We reserved a room with booking.com when we got there they gave us the keys we went up there and there were already people in our room we also told them that we had a service dog and they said they were pet-friendly the service dogs and when I got home I realized I charge my car $200 when we didn't even stay in the room so and then I called the lady she was very rude said there was dog hair in the bed and hang up on me how could there be dog hair in the bed when we didn't even stay there they gave the room to somebody else. After they gave us the keys we walked up went in and there were two men in the room already. And then they didn't even apologize or refund our money in fact they charge your card more money for having a service animal after they said service animals were welcomed the whole place was a joke the people are rude and they lied and our card never got refunded but I'm in the process of talking to corporate and they have also said that this same lady has had complaints in the past for the same thing

We chose this hotel because it has a heated indoor pool. Upon checking in, I inquired if the pool was heated, and I was told that they believe so. No one complained about it. When we actually went to go swimming I found it locked and upon inquiring, I was told it was closed and needed to be repaired. It possibly may fixed tomorrow. The room was not as expected. It would have been better if the first lady I talked to had told me that the pool was broken so I could have possibly made other plans. Very disappointed. Originally planned on staying 2 nights, but now only 1.

DO NOT STAY AT THE WYNDHAM GARDEN MIDLAND, TX!!!! Not only is this hotel in the worst part of town, a car was actively being broken into when we went to check in. When we went in to cancel our reservation the front desk manager CASEY, refused to give us any confirmation that it had been cancelled. We were charged for a two nights stay even though we never set foot inside a room. I filed a complaint with the corporate office. When they spoke with CASEY, she LIED and said we had stayed there. She basically stole $300 from us. Corporate is not willing to do anything about it. What a dishonest company. Cannot leave a bad enough review for how disgusting this company and they people they hire are. Whatever you do, DO NOT stay at Wyndham Garden and open yourself up to their theft.

Went to stay here with my mom because my sister is staying at another hotel close to this one with her ballet company thingy idk, but It literally took me and my mom 5 hours to drive here. The hotel is small, that’s fine. I was thinking maybe it looked better in the room. Oh my god. No. Just no. The room is so small and the walls are super thin, I can’t talk without worrying someone across the hall would hear me. I can hear people or kids just running around and thumping and sometimes talking. The TV is tiny and there’s a weird VHS type quality on all the channels(also if it matters there’s this gross looking brown stain on one of the curtains.)we originally booked this hotel for 3-4 days and now we’re only staying in it tonight and decided to drive around and find a new one tomorrow. However on the bright side, the workers here are so super sweet and friendly, and just so much fun. That’s why it’s 2 stars. The place actually isn’t so bad.

Check in person was fine, but explained the pool was closed. Decor looks like it was designed during the Jimmy Carter administration. Got to the room, the ice machine on my floor doesn't work. Go down for breakfast the next morning (1.5 hours after breakfast hours start) there is nothing out. No coffee....nothing. When i ask about it. I am told "they are running late". Late? Breakfast is half over. So don't count on breakfast. Basically it's an old worn out badly maintained property and had little, if any, staff to operate it. I would avoid it if possible.

Booking was easy and affordable. Cleanliness was good. However, when an incident occurred where another guest had mistaken my room for theirs, the overnight front desk tried opening our room in the middle of the night. We told her we don’t know that man and that this is our room, and then she left. However, the next morning we went down for breakfast and the hotel manager and front desk supervisor was trying to gather details on what happened. The front desk supervisor, Casey, was extremely rude and unprofessional. She refused to believe our narrative and not once mentioned trying to talk to the man that was trying to get in our hotel room. Stated that my guest that I checked in with didn’t do proper check in procedure as an additional guest. Which is understandable and we were willing to do a proper guest check in procedure, however, we were not once informed that my additional guest had to check in as well. Not once did she apologize that their staff incorrectly checked us in or tried to offer better ways that they could improve for the future. Casey was extremely unprofessional and for that reason, will never stay there again.

Zero hot water. Front desk was pretty rude and having side conversation as they were supposed to be checking me in. Security doors to get into the building weren’t working so anybody was able to come in our out of all areas. To top it off It’s been almost 2 weeks and my 2 $50 deposits haven’t returned to my bank account and I doubt they ever will. I didn’t have any incidentals charged to my room, I called and asked. So why am I not getting my money back? I even checked out of my room a day early because I couldn’t stand staying any longer. Definitely listen to the reviews before staying here!

I honestly felt so insanely uncomfortable as soon as I walked into the elevator. The hallways look like scene from a horror movie and the rokms are small and horribly lit. I chose to drive another 8 hours home rather than stay there. The entire hotel looks like they have fixed enough things to make it look "presentable" but in all actuality everything is falling apart in some way. Pick somewhere else to stay! The pictures are not accurate don't be fooled.

Worst place ever!!!! Don't stay here.. While checking in a man was trying to open the door to my vehicle several times, pool was nothing nice, rooms were horrible very little no space at all. Very overpriced for this hotel. For breakfast around 8 there was literally nothing but gravy literally... Please don't bring your family here overall everything was an aweful experience.

Elevator doesn’t work, doors upstairs to the hallways don’t open with a key. Had to walk all over the place to figure it out. Front desk lady didn’t explain beforehand. She seemed to get a laugh out of it when customers finally came back around to her for directions on how to reach the rooms. All door handles had built up stickiness over time. Frankly, I do NOT recommend anyone stay here. You read it here first, YOU DESERVE BETTER THAN THIS. LOOK ELSEWHERE. Overall, this hotel is Nasty/Inconvenient/Unprofessional.

I can't say enough good things about this hotel! Beds were super comfortable. Everything was stocked and ready for us when we got there, and the hotel staff were amazingly kind. Breakfast was awesome and they made sure to keep an eye out when everything was getting low and would replace it right away.

Adequate for the price. But definitely needs an update. Also would’ve been better if basic things had been working, such as the elevators, ice machines, door key, tv in the room was out for 2days they said it was the cable provider. But still. We only slept there while in town, so in that matter the bed was comfortable & the A/C worked and the room was cold. So the most important things to us.

Everything was fine as far as comfort goes for the price it matches its point but there are pegs sticking out on the sides of some of the beds, babies or your calves will pay a price. I posted a photo. The hot water ran out at around midnight shortly after we arrived , which I shouldnt be too surprised on a sat night midnight im sure the hot water was already working hard at that time. Its a great place to stay , but not at the top of my list.

Upon walking in, a quick glance at the lovely lobby, bar, and pool make you feel it's worth of the $110 you're paying. Should be $60. After walking down the hall way to your room it's like walking into a whole other building as if only the front was remodeled and this was previously a red roof or something. Walking into the room confirmed it was more motel 6 than anything. Everything is old, outdated, dirty, and dusty. I used countless disinfectant wipes and spray. Only thing clean was the bed but there were some small stains that bleach couldn't get out I suppose. As we walked to the pool... I noticed there were no bubbles when approaching. The water looked cold and still. The bottom of the pool was visibly rusty. I stuck a toe in and ofcourse it was cold. Walking to the bar I noticed the lobby wasn't as lovely as before 😄😄😄 after I took a deeper looked. It was the decor that tricked me visually. But other than the above and to include the air conditioner not working, 2 dead bugs in the room, & bathroom door not opening completely... the two ladies at the front was nice. Hopefully this review provide the feedback needed to implement the necessary changes. This hotel does have the potential to be great. 🤔 Should I flip hotels too?

The room was clean and bed was comfortable. I didn't like that I had to run the water for almost 15 minutes in the morning to get hot water going. I spoke to the front desk when I was checking out. I voiced how I was disappointed with the water wasted to get to hot water. The lady just kind of brushed it off like it wasn't a big deal. Night girl was awesome, day lady, not so much.

Hey guys! Chris again doing a review on the Wyndham Hotel. Just for backstory sake I have to say I've stayed here, involuntarily, 3-4 times before and I'm just not a fan. It ALWAYS smells like marijuana, ALL the time.. especially on the elevators. Huge turn off for me. They allow dogs, which is fine, but shouldn't be if your dog has separation anxiety, like two different dogs did during my last stay (a few days ago). There's never enough hot water, the breakfast consists of the same as every other hotel with freeze dried/or fake eggs and meats..they used to have this girl that worked the kitchen that was pretty hot so I'd power through but I didn't see her this time.. I also hate the bathroom setup and the shampoo they have..it smells so freakin weird and dries your hair out.. Final conclusion - wouldn't stay or recommend..

Checked in at 4:30pm on the way to a family funeral the next day. Great sweet staff was super nice. And checked us in without issues. Advised that the elevator was broken and to use a side entrance further down the building. Room size is great, but they still have a small TV with analog cable in 2023, really? The bed is super hard, it feels like an old bed spring mattress with 0 give. We both woke up in pain and sore in our hips and shoulders. Was not restful.

This place is nasty, it looks like it once was a great hotel but is run down, uncared for, they left two giant bins of trash in the hall way in front of my room, the bath room behind the door was left nasty and unswept/mopped for ages, they haven’t vacuumed the floors for sure. It looks like they put fresh paint on the walls but forgot to clean the rooms, they don’t even change burnt out light bulbs, and forget about getting a hot shower, you get cold to Luke warm. If you need an extremely cheap place to stay it’s about as cheap as you’ll find but I’m positive you can get cleaner for the same price. So update after three days stick at the hotel the trash bins are still in front of my door I’m Glad I finally get to check out. If I hadn’t prepaid I would have left the first night.

Great service. Employees very friendly and helpful. Complimentary breakfast. Very clean. Rooms are very spacious. Does have a microwave and little refrigerator. AC and heater work awesome. Very convenient place. But the beds aren't pleasant. Pretty firm beds. But overall very pleasant place to rest and relax.

I have to stay at this hotel however, yesterday July 26th I went to book a room (with out a reservation). When I arrived there was a line of 10 guest or more waiting to be checked in. The clerk was very effective at getting people in other then having to wait on the system, from what I over heard being told to other guest. I believe it was a new system or the Internet was slow. She then encountered two guest, a man and woman, who had problems with their reservation and some one not being there to check in a room and they wanted the keys. Amongst other things. The guest was arguing with the clerk making threats and saying they were not one to be messed with. When the clerk told them politely that if they kept being rude she will refuse them service. After the clerk checked them in they still proceeded to yell across the lobby at the clerk. By this time the clerk was frustrated. I do think she was as respectful as anyone could of been during that situation. Unfortunately, I still had a number of people in front of me that were having issues checking in. Something about needing credit card authorization forms. I was really tired so I went and stay at another hotel. I just woke up thinking about yesterday and wanted to make sure that clerk got a good review. Especially since those guest were threatening to get her fired amongst other things. I do not know this young lady and I hope to encounter her when I do decide to stay at the hotel in the future. God bless.

4/19/2023 Super sub par. We booked a week out and when we arrived we were told they didn’t have the room we booked available. The Room itself and the bathrooms are small and dingy. TVs are from 2011 and small. One side lamp didn’t even have a plug within reach I had to run a 8ft cord to plug it in. Breakfast was very mediocre and the juice dispenser only produced water. The “toast” they had was more like a crouton. Bagels were rock hard. The employee clock out book is directly in the way of guests checking in so if there’s a line and you are waiting to check in and it’s shift change you’ll wait longer. The employees are rude about it and don’t care if there is 8 people waiting to check in.

Be very careful at this place, they are in the middle of 2 different lawsuits. The main lawsuit includes, the death of a guest. It is not a safe place, especially for women. The owners son, the maintenance man, attempts to sleep with the guests and employees wives. He was caught laundering some money, then fired half of the staff, to cover his dealings. If you care about your families safety, DO NOT STAY HERE.

I’ve been to this place twice the first time they did not give me my deposits back the second time they kick an extra night out off my checking account refuse to give the money back. I’ve called up there several times I get hung up on, and now being said, I want my money back that they had no rush take out they’re gonna file harassment charges on me. Isn’t that something when you call corporate they don’t do anything about it I filed a report I’ve done everything they’ve asked me to do and still can I get my money back they were thieves. They do not deserve even one star but it says that I have to put one in order just to put this down. They don’t deserve any stars that people need to be shut down, so does the corporate office I’m filing a lawsuit against his company

Hotel was very clean! King size beds were amazingly comfortable. Heated pool was amazing for the type of weather we had that day. Close by to alot of things to do.

Nice hotel, extremely rude and unhelpful staff . I was advised Front desk Jackie wasn’t fully trained for her overnight shift and manager Casey was no help at all. I had stayed in touch calling the facility multiple times. When I showed up I was denied service till 7 am and was still charged for the date they swore I canceled.( even after multiple calls through the night) I was told I wasn’t able to check in and was suggested to wait in my car over night. Manager was unhelpful as well. I was denied a refund and was treated as if I lied to get my money back.

The customer service by Casey and Laura was outstanding! The water main break in Odessa flooded all Midland hotels. But Casey and Laura kept in contact with me until a cancellation occurred as I landed in Midland at 2200. I was stressed and to enter the lobby and see a smiling face was relieving. Very nice facility with a bar, pool and hot breakfast available. The GM Melinda followed up in the morning to make sure my stay was pleasant. The ladies were also very knowledgeable about the local food and bar establishments. You won’t be disappointed with staying at the Wyndham Garden Midland facility.

This was a great place to stay, good location and great value. My room had everything new and remodeled and big comfortable bed and pillows, the room is super quiet and private! Cool Pool and Full-Service Bar is nice, but what's really nice is the 2nd-floor event floor, they did a great job with it. There are bars, fuel stations and food close by as well. Overall place exceeded expectations and for a great price! Staff is excellent as well, give them a shot, you'll dig it 🇺🇸

Worst hotel experience ever. Wedding party blocked rooms for guest to reserve, they gave away reserved rooms. So some family members had to go find another hotel to stay at. Didn’t include the wedding discount price. Gave us wrong rooms. Told me they would charge me a certain price & was charged $100 over. Manager said she would give me a call back after it was resolved. Called multiple times & kept getting told she wasn’t “available”. Front desk seemed annoyed when we would go up there to fix our problems. Was a complete mess.