I came to Miami for a few days for marathon training. I just needed a place to sleep at night. When I picked the hotel I picked it on price. I didn't realize it was a LGBT hotel till a few days before arriving . I thought I would in for a shock when arriving seeing i was a straight guy.When I arrived I just feel in love with the staff. Very friendly. I got my room a little earlier then check it. So that was a bonus. The room was on the smaller side but it was just me. The room was very clean. Then I went to the pool thinking this will be interesting. But I was wrong. Everyone was there was super friendly. The location was great for what I needed. Very close to the board was. So I could run.i would highly recommend this for anyone. What a amazing experience I had

We booked from looking at photos so wasn’t sure what to expect when we got there! Well to our absolute pleasure everyone was so pleasant and welcoming! Ahmad the front desk supervisor was ah-mazing! Literally from sense of humor, professionalism and demeanor just all around wonderful! Every staff member that we came into contact with was pleasant! The hotel is meticulously clean and inviting! Loved it here! Also, I must say the amenities are awesome! They even have a nice “protection” gift in the room for people that should need it! Just amazing! Will definitely return 🥰

Do not recommend staying here. The rooms are not as nice and are not as clean as photos make them. The food at the restaurant was not good. Chicken tenders seemed old. Also The customer service was beyond sub par. If I needed anything I had to go to the front desk because the phone would just ring and ring. I also have a charge in my credit card for I don't know what and have been trying to get in touch with someone for over a week now and no one answers the phone. There are way better places to stay in Miami than this one.

The room we had was clean and nice, except for the fact that the TV had some problems working. The (refundable) deposit fee was ridiculously high, the refund progress was very slow, and we had to call the hotel to get our money back. We also paid for the resort fee even though we didn’t get to enjoy most of the stuff that was available since we only stayed for a day and were out the whole day. Lastly, it was really upsetting that they charged our card for drinks that me and my panther didn’t buy, and the front desk lady didn't help much.

Stayed at Axel between 11/22-11/25 with my partner. Had an excellent check in experience with the reception staff and they were accommodating when we asked for a chair for the room. The facilities and space lack maintenance but do have an old charm to them. Gym was super small so didn’t use it. Service for breakfast and pool bar was poor. Servers were not organized. There weren’t many options for breakfast. Overall okay experience but for the price would expect more.

Great location in a great historic property. Loved the gay vibes! Will always want to stay in an overtly queer friendly place. The pool was so fun! The staff was all so nice EXCEPT the front desk staff - the folks you expect to be nicest. My assumption is that they've had issues with check in because they immediately seemed annoyed that we were even there. Thankfully everyone else made up for it, but it was certainly an odd way to start the experience. Room and amenities were exactly as advertised.

Excellent location! Close tở literally everything ;Bars, restaurants, shopping & the beach. this is my second stay here and i already knew that I’m gonna have a great stay. Rooms are very clean and spacious. Plus they have the greatest staff! Very friendly and accommodating! Also Especial thanks to Ahmad who welcomed me. I came to the hotel very early and i knew that check in time is at 4pm, i only came to drop off my bags so i can walk around freely without carrying them. But Ahmad checked me ỉn right away after checking if there will be available room at that time. (10am) It has been my tradition to go back to Miami at least once a year and i know this hotel will be my go to place! 💯

Spent my bachelor party here with 12 of our closest friends. Debyn and the entire team was was very accommodating and welcoming. Thank you all so much for making this trip something we’ll never forget. I can guarantee we’ll never stay anywhere else and can’t wait for our return.

This place is amazing and worth every dollar you spent on it. The rooms are spacious and clean. I’m staying 3d time here for the last year and trust me I know what I’m talking about. This time they started giving breakfasts (it’s pretty simple though, but all that you need to start your day). The staff is very friendly and receptive and always here for you to assist. The location is perfect as it’s close to the best restaurants and clubs at South beach.

The owners have worked hard to create a great atmosphere and a lovely experience. Everyone was super-friendly! The rooms, however, need a makeover. The classic art deco building is from the 1940s and upgrades over the years have been limited (or so it appears). While the linens and towels were all very clean, the whole hotel could use a fresh coat of paint. The fixtures in the bathroom are dated and frayed (not quaint and rustic). That said, the staff was quick to address any issue we had (of course, they could not clean the walls/scuffs or paint them). The continental breakfast is essentially just scrambled eggs, mini croissants and bread slices with butter and jam. You could order/pay for extras, but that didn't seem to be a popular option. Parking is super expensive (that's a Miami Beach-wide issue!). A nice touch are the free beach chairs (but $20 extra for the umbrella), and the giant swimming pool (albeit "worn"). The hotel supplies towels for outdoor use. We'll go back, hoping they continue to upgrade the building's infrastructure beyond the lobby and public areas. At the end of the day, it's mostly small things. And frankly, most of the boutique hotels in the area suffer from far worse infrastructure and building issues, with far fewer amenities at higher prices.

Great rate for a hotel in Miami Beach. For anyone that might have missed it, this is a very inclusive hotel for the LGBTQ+ community. My husband and I were still very welcomed and it was a great stay anyways. Rooms are set up like an apartment style but comfortable and roomy anyways, yet maybe alittle dated.

This is actually part 2 of 2 reviews - scroll down for the first week. Just spent another 5 days at Axel Beach - definitely did not get enough of Miami Beach the first trip and rebooked immediately. More shout outs to staff members - Marlon, who had been the friendliest bellman I can remember, is now at the front desk - he will be great there. Danny the bartender who remembered my name and what I drank 2 weeks prior (not sure if that's a good thing or not.....) and to Martin, who engages with everyone as customer service rep. Extraordinary staff overall. Just returned from 3 nights at Axel Beach Hotel. First time there - LOVED this place - it's got loads of places to relax including the pool (very large for South Beach standards), spa, gym and steam room. Super quiet right after Labor Day, but got great service from literally everyone on the staff - shout out to front desk, housekeeping, food service, bartenders, entertainers and security. Fantastic location - convenient to reasonable $$ self parking and a block to the beach. Sunrise was phenomenal. Already making plans to return soon. Thanks to everyone - see you again!

I’m a single just turned 64 years old straight woman in a predominantly gay male hotel and the service given to me was stellar. The all inclusiveness was what I really liked. They have chair lifts in both the pool and hot tub for special needs people. 👏🏽👏🏽👏🏽 I also appreciated the no kids. Lol

This is just a place you want to stay! No matter if you are LGBT+ (as I am) or not you will be welcomed so warmly. The staff is so friendly and nice. Do not hesitate and book this place. It has everything you need and it is in the middle of everything you need around. I have thank especially to lovely Alex, friendly Danny and funny Allen for making my stay awesome. But also the others deserve an aplause for the service they provide.

Absolutely loved the place!!!! The rooms were spacious and really great, the staff (Marlon & Martin I Believe?) were very very helpful and nice to us. The room is just a short walk from the beach and they provide you w beach chairs. One of the highlights for us was definitely the pool, it's big and almost always empty so we had a blast there. The breakfast is simple, but it's free so we're not complaining. Overall 100/100, highly recommended for all visiting South beach.

Had an amazing stay in Axel, really close to Ocean Drive and beach. Facilities in the hotel were great. Clayton was great when checking us in and let us check in a bit earlier. John made sure that we were comfortable by changing our room when the AC in our original broke down and was always ready to assist us with anything. The hotel made the whole trip great overall.

Back at the Axel! Best kept secret in South Beach. Great drinks and staff. The rooms are a little dated but the property is historic so there is only so much that they can do. Shout out to Mario and Patrick at the pool bar. They are great every time. We will be back again soon! Xoxo, Axel!

Had an excelllent time! Would definitely recommend this place. Since arriving Franco was such a breath of fresh air and much help. Told me a bit about the area and the amenities. I ended up extending my stay and Ahmad with the same vibrant attitude helped me with the extension. At night Terrance was always asking me how my night went and if I was in need of anything. Pool area is such a great vibe best pool chairs I’ve ever seen. Try this place out I know I’ll definitely bee back. Rooms smelled clean and refreshed. And the two bars here are a must try! All around, amenities were great, rooms clean, and customer service was EXCELLENT!

I was a guest on July 2/July 4th-2022. I met exceptional staff that works together as a team. Each of them (Julie, Ahmed, Javier, Franco and John) are impressive; they articulate and gave positive energy with clear options for our stay. They were all professional, kind and very courteous. I will be back to stay and I look forward to seeing them all again. Thank you for sharing the staff and please, please give them a “Big Kudos” and tell them to keep up the good work. I pray for safety and protection for them all. Be blessed with peace and blessings Please tell Marvin (guy for parking) we thank him too!

Debyn was a great host! Her communication and customer service is absolutely amazing! I would recommend this hotel to anyone simply because of her, however, the location is beautiful, pool is beautiful and it’s in the heart of South Beach. I would absolutely come here again, and recommend all of my friends. I am unsure how much Debyn gets paid but she needs a raise!!

My two nights here were comfortable and enjoyable. The room was clean and a decent size considering it’s an Art Deco building. John at reception was extremely helpful and friendly. The type of guy you could have a chat with. I loved the gym, compared to other hotels I was impressed. All machines and equipment you need for a decent workout. The pool was nice. I would recommend.

The Axel Beach hotel is an ideally located and extremely comfortable hotel staffed by some of the friendliest people around. Rodrigo was particularly pleasant, taking a genuine interest in us while chatting about South Beach and providing helpful advice. Also, thanks to Brianna for watching over the gift we left at the front desk. The hotel has loads going on, especially in the evenings but I am pleased to say that the rooms feature excellent sound proofing and AC so you don't have to worry about being kept up by the noise or the heat. The pool acts as a social hub and if you're looking to make friends it's easy to strike up a conversation while enjoying a cocktail and drifting around on one of the pool floats. Thank you everyone, we will be sure to return!

Very nice establishment. Was valued as a customer. Brianna was amazing. Very attentive to customers needs. At the bar Mario was an excellent bartender with a great personality. Juan Martin whenever I needed him he was right there being helpful. I recommend this hotel to anyone looking for a comfortable getaway with class.

Loved getting to stay here for a bachelor party. Very fun energy, comfy beds and the staff was so accommodating after our flight was canceled and we needed to stay another night. When we are back, I will definitely stay here again!

Great location, and loved being able to request my car from the valet via text message. Very friendly and welcoming staff. As far as the room itself, everything was fine except that the bathroom door was unable to latch closed, and not only that, it wanted to swing open! I suppose I should be thankful that the toilet was situated right next to the door so we were able to just hold the door closed with our foot while using the toilet. And while we’re talking about the toilet, it could definitely use an upgrade. The style of toilet in our room was similar to what you find in a public restroom. It was my first time flushing a hotel toilet with my foot because if I were to use my hand, my face would be right above the toilet bowl, as this is a tankless toilet so the lever is lower and near the back of the toilet. Would have been a 5 star rating with a couple bathroom upgrades.

We loved our stay at Axel Miami! The hotel is very well located, clean inside & out, and the staff (especially Daniel at the pool bar <3 ) are so friendly and good at their jobs! The reviews about the hotel being “musty” & dated are just silly… This is an older building with lots of charm and classic character. We loved hanging out by the pool - props to the DJ. Go ahead and splurge on the breakfast too, it’s delicious. We’ll be back guys, well done!