1/5 Alexa D. 2 years ago on Google • 2 reviews
I
wish
I
would
have
had
an
opportunity
to
try
this
workout
but
I
decided
to
cancel
my
first
workout
after
a
call
from
the
Orangetheory
team
that
felt
like
a
scam.
I
feel
sorry
for
the
staff
members
that
need
to
make
these
calls
and
bear
the
frustration
from
would-be
customers,
especially
those
of
us
who
have
heard
nothing
but
fantastic
things
about
the
workout.
I
signed
up
for
a
class
on
4/6
via
the
Orangetheory
website.
After
choosing
the
studio
I
wanted
to
visit,
I
purchased
my
first
class.
The
website
offers
a
$20
first
class,
which
is
what
I
was
charged
at
checkout.
Between
yesterday
and
today,
I
received
4
calls
from
the
studio
that
I
wasn't
able
to
take
because
of
work
calls.
When
I
finally
picked
up
tonight
at
6:30pm,
I
was
asked
a
series
of
questions
about
how
I
heard
about
them,
where
I
lived
(???),
what
my
fitness
level
was,
etc.
When
I
thought
we
were
wrapping
up
the
call,
I
was
told
that
due
to
an
"error"
on
their
website,
I
wasn't
eligible
for
a
$20
class
because
the
Astor
Place
location
doesn't
participate
in
it
and
that
the
actual
cost
of
the
class
was
$34.
Did
I
want
to
pay
more?
After
I
pointed
out
that
I
shouldn't
have
to
pay
for
a
poor
set
up
and
not
enough
enforcement
on
their
website,
I
was
told
that
I
also
wasn't
eligible
for
the
$20
special
because
I
live
in
Brooklyn
and
not
in
Manhattan.
I
reiterated
how
crazy
this
sounded
to
me
and
was
asked
again
if
I
wanted
them
to
refund
the
$20
class
and
then
for
me
to
purchase
another
class
at
full
price.
I
decided
to
cancel
out
of
principle.
I've
never
experienced
a
customer
service
interaction
like
this
and
am
appalled
that
Orangetheory
continues
to
allow
their
website
to
be
this
misleading
and
thinks
that
making
these
calls
will
result
in
a
good
outcome
for
new
customers.
4 people found this review helpful 👍
