1/5 Hany D. 1 year ago on Google
So
frustrated
at
what
happened
with
their
quality
and
service
lately
.
Nando's
heart
land
location
was
always
our
restaurant
for
BBQ
chicken
and
was
usually
recommended
for
friends
and
family
.
Last
order
picked
up
on
Thursday
was
such
a
big
frustration
whether
in
quality
(
was
very
dry
not
spiced
at
all
and
even
looked
as
if
the
meat
was
not
fresh
)
and
not
remotely
BBQed
.
Called
to
inform
them,
as
a
loyal
customer
that
cares
about
choosing
them
again
.
Requested
to
speak
to
the
manager,
and
the
person
that
answered
said
not
available
and
she
is
the
supervisor
.
explained
our
issues
,
and
she
confirmed
that
it
is
for
sure
BBQ
as
usual
.
I
asked
her
to
get
their
delivery
to
pick
it
up
and
see
for
themselves
,
and
that
i
am
not
asking
for
a
compensation
.
She
said
she
will
check
with
the
chef
,
put
me
on
hold
for
maybe
10
minutes
and
came
back
saying
that
she
apologizes
that
their
BBQ
is
not
working
!!!!!
and
she
will
give
us
a
voucher
for
1
order
out
of
the
2
we
ordered.
I
explained
to
her
that
i
did
not
request
a
refund
or
a
voucher
,
but
as
you
did
not
fulfill
the
order
i
requested
and
did
not
tell
us
from
the
beginning
that
it
will
be
baked
!!
not
BBQed
then
they
should
replace
the
2
orders
.
She
put
me
on
hold
again
and
came
back
saying
ok
will
do
that
.
Now
I
wouldn't
recommend
Nando's
to
anybody
else
as
they
failed
to
keep
their
quality
and
service
.
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