3/5 Zoe Z. 5 months ago on Google
Overall
a
good
weekend
was
spent
at
Mercure
Gold
Coast
Resort.
Our
booking
included
buffet
breakfast
and
entry
tickets
to
Currumbin
Wildlife
Sanctuary,
which
made
the
stay
very
cost
effective
and
purposeful
for
everyone.
Rooms
were
quite
basic
and
rather
dated.
The
staff
were
lovely
and
helpful-
shout
out
to
Fran,
the
receptionist
for
delivering
our
luggage
to
our
room
and
holding
fort
while
the
hotel
seemed
understaffed.
We
did
feel
that
there
were
management
issues
within
the
hotel,
as
our
check-in
time
was
delayed
by
at
least
2
hours.
Our
friends
checked-in
to
their
room
at
2pm
successfully
and
were
informed
our
room
will
take
another
20min
to
clean.
We
arrived
at
3pm,
and
yet
were
informed
the
room
was
still
not
ready
yetā¦
We
had
to
then
switch
up
our
plan
and
check-in
at
a
later
time.
I
received
a
miss
call
from
the
hotel
at
around
3:55pm-
when
we
were
already
onto
our
next
agenda.
Rather
inconveniencing
and
unacceptable.
If
the
rules
were
that
check
in
is
at
2pm,
I
would
expect
the
room
to
be
READY
for
check
in
AT
2pmā¦
not
3:55pm.
āBeing
booked
out
over
the
passed
2
daysā
is
also
not
an
acceptable
excuse.
Unfortunately
we
wonāt
be
returning
to
this
hotel.
It
wasnāt
completely
disappointing,
but
just
not
good
enough
for
a
second
visit.