so that our money is worth spending for.

Worst medical center, incompetent doctors, bad organization, no punctuality

Its my third day to be at fakeeh medical center just to get a reference from the dental doctor. However this past 2 days and today. The receptionist were impolite. After waiting for 2hrs. If u ask her all she says is to wait. In a very impolite tone. Disappointed for The service and the long await. I have been here since 3days just to get a reference. But this ladies won’t empathize the situation even if i told her my whole situation.

(Translated by Google) Al-Tawari works around the clock. It has highly qualified doctors in all disciplines. (Original) تعمل الطواري على مدار الساعه . يوجد به أطباء ذو كفاءة عالية في جميع التخصصات .

(Translated by Google) What responds to the calls 3 days, llllllllllllllll give me busy 🤫 (Original) ما يردو على الاتصالات 3 ايام اتصللللل يعطيني مشغول 🤫

I’ve Been Going Here My Whole Life The Place Is Better Everytime

The Pinoy nurse today in faa assessment doesn't know how to talk politely. Public speaking training is required

I work in a medical field and tbh i was impressed by their service, the waiting time was reasonable, the doctor was very nice, patient and actually listened to every problem that i said and wasn’t just checking the system like other hospitals 😂 the nurse went to the pharmacy herself and got me my meds 🤍 thank you medical center 🤍

good place

(Translated by Google) Crowded all morning High level doctors in dealing (Original) مزدحم طوال الفترة الصباحية دكاترة مستوى راقي في التعامل

(Translated by Google) There is nothing wrong (Original) لا بأس

(Translated by Google) I ask God Almighty, Lord of the Honorable Throne, to find that I am applying in the medical center for a job in the same center, why, my daughter (Original) اسال الله العظيم رب العرش الكريم ان اجد انا اقدم في المركز الطبي لوظيفه في نفس المركز ليه يا بنتي

Saudia airlines staff are so respectful , polite, and assertive patient.

Some of the doctors aren’t working efficiently , comparing with another hospital

Regular service

this hospital is only for saudi air liens employees

(Translated by Google) Excellent (Original) ممتازه

(Translated by Google) Without a doubt, the services are of the highest standard. Cleanliness and attention. Correct, long waiting period. Excellent management. I liked it (Original) بدون شك خدمات باعلى مستوى .ونظافه واهتمام .صحيح فتره انتظار طويله . اداره متميزه .اعجبني

(Translated by Google) May God relieve us of it. (Original) الله يفكنا منه.

I had a pleasure of being in the hands of Ms Riza, she was of great help and very kind. We even bonded over my love for Kpop which her daughter her as well. Great service overall. 👏

Dr Mohammed Essa, Dr. Tariq Badraldin, Sister, Rachel, and Mrs. Bayader. Have helped me the most and stood by my side and have advised me and have always consulted me and I’ll for ever be thankful

Very professional place. I visited Doctor Ammar Dehlawi and he is such an amazing doctor and professional, he knows how to treat a patient and to help them how to get better 🙏

I had my GACA medical check and i can freely say the management and medical staff are very excellent, quick and organized, and most importantly they were so helpful, thanks to nurse kelly and everyone one works there for making it so easy. I wish them all the best and all success

I was on ORTHO Clinic, It was a very great welcoming from the front desk, Ms. Ahlam she has an excellent attitude and behavior, also Ms. Bayan helped me once again with every single process that i need , And Ms. Reem were very skilled and has a professionalism and guidance, All the stuff were great , and super helpful

(Translated by Google) The worst is the doctors' hospital, most of them did not have previous ones, especially the dentists and the gynecologists .. I wish they could cancel it and treat it in second hospitals like all the respectable companies, or they would answer able doctors .. (Original) اسوأ مستشفى الاطباء اغلبهم ماعندهم سالفة خصوصا الاسنان وطبيبات النساء .. ياليت يلغونه ونتعالج في مستشفيات ثانيه زي كل الشركات المحترمه او يجيبو اطباء متمكنين ..

It’s a complete waste of time coming here. You are left every single time not getting the service due to unprofessional, incompetent, and rude staff members who do not coordinate or understand anything about their duties. They do not give correct information and leave you roaming around in circles.

Very good

Masha_Allah, big parking 🚗 Good place

One of the best medical experiences, the staff are so welcoming and helpful and the doctors are so professional, definitely will visit again and recommend for others👏🏾👏🏾

this branch for Saudi airlines employee's. all medical clinics available: ENT Ear Nose Throat Endodontistry Family Medicine General Pediatrics General Surgery Internal Medicine Nephrology Obstetrics And Gynecology Ophthalmology Orthopedics Pediatric Dentistry Pediatric Endocrinology Adult Cardiology Adult Endocrinology Adult Gastroenterology Adult Hematology Adult Neurology Adult Pulmonology Adult Rheumatology Audiology Aviation and Occupational Medicine Dental Dental Hygiene Dermatology

Banana clinic. No time respect, you must empty your whole day schedule before making an appointment.

(Translated by Google) Medical lines services are excellent, and the medical staff is highly qualified (Original) خدمات ميديكال الخطوط ممتازة ، والكادر الطبي على درجة عالية من الكفاءة

(Translated by Google) The doctors are good and help you as much as they can (Original) الاطباء فيه جيدون ويساعدونك قدر المستطاع

Very slow!

(Translated by Google) The worst hospital, by God, I started to make a rays. I sat 4 hours. This while I was going from 7 o'clock in the morning, I left while I wanted a number and people walked, and I was the base and the receptionist said your number is what !! Well, where are the numbers distorted on the screen !! Unfortunately, the number on the screen is not standing and walking as they enter people behind each other Few alive Recklessness, manipulation and work, never professional (Original) اسوأ مستشفى والله رحت اسوي اشعة قعدت ٤ ساعات هذا وانا رايحة بدري من الساعة ٧ الصباح استنا وانا ماخدة رقم ويمشو الناس وانا قاعدة وتقولي موظفة الاستقبال رقمك ماجا!! طيب فين الارقام مشوها عالشاشة !! للاسف الرقم عالشاشة واقف مايمشي وهما يدخلو الناس ورا بعض قلة حيا استهتار وتلاعب وشغل مو احترافي ابدا

(Translated by Google) From the day she was caught by the cooperative .. some of the analyzes became exhausting and approval was needed .. and waiting .. and the analysis of vitamin D is difficult, that you settle everything that the doctor says. (Original) من يوم مسكتها التعاونية ..صارت بعض التحاليل متعبه ولازم موافقة .. وانتظار .. وتحليل فيتامين د صعب انك تسويه كل ماتكلم الدكتور يقول مايحقلنا نسويه.. اجل مين اللي يحقله يسويه.. الله المستعان..

(Translated by Google) Medical services for Saudi Airlines Hospital Integrated provides everything an employee needs (Original) الخدمات الطبية للخطوط السعودية مستشفي متكامل يقدم كل ما يحتاجه الموظف

(Translated by Google) Sweet service, but the dentist pulled my name and my rule said Mister cake. It was supposed that after the anesthesia, there was no pain, but I just felt it was not your strength. The butter of the service is sweet (Original) خدمة حلوة بس دكتور الاسنان سحب على اسمي و قاعدي يقولي مستر كعكي🙂💔 و المفروض انو بعد البنج مافي الم بس قاعد احس بس ما كان ديك القوة زبد الخدمة حلوة

(Translated by Google) It has a highly qualified administration, qualified nursing and general medical staff, a 7/24 emergency department and a pharmacy And parking spaces, and private parking for people with special needs and their own road, and green spaces, and cleanliness 24 hours a day and ambulances (Original) يوجد به ادارة ذات كفاءة عالية ، وطاقم تمريض واطباء متخصصين وعاميين اكفاء ، قسم للطوارئ على مدار 7/24 وصيدلية ومواقف للسيارات ، ومواقف خاصة لذوا الاحتياجات الخاصة وطريق خاص بهم ، ومسطحات خضراء ، ونظافة على مدار ال24 ساعة وسيارات اسعاف

(Translated by Google) Crowd (Original) زحمه

(Translated by Google) The radiology department has very poor service (Original) قسم الاشعه فيه خدمه سيئة ججججججججججدا

(Translated by Google) High efficiency and fast services (Original) ذات كفاءه عاليه وخدمات سريعه

(Translated by Google) The nightmare of my life for those who make an appointment with them is bad (Original) كابوس حياتي لمن اخذ موعد عندهم سيئ بمعني الكلمه عادي تموت وانت تنتظر

(Translated by Google) The worst deal and the worst customer service ever (Original) اسوأ تعامل و اسوأ خدمة عملاء على الاطلاق

(Translated by Google) Excellent (Original) ممتاز

(Translated by Google) Dates are very, very, very, very bad doctors (Original) مواعيد بعيدة جدا جدا جدا و دكاترة سيئين للاسف

(Translated by Google) Unfortunately bad (Original) سيئه للاسف

Good

(Translated by Google) Excellent (Original) ممتاز

Good medical services

Why would a saudia employee get an insurance order and acceptance within saudia medical center? Worst experience ever and i will not comeback again willingly Only when i require sick leave because its a company requirement 0/10

Don’t get me started about this place, most of the staff are busy on their phone checking out social media they’re stupid what’s app, and God for bid you interrupt the Filipino nurses while they’re talking in Tagalog loudly with your colleagues it’s like you are in the Fricken Filipino embassy so unprofessional. Do not go into the bathrooms. They’re disgusting smells so bad just do not use their facilities at all. Regarding the doctors, they do have some good doctors and some I cannot believe they called him self doctors I don’t know how. He said advice don’t go there.

I came here to medical check up, the receptionist very nice and helpful… the nurse Ms. Riza and also the doctor really nice and very good to explain.. i came at night not to traffic, five starr hope the service will be maintaining 😍😍

SAUDIA Medical Center is and always have been one of the best medical centers in Saudi Arabia, offering the best healthcare for pilots and their families for years and years, Dr. Dalia Ramadan, Dr. Eihab Elsaid Suliman, Dr. Adnan Qari and Dr. Mohammad Mahdi are among the best doctors in their specialties. Thank you very much for your great services.

I thank Mr. Atiq Al-Balawi from the Visitor Relations Department for the quick and effective support.

I loved the ear and nose clinic yesterday because of the behavior of the employee, Farah Emad. I took her name because someone like her deserves to be evaluated. Dealing with and paying attention to references

I thank the employee, Farah Imad, at the ear and nose clinic for her manner, respect, and politeness. May God make her happy for not being short of my appointment with me.