5/5 Guo V. 10 months ago on Google
To
be
honest,
it
is
so
much
easier
to
hide
behind
the
anonymity
of
the
internet
to
provide
negative
feedback
for
personal
amusement.
However,
it
is
important
to
note
that
such
actions
do
not
contribute
to
any
constructive
solutions.
We
do
not
have
information
regarding
the
age
of
the
customer
who
left
such
review
(especially
when
they
addressed
that
they
got
food
poisoning
from
the
shop),
but
we
believe
it
is
vital
to
consider
the
impact
of
one's
actions
on
others.
Please
consider,
many
local
small
family
businesses,
including
those
might
owned
by
your
family
members
or
your
close
friends
or
someone
that
you
really
care
and
love,
work
diligently
to
serve
their
communities
and
uphold
their
reputation.
Maybe
somedays
you
will
be
one
of
them
to
running
local
business
in
this
area
or
anywhere
else,
then
how
you
feel
if
you
have
received
such
google
review
that
does
not
help
at
all
but
only
destroy
your
reputation.
It
is
our
hope
that
individuals
would
empathize
with
the
challenges
faced
by
small
business
owners
and
consider
the
consequences
of
their
negative
reviews.
In
this
particular
instance
with
“Jpaps”,
we
are
disheartened
to
see
the
negative
review
without
any
direct
contact
or
communication.
We
prioritize
open
dialogue
with
our
customers
and
encourage
them
to
reach
out
to
us
directly
if
they
encounter
any
issues.
Our
team
is
committed
to
promptly
addressing
concerns
and
finding
suitable
resolutions.
However,
without
direct
contact,
it
becomes
challenging
for
us
to
address
specific
issues
and
provide
the
necessary
assistance.
We
would
like
to
extend
an
invitation
to
the
reviewer
to
engage
in
direct
communication
with
our
customer
service
team.
By
doing
so,
we
can
work
together
to
understand
the
concerns
raised
and
explore
potential
solutions.
It
is
our
genuine
intention
to
maintain
a
positive
customer
experience
and
ensure
that
all
matters
are
resolved
to
the
satisfaction
of
our
valued
customers.