1/5 Bonnie 7 months ago on Google • 34 reviews
EDIT:
just
wanted
to
add
that
below
reply
from
the
hotel
is
not
true,
they
did
not
reach
out
to
me
and
I
highly
doubt
any
measures
were
taken
internally.
____
Checked
into
my
hotel
Les
Voiles
du
Grand
Large
in
Lyon
yesterday
and
was
greeted
by
a
receptionist
that
looked
annoyed
to
see
another
guest.
Fine
by
me,
all
I
wanted
was
to
sleep
anyway,
no
need
to
socialize.
During
the
check-in,
he
informed
me
there
was
a
50EUR
deposit
for
the
room,
just
in
case
I
destroyed
it.
I
was
taken
aback,
this
room
was
paid
by
my
company,
so
why
the
added
cost?
I
handed
over
my
card,
but
the
payment
was
declined.
Suddenly,
his
attitude
went
south.
“I
don’t
know
what
to
tell
you,
ask
your
company
or
something.
Figure
it
out.”
I
suggested
giving
him
a
copy
of
my
ID,
that
way
they
would
have
my
personal
information,
in
case
needed.
He
declined.
10
minutes
into
check-in,
I
called
my
manager.
She,
too,
was
taken
aback
by
the
request
for
a
deposit.
She
asked
to
speak
to
the
receptionist
and
was
greeted
with
a
bad
attitude
and
arrogance.
He
requested
she
gave
her
card
information
over
the
phone,
something
that
anyone
should
know
not
to
do
and
is
against
policy
in
most
companies,
so
she
declined.
He
threw
my
phone
on
the
counter
and
told
me
to
explain
to
her
that
without
this
deposit,
I
could
not
stay
here.
Now
20
minutes
into
check-in,
there
was
still
no
sign
of
getting
my
room
keys
any
time
soon.
I
called
the
travel
agency,
Egencia,
and
explained
the
situation.
They
didn’t
understand
the
deposit
either,
but
were
determined
to
come
up
with
a
solution.
We
talked
things
through,
and
she
asked
to
speak
to
the
receptionist.
Again,
a
rude
attitude.
She
suggested
giving
him
an
account
number,
specifically
created
for
this
purpose
to
which
he
nearly
shouted
“but
what
if
she
destroys
the
room
after
today?!
If
you
don’t
have
a
solution
now,
sorry,
but
I’m
busy,
and
I’m
just
gonna
help
other
customers”
and
threw
my
phone
back
on
the
counter.
He
was
unwilling
to
listen
to
her
suggestions
and
told
me
to
explain
to
her
why
they
need
a
deposit
and
that
any
card
would
be
fine.
40
minutes
into
check-in,
I
asked
him
one
last
time
if
he
could
please
try
the
card
number
Egencia
wanted
to
provide.
He
sighed
and
typed
in
the
numbers,
looking
like
he
assumed
it
wouldn’t
work.
It
did.
40
minutes
wasted
for
NO
reason
other
than
a
receptionist’s
bad
mood.
I’m
sorry
to
drag
him
through
the
mud,
but
some
people
should
NOT
work
in
the
service
industry.
#hotelhell
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