5/5 Javier G. 2 years ago on Google
My
wife
and
I
decided
to
book
a
last
minute
trip
to
get
away
for
the
weekend.
With
very
little
planning
and
great
desire
to
have
a
great
time,
we
went
to
Florida.
Upon
arrival,
we
were
greeted
by
the
staff,
the
place
had
a
great
vibe,
there
was
a
scent
that
made
it
feel
like
we
were
ready
for
an
awesome
time.
The
music
was
good,
untill
it
was
just
techno
ALL
the
time.
My
only
feedback
would
be
to
change
it
up
a
little.
After
all,
it
is
South
Beach.
A
little
Spanish
music
can't
hurt.
We
met
Damian
at
check-in.
What
an
awesome
guy!!!
Pleasant,
great
attitude,
offered
an
upgrade,
made
sure
we
felt
great
as
we
were
checking
in.
Right
away
checked
to
see
if
we
can
get
to
our
room.
It
wasn't
ready,
so
he
took
our
bags
while
we
went
for
lunch.
We
didn't
event
get
to
walk
around
the
corner
and
the
room
was
ready;
Impressive.
We
decided
to
go
back
and
finish
checking
in.
We
changed
our
minds
and
decided
upgrade
to
a
balcony
room.
Damian
was
not
even
fazed
with
the
change,
he
was
happy
to
accommodate
our
indecision.
During
our
small
talk,
we
shared
that
our
trip
was
a
last
minute
thing
and
come
to
think
of
it,
my
wife
and
I
will
be
celebrating
our
21st
anniversary
in
a
few
weeks.
Damian
made
our
trip,
a
special
last-minute
moment,
an
even
better
one.
He
was
determined
to
make
sure
we
have
a
memorable
vacation.
He
checked
on
places
for
us
to
visit
and
eat.
The
room
we
changed
our
minds
to
was
not
ready
again,
no
big
deal,
we
are
already
having
a
good
time
just
being
there.
We
took
Damian's
advise
and
went
for
lunch
where
Damian
recommended.
Upon
our
return,
he
made
sure
he
asked
about
our
experience
at
the
restaurant.
It
was
great!
As
we
were
having
that
small
talk,
another
guest
politely
interrupted
our
conversation
to
thank
Damian
for
his
recommendation.
That
says
a
lot
about
Damian's
passion
to
treat
his
guests
in
the
best
way
possible.
Maggy,
the
person
in
charge
of
the
pool
was
always
on
point.
Upon
leaving,
the
manager,
forgive
me
if
i
spell
your
name
incorrectly,
or
got
the
wrong
name,
Kristan,
was
extremely
pleasant
and
good
humor.
We
shared
that
as
we
were
packing
to
check-out,
the
AC
stopped
working.
I
joked
around
that
they
really
wanted
us
out.
He
went
along
with
the
joke
and
made
it
better
when
he
showed
me
a
temp
controller
they
have
at
the
desk.
We
had
such
a
great
time
there,
that
it
didn't
even
bother
us.
One
last
recommendation,
nothing
to
do
with
everyone
we
directly
interacted
with,
please
put
some
effort
on
the
drinks.
We
asked
for
a
pitcher
of
Mojito
while
at
the
cabana,
it
was
just
tasteless
lemon
water
with
sugar.
We
didn't
order
one
more
drink
at
the
hotel
after
that.
Because
of
the
people
we
had
direct
contact
with,
including
the
staff
in
charge
of
housekeeping,
the
bell
boys,
the
young
guys
and
girls
at
the
pool
making
sure
we
have
our
towels,
etc,
all
of
their
personalities,
care
and
professionalism,
I'm
still
giving
Nautilus
5
stars.