This is the worst Kia service department in South Florida. That’s saying a lot because in general Kia service departments in Miami & Broward are sub par, all of which I have visited. Prior to owning a Kia I had a Toyota for 8 years and I never had more than 1 or 2 problems at the service department in all of that time. The same cannot be said here. 1. Don’t bother making an appointment for an oil change. Your appointment time will be ignored because it’s first come first serve, although the website allows appointment making for this service. You will wait 3 hours for an oil change. 2. When your car needs a part, it will never be in stock. They will have to order it. Even if this is a well known defect or problem with Kia cars. Weeks will go by and they won’t call you when it arrives or give you any updates. Then when you call them to check in - you will hear they sold your part to someone else without notice to you and then you have to wait another 2-3 weeks. This happened to me 3 times within an 18 month period. The problems here are endless. The workers are friendly and nice but seemingly incompetent, unorganized and/or lack any care or work ethic. Buying a car is only the first step in ownership. You spend more time with a service department over the life of a car than at the sales side of the dealership. The quality of the service department is most important in my opinion. My next car certainly won’t be a Kia (don’t even get me started on the engine issues!). Run from here…

Took the car in for service at 7am today, Explained to the team advisor that the vehicle keeps throwing check BSD System and at the same time removes ABS/other functions. At 11am I was sent home and told nothing wrong with the vehicle. 12pm drove back as the issue returned and had to sit almost till 3pm for the issue to be fixed. It is very disappointing that you visit the location with an issue and show them pictures and get sent home. Within the hour issue persist and can possibly disable functions on your vehicle which can cause you an accident. They had no issue sending you home because they don't see a problem but within minutes without authorization call you to try to bait you into trading in your vehicle. Last time we visit this establishment for purchase or service. Honesty is key and customer shouldn't be turned away because you don't trust them or believe them. The cars computer should have shown the issue.

Horrible service and they are liars which is no good. Took my car there on Friday and was told my engine has a recall. I dropped it off and like 2 hours later a gentleman named Tomas called me and said it was done. I was first shocked at how fast it was done. I now pick up my vehicle all the lights (check engine) were off and literally on my way driving home like 10 minutes from leaving the dealer, the check engine light (Check active airflow system) came on a long with the oil pressure system. I then turn around and go back to the dealership and this gentleman named Tomas just lied to me. He said they took the whole engine apart and fixed it, which I know was a lie because if they did then the light wouldn't have came back on. I should have known he was lying by the way when he said it was fixed I asked him "So the check engine light (active airflow system is fixed? and so is the engine pressure light problem fixed also?" He looked at me like he didn't know what I'm talking about he proceeded to lie and said yes. He then adds insult to injury by saying that I have to pay for the engine oil pressure that was a customer issue although it wasn't my fault and in the beginning he said they would fix it. Now he's saying it isn't covered in the recall. Then he was saying that if I wanted it fixed I should bring it in on Monday and miss another day of work due to him and his teams lies and incompetence. Definitely going to report these folks to the corporate office, they also were making very unprofessional jokes while I was in the office insulting transgenders and other people. I should have known they were unprofessional by openly just saying what they did thinking it was funny. Which it wasn't. I'm going to call the corporate office and report this whole team and this location for their lies and unprofessional behavior. This was very unacceptable and to charge me for something that you said you fixed but clearly didn't was very misleading. Stay away from these liars and shady businessmen at all costs! Now my car recall issue still isn't fixed and I missed a day of work for nothing.

Good customer service but my sales person was not very informative! A little careless if you ask me.

(Translated by Google) Excellent service and attention in my car purchase from Juan Acevedo in sales and manager Adrián Lorenzo !! 100% recommended (Original) Excelente servicio y atención en mi compra del carro de parte de Juan Acevedo en ventas y el manager Adrián Lorenzo !! 100% recomendado

(Translated by Google) Very good attention and help from Mr. Juan Acevedo and manager Adrián Lorenzo in the purchase of the first car for my son. (Original) Muy buena atención y ayuda del sr Juan Acevedo y del manager Adrián lorenzo en la compra para el primer carro para mi hijo.

(Translated by Google) Juan Carlos Acevedo, in sales assisted me. I'm taking a Honda CR-V. Excellent service and the best agent .. highly recommended! (Original) Juan Carlos Acevedo, en ventas me atendió . me llevo una Honda CR-V . Excelente servicio y el mejor agente .. muy recomendado!

Excellent and fantastic professional service on getting myself my new 2022 Kia Sportage Nightfall Edition in pearl white!!!! I’m beyond grateful and fascinated with how this car drives. Thanks a million Yoandris and Augusto for getting me into an awesome 👏 new ride. I’m totally enjoying all of its amazing features especially my moon roof! Riding in style. 😎

Second time coming to the dealership and it was again a great experience! Juan Acevedo really took the time to really listen to what I was looking for. The customer service was outstanding and finance team was incredible!

I had the greatest experience buying my Kia Sorento and I will be enjoying my car 🙂 .Juan Acevedo our salesman made the experience painfree and enjoyable. Thanks Juan Acevedo and Bjan Motei for your help and patience. Liliana

Drove all the way from Cape Coral because they were the only dealer that had the car I wanted. I couldn't be any happier with my salesman Chris Garcia and Finance Manager Michael. The price was perfect staff perfect and car perfect. I'd give 100 stars if I could. Go see Chris for your Kia drive there it's worth the trip

Dealer

AMAZING EXPERIENCE with Christian and Tony! We traded in our Jeep for our family vehicle 2020 Kia Sorento Sport. Christian is by far the best, authentic, and friendly car salesman that we’ve come across in a while.

Highly recommended, Alberto the seller attended us very fast and offered us a great deal on our purchase. The financier Michael very professional and with great customer service. If you are interested in a car you should definitely go see them. Great costumer service !!! We are very happy whit our new car .

Just purchased a van from Juan Carlos Acevedo and we can not say enough great things about Mr. Acevedo. Extremely helpful and went out of his way to help us out. Also Jimmy Rodríguez helped us out with the financing. Mr. Rodríguez is incredibly knowledgeable and walked us through everything step by step. Both gentlemen treated us with respect and were incredibly gracious with the time spent answering all our questions. Thank you and we will gladly come back again!

This dealership is one of the view dealers that takes customer experience to the next level. Starting with our sales associate Mayra, that went above and beyond to assist us through the whole purchase of our New 2023 Kia K5. She was so diligent, and caring to what we wanted. Sales/finance manager did everything possible to get us approve and leave driving classy. I highly recommend this dealership to anyone with South Florida!

Miami Lakes Auto Mall has hands down the best service. Ricardo (Richard) took amazing care of me and made sure that my car was in perfect condition. Ricardo was flexible with time constraints and answered every question that I had. 100% would recommend to friends and family.

Want to give a big thank you to Luis and everyone for going above and beyond to make this such an excellent experience with some of the best customer service I have ever had. His dedication to making things happen and making sure you leave happy is the reason I keep coming back. Can not express how appreciative I am.

If you need a car this is definitely the place to go, Isfrain got me approved same day NO MATTER my score. I loved how welcoming they were, this did not treat me like just another customer they made she I left happy. Did not get this treatment at Toyota or Autonation they wouldn’t even sell me a car so for sure you have to come see Isfrain I’m 100% they will take care of you.

Great day at Kia. Alberto was great in helping us reach our goal in walking out with a car!! Lance the finance manager was also great and very informative. Highly recommend them!!!

(Translated by Google) Gerard thank you very much for your attention (Original) Gerard muchas gracias por suatencion

Since I arrived into the dealership the staff was very friendly and cooperative with what I was looking for in a vehicle. I had the great pleasure of meeting Luis Vigniero as my salesman who went above and beyond to satisfy me with my dream car SUV Kia Seltos 2021 with affordable payments and color! Made me feel secure about my purchase and answered all my questions. The manager Bijan was also wonderful in accommodating what I desired and made it happen! The process was very fast and effective. Highly recommend Kia potamkin Miami Lakes, and I will definitely be returning to purchase my next vehicle.. thank you!

I just completed my 6th car purchase from Maria lopez (Miami Lakes Automall chrysler ) and she recommended me with Rafael Arias excellent customer service ,I keep going back because it’s the best experience in town. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect extremely professional and responsive.The finance Mike Pelegrín and the Manager Demetrio Rivera thank you both for the great professionalism and friendly service Thank you

If you like to waste your time. Come here. Over 1 hr to find parts for a regular service and after 1 hour they are missing parts. Great organization and quality service. You ask around, and nobody knows about anything here. Typical Miami style.

Had the best experience today at Kia Miami Lakes! I’d had a rough and disappointing day at another Kia dealership and was going to this one feeling hopeless! After a few minutes of talking to Mayra and explaining my disappointment earlier in the day she made me feel welcomed and hopeful! I felt she was honest with me and was going to try her best to help me. I must say I was very pleased with her service and also with Adrian’s service. They both helped me in obtaining a reasonable price that I felt comfortable with. This is the dealership I should have gone to from the beginning!! I really recommend Miami Lakes Kia! Thanks again Mayra and Adrian!

Really good experience from sales to finance department. Alberto in sales was very knowledgeable and low pressure. Irving Gonzalez in finance department went to bat on my out of the box situation and made it happen! He was a pleasure to work with and extremely savvy getting me the best terms. Highly recommended and of course you can't go wrong with any model Kia.

Best service ever!! Sales coordinator Roberto Calero was an angel sent front God! He went above and beyond to ensure we get the vehicle we deserve. When in needed his your person to go to. Thank you Roberto, Lance the Finance Manager and the entire family from Miami Lake Auto Mall. May God bless you all!

The services was absolutely amazing. Thank you Robert for all your help.. your sales skills are great! Sergio Soto from Finance was great, very honest, straight forward and very helpful. John from Maintenance is very nice and helpful. Overall it was a great experience to buy my daughters first car. She will remember it forever and for sure they have a new client for live.

It was an amazing experience with Roberto Callero the sales coordinator. I felt trust with him and secure with my purchase. I recommend making your purchases of cars with an amazing person like him. Also, thank to Mike Pelegreen for the financial management and to all the people of the store. I’m happy with my new K5.

Raphael Kia salesperson and Michael finance manager was phenomenal. They made the whole process easy and smooth. They are incredible people. Thank you for helping me with my purchase. I would recommend anyone that wants to buy a car to come here.

I had to go buy a new car, immediately Christopher Garcia jumped in and helped, making the process fast and easy. The finance manager Mike also helped us a bunch and truly made it one of my easiest transactions when buying a car. Will definitely be going back.

Roberto Callers was the best! To say that we are happy is an understatement! We turned in our lease and bought a ore- owned Sportage. Roberto was very informative and with a genuine, sincere concern to get us our best option. Chris Rodriguez financial manager was excellent. General manager Dmitri make a great team in getting everything you need for your automotive needs. This dealership excels in client excellence, professional, upfront, and as quick as possible. Thank you!!!!

Salesman Christopher Garcia, Sales manager Maximo and Finance Manager Irvin Gonzalez did an excellent job in helping me find the car right for me and worked with me to ensure I got everything I wanted. They were cooperative, friendly and very accommodating. One of the best car buying experiences I’ve ever had !

Want to thank Mike in the financing department, Rafeal and Maria in the sales department. Made buying my new car a smooth process. I was really dreading buy a new car but they all made it such an easy process. Want to especially Mike for working so hard to get me the best interest rate he could and explaining everything every step of the way.

(Translated by Google) Perfect service Walter (Original) Perfecto service Walter

We bought a car yesterday with Amer and we are so truly happy! He made the experience a 10 out of 10!! Really nice person, super understanding, flexible, thoughtful with great knowledge and had so much patience with us. Showing us all the possibilities and we valued his advice. We will return to him for all our car needs. Alex was really nice and helpful too, and found the best way for us to get the car we needed, we are really thankful. Carlos, the person in charge of insurances was incredible nice, explaining every single aspect, and item by item helping us get the best price and conditions. Also great conversation during the waiting times. Honestly buying a car can be a long and tedious situation but everyone there is great and made it easy.

Yesterday my dad and I closed a wonderful business in this dealer. We are really very grateful to the people who help us. If you go to this dealership do not hesitate to ask for Mayra Ruiz, she is the best! She is amazing and makes the process really smooth. Also goes above and beyond for her customers and tries to help as much as possible. Great service!!! In fact the whole team is wonderful, thanks to the Finance Director, Irving Gonzales and the General Manager, Nick Burba! Without your help and professionalism, the experience would not have been so smooth and successful.

We had an amazing experience at Miami lakes Kia. Shawn was the BEST salesman I’ve ever dealt with. He’s polite and very informative. He asked us what we were looking for and went to work. We kept in contact every day with vehicles that he was showing us until we found the right one. Then we went in to do the paperwork. Our finance guy was Mike. Another great person. It took less than 2 hours to do all the paperwork even though they were slammed with customers. Mike got us the best rate and we were on our way. I wanna thank both Shawn and Mike for making our car experience GREAT! If you’re ever in the market for a Kia talk to these gentlemen. You won’t regret it. To the staff at Miami lakes Kia I’d give you 10 stars if I could.

AVOID THIS DEALER!!! 0 Stars would be better. They lure you in with an advertised price, but then they load thousands more in extra fees and non-existent add-ons. The showroom is dirty and outdated, and the personnel, especially managers, are rude and pushy. Don't even try to use the restrooms. Even in a prison camp, they are way cleaner. Coffee, get your own from home, cause theirs is old and cold! It seems like THE CUSTOMERS ARE AN INCONVENIENCE FOR THEIR BUSINESS!!! You have been warned

Luis was incredible and worked with our family extensively in purchasing our dream car. Very professional, kind, and pleasant to work with. Couldn’t have asked for a better experience. Will definitely look to Miami Lakes Kia again in the future when purchasing our next vehicle.

Great dealership! I was in and out very fast. Shawn made the process very smooth and enjoyable, from getting to test drive my new car to getting the paperwork and car for me to take home prepared as fast as possible. The signing process was handled by Mike, who was extremely friendly and nice. He made sure we were comfortable while we waited for paperwork to get printed. He also helped in understanding the monthly payments, the vehicles coverages through the dealership, and the newest features on my new kia soul. Overall great experience.

This is by far the best dealership I've ever been to for many different reasons. Their customer service is the best I've ever received! Tim Li was especially helpful and friendly throughout the entire buying process. I am extremely pleased not only with the communication he gave me over the phone and sending me pictures through text, but also the extremely inviting personality he and all the other reps had! We went on a test drive for over 45 minutes and it was by far the most enjoyable test drive I've ever taken.

Horrible phone customer service. Lady that answered my call was just rude and disrespectful.

(Translated by Google) I really happy with Walter is Nice and helpful but the manager in service part wasn't helpful. I receive a terrible attention there. That is the reason to give 3 stars. Walter is very kind and helped me in everything in the purchase of a car, it hurts that the parts service was very disappointing the attention for something as simple as a light and make you wait in vain and then say that they are not what is in charge Luckily Walter was able to fix it later. Thank you (Original) I really happy with Walter is Nice and helpful but the manager in service part wasn't helpful. I receive a terrible attention there. That is the reason to give 3 stars. Walter es muy amable y me ayudó en todo en la.compra de un carro lastima que el servicio de partes fue muy decepcionante la atención por algo tan sencillo como una luz y hacerte esperar en vano para luego decir que no son ellos lo que se encargan, menos mal Walter pudo solucionarlo después. Mil gracias

Awesome experience they should change the name from Miami Lakes Automall to Miami Lakes Awesome Mall

Ouhaaaaaaaaaaaaa !!!! I never recommend this place . I never see that on my life . You want to buy a car ...for $13 100.00 The dealer charge you final bill $19 635.92 ouhaaaaa The seller explain to me the installed package is not optional is normal $1 397.00 . Dealer fees $3 880.93 ..... Just the fees of this dealership represent $5 277.00 ouhaaaaaaaaaa for one car at $13 100 The plus when I come with appointment the pice of the car is changed . When I see what happens .... I tell him give me back my driver license ,I tell no give me the offer first . I want to call the 911..... I keep my driver license and take the picture of this offer . I send all information too Florida Department of Agriculture and Consumer Services Please be careful about this dealership

I had the pleasure with working with Walter on 1/9/21. From entering the dealer my husband and i explained everything that we were looking for in a suv. He said “i have the perfect car for you” and he showed me the kia sorento 2021. OMG i fell inlove with it automatically. Walter literally was able to provide me with all the requests we were looking for. He was super attentive and showed so much concern for our baby girl who was very impatient during the process. Him and the Sales Mgr Bijan was able to process paper work quickly and efficiently to get out with an amazing deal. Most importantly both were very honest with the process and payment options they had to offer. I would highly recommend family and friends to visit Walter at Kia of Miami Lakes.

(Translated by Google) Extremely slow service, I spent more than 3 hours to make the change of a burned out light bulb. (Original) Extremadamente lento el servicio, pasé más de 3 horas para hacer el cambio de una bombilla fundida.

This is the second car that we purchase with Luis Vigniero from Miami Lakes Kia and will continue to purchase cars with him. Luis is an excellent salesman and with the finance manager Bijan made sure we got the best deal. Hopefully will we see him within the next 2 and 1/2 years

Luis Vigniero from Miami Lakes Kia is an excellent salesman. I Would highly recommend him to anyone who wants to have a good deal on their first car purchase

(Translated by Google) The technical service is a shame, the order of arrival is not respected, the friend of the promoters of the brands is what you get, nobody gives you an answer and the staff treats you badly if you say your disagreement. Good to get you into debt, but a disaster to get a technical service for which you are paying. (Original) El servicio técnico es una pena, no se respeta el orden de llegada, el amiguísimo de los promotores de las marcas es lo que consigues, nadie te da repuesta y el personal te trata mal si dices tu inconformidad. Buenos para hacer endeudarte, pero un desastre para que te den un servicio técnico por el cual estés pagando.👎👎

My experience at Miami Lakes Kia has been, in a word, atrocious. I should have followed my gut and driven farther to a different Kia dealership but I didn't. Since leasing a vehicle here in August, I have had nothing but issues (not with the car itself). I realized I was missing paperwork that I had signed on the day I got my new car and have called and emailed countless times, to which they never reply or call back. I wasn't sure when I needed to bring my car in for service, so I called again today and much to my expectations, never received a call back. This might sound like a stretch but leasing a Kia from this dealership has been one of my biggest regrets. One of the main reasons I'm writing this review is that hopefully someone there sees this and contacts me.

Had an appointment to look at a vehicle. I drive one hour to find out they sold the vehicle the day before. We had several emails back and forth verifying the appointment....they couldn't have responded to let me know the vehicle was sold?? Very unprofessional. Then as I'm leaving they try selling me another car....lol

Great service! We are very happy and totally recommend Yoandrys Garces and Augusto Rosario. They both helped us to get a good deal.

Yoandrys Garces was our salesman. I was able to solidify our deal without even stepping foot in the dealer. All the numbers were arranged over the phone and when I arrived late at night, he was ready with all the paperwork. He was courteous, friendly, and explained everything in detail. I would highly recommend Kia at Miami lakes Automall and would recommend working with Yoandrys! Great customer service

The moment you step into the building you’re assured to receive the fairest and friendliest service you never dreamed you could! The staff in this dealer made the traditionally tedious process of closing a deal easy and extremely satisfying. I can assure you that if you come looking for Mayra Ruiz, Adrian Lorenzo or Irving Gonzalez you will not leave without a compellingly worthwhile deal.

I’m so happy and thankful with my Kia Soul. I highly recommend you go see Walter Parra if you are looking to invest in buying a car. He was very patient and guide me with HONESTY to get what I wanted and needed. Thank you so much Walter!!

Horrible, horrible experience since day one. This dealerships customer service is lacking majorly.It is so difficult to speak to anyone not to mention they do not call you back when you leave a message. I have been calling since Friday and left several messages, fast forward to today Tuesday I still have not heard from one person in the finance dept. I asked to speak with a manager, of course no managers were available. I need to cancel me GAP policy and it needs to be done through email, I do not live close and I am not able to drive down. UPDATE: I had to leave work early and drive an hour since no one called me back. I would look elsewhere for a KIA!!!

Yoandry ,was a great salesman’s highly recommend to ask for him he made the car purchase fast and simple.. BEST part was I didn’t have to be more then two hours seating down.. I am in love with my used car and again thank you

Yoandry Garces helped me finding and purchasing my new 2021 KIA FORTE. He was super patient and friendly throughout the whole process and was always a pleasure to be around. Gracias Yoandry!

Came to buy a car for the “cheap online price” of $14,000, we sat down to discuss tax, fees, etc, and within seconds the cost was up to $21,000! Wasted 4 hours of driving, do not come here.

(Translated by Google) Excellent treatment 100% recommended by the seller Armiro del Hierro (Original) Excelente trato 100% recomendable el vendedor Armiro del Hierro

The people at this dealer will try to help you in whatever they can. Especially thanks to Walter Parra, he is a great guy who tries to help you even after you are out of the dealer and made the process of buying a car much easier. Definitely coming back and if you need a good car salesman Walter is the guy you need to look for.

I’ll recommend this dealership 100% to anyone, they helped my dad to get the deal he needed and very fast. Special shout out to Luis Vargas, who went above our expectations to help us out. One of the bests.

(Translated by Google) My dad and I are very grateful to the seller Armiro, excellent treatment and 100% recommended. (Original) Estamos muy agradecidos mi papá y yo del vendedor Armiro, excelente trato y 100% recomendable.

(Translated by Google) Thank you Armiro del Hierro for helping my mother Asuncion G to buy her Kia Seltos, 100% recommended 👍🏼 (Original) Gracias Armiro del hierro por ayudar a mi mama Asuncion G a comprase su Kia Seltos, 100% recomendado 👍🏼

(Translated by Google) Thank you george parra for all your good charisma and your professionalism, Mr. financier martin I am very happy with my kia forte (Original) grasias george parra por todo tu buen carisma y tu profecionalidad ,al senor financista martin estoy muy contenta con mi kia forte

After walking around in 4 dealers trying to lease a car finally I got a Kia Selto,very happy with the deal .The salesman Yoandrys Garces, very helpful, thanks to him for trying his best. He offered great service I highly recommend

Pricey

Kia parts is the worst place to call for parts and so unprofessional in service. I been calling to order parts and deliver to my shop and I can’t get no one to answer not even the manager.

(Translated by Google) Thanks to Bijan Motiel and Maira Ruiz for an excellent service and attention. I am very happy with my purchase (Original) Gracias a Bijan Motiel y a Maira Ruiz por un excelentisimo servicio y atención. Estoy muy contento con mi compra

(Translated by Google) Thank you very much to Luis E Fernandez for helping my friend Yoan Hernández, for all his professional service and the desire to help us the best of experiences with him. I recommend them! Always grateful! (Original) Muchas Gracias a Luis E Fernandez por ayudar a mi amigo Yoan Hernández , por todo su servicio profesional y los deseos de ayudarnos la mejor de las experiencias con el se los recomiendo ! Agradecida siempre !

Thank you Luis Fernandez for helping us so much on are new Kia always there for us also your general manager for coming to meet us I see that so nice . Thank you again and I will keep recording all my friends and family .

Yesterday, September 19th 2020, I came in to purchase the new Kia K5. My overall experience and expectations were met by the great service of Armiro Del Hierro, sales professional, Jimmy Rodriguez, sales manager and Jesus Francos, Finance Director. I purchased my first car under my name and these three men went beyond to make sure I got the car of my dreams. All three of them were very professional and understanding of what I wanted. I would definitely work with them again and recommend these three professionals. Thank you all very much and thank you Kia. :)