If you travel, hands down their Black Card level, which allows use of all the Planet Fitness properties is worth it. This location is conveniently located very close to the train station so if you’re staying in the area it’s a great choice. Saw some comments on the lack of cleanliness, but come on, it’s a gym where you workout and sweat. I thought it was clean so no complaints there. It’s two floors and wasn’t very crowded. One item to note, for the free weights they only went to 65lbs. Not a big deal for many but something to be aware of. Solid choice for a workout.

A few people go to the gym to read they used the machine to sit down to read a book! And they expected other people to be quiet just because they were reading their book, and they couldn't concentrate ,just because others were making a lot of noise with the machine or using theirs phone! It's unfair you don't come to the gym to read a book and expect others not to make any noise..we are free to feel comfortable to come to the gym without feeling any pressure , I already had an issue with a woman at the gym for this same kind of situation, and I think the manager should do something about this kind of situation . This happens on planet fitness on 55th St 10th Ave. This lady has told a few people to be quiet, and some people are already getting tired of her, and no one has done anything she's very rude ! Please, any help!!

This planet fitness has 4 elevators and they are not available for the gym users to use. I have bad knees that make it hard to go up and down so many stairs. I think it’s a disservice to have the accessibility symbol for this gym but I am not allowed to use the elevator. This location has one that you can use to come to the main floor of the gym but not for the rest of the gym floors. This location is not accessible. And remember that not all disabilities can be seen. I ask to take the elevator and the young man at the front desk pointed to the stairs as he continued to say it’s only hotel patrons , like what the heck? Let’s talk about the machines. I had to try out like 4-5 machines before i found one that remotely works, mind you there is hardly any signal for the television like the cable bill was not paid ?

THIS PLANET FITNESS IS NICE, LOCATED IN MIDTOWN MANHATTAN, FOOD EATERIES AROUND ARE MCDONALD'S ON 8TH AVE 34TH, DOLLAR PIZZA SHOP ON CORNER OF 35TH ST COUPLE THINGS TO CHOOSE FROM, ESPECIALLY IF YOU ARE JUST PERUSING THE AREA, COUPLE BLOCKS AWAY FROM MADISON SQUARE GARDEN, 1 BLOCK AWAY FROM MACY'S, GREAT AREA OVER ALL... THE A.C.E,3,2,1 ON 9TH AVE, D,F,M,Q,R,N, ON 6TH AVE 34TH STREET, NOW THE GYM IT SELF BIG , 2 FLOORS NOT CROWDED, ELEVATOR IF NEEDED STAFF WAS VERY NICE ,ESSIE AN ABOOTA ,SORRY YOUNG MAN IF I MESSED UP THE SPELLING TO YOUR NAME, THE BATHROOM WAS DECENT , LOCKER ROOM O.K..., PEOPLE O.K .. AMBIANCE WAS LACKING VERY MUCH,... GREAT EXERCISE EQUIPMENT AND I THINK THEY ARE OPEN 24/7 DONT QUOTE ME ON THAT BUT I THINK THEY ARE... OVERALL NICE GYM

I feel it's kind of dirty. the men's locker room definitely needs more benches the lockers could be renewed they look terrible. very small shower area staring right into the men's toilet stalls. The gym floor was dirty with debris/paper was all over the place. Saw some dust bunny's rolling on the floor between some machines.Didn't see any employees cleaning for COVID like they advertise.However, there were paper towels and spray cleaner to use after you use equipment, but no one was doing it.

This is one of the poorer planet fitness I’ve been to. The water fountains don’t or barely work, cleanliness is less than optimal, and the machines are really crowded together even for New York if you have a chance go to the one on 27th and seventh. It’s not very far and it’s better. The good thing about this is the location, right next to Penn station and Herald Square.

I was coming here every day during 2022 but around august I stopped coming because I was assaulted in the locker room on two separate occasions by different mentally unstable homeless women. I reported it to staff but they couldn’t do anything because she wasn’t clothed. Since they were all guys they couldn’t enter the locker room. They didn’t call the police either. I joined blink and have zero problems there. However, I recently started working nights and this location is one of the few 24hr locations in the area, so I sometimes have to come here. Again, the homeless problem is even worse than before. I needed a tall locker to store my jacket and bag while I worked out but none were available… It’s 1am and I counted nearly 60 locks on the lockers, there were no more than 10 people in the gym. There is also a homeless person sleeping on one of the bikes upstairs. He got upset when I started using the bike near him and told me to be quiet. Staff walked by and just ignored him. Honestly I don’t feel safe working out here. Everyone should be able to workout and get healthy, but this is just too much…why aren’t rules enforced at this location?

Great gym, easy commute. Certain equipments need an upgrade. The rods are missing.... Large room for runners .. need more dumbbells... Above 70 pounds..

Nice to be able to work out while out of town. But after purchasing a lock, and using the locker at the Manhatten location, I worked out for a couple of hours. When retiring back to the locker, someone removed the lock and took all of my cash. Beware!

I'm going for cardio so gym wise it works for me but my main issue is most the big lockers were clipped and not fixed so you can't put a lock on them which Is an inconvenience because I go early in the morning and then go to work and need the space . The 2nd thing is the showers are disgusting. There was homeless guy brushing his teeth over the shower and spitting in the shower . I guess he was trying to be thoughtful and brush at the sink but it was just nasty and its obvious a few homeless people have memberships just for the shower purposes which makes it feel more like a shelter then a gym . So I never plan on using the shower and PLEASE FIX THEM BIG LOCKERS besides that the staff seems cool and I just go there run the treadmill for an hr and leave.

I joined this gym 09/27, the next day I cancelled my agreement, once I didn't find anything that it was offered on the website (not even the initial session with the trainer which I received a confirmation email, because they didn't have trainer). According to my contract (and the staff who I cancelled my contract), if I cancelled the contract within 3 days from the date that I did, " all money paid pursuant to such contract shall be refunded within fifteen business day of receipt of such notice of cancelation ". It's been more than one month, and I still didn't get my money back. I already sent 4 emails called twice, and didn't even received an answer from the gym. Would like to know when I ll get my money back

Since I love Midtown I am going to that gym. But for the price of black card which is bit more then $20 you can visit any branch in New York City. Here you have everything you need for a normal workout. The crew really cares about cleanliness. It's pretty clean, big variety of machines, and friendly crew.

I will admit, after reading some of the reviews about this place I was a little hesitant to pop in, but I'm glad I did. I was here one Sunday morning at about 11AM and it was pin drop quiet and squeaky clean. Machines appeared to be in good shape, and the locker room / showers were in nice condition with employees actively cleaning them out. Obviously a Sunday morning is way less busy than a weeknight, but I was pretty happy with my experience here.

I like that it’s open 24hrs. Lots of machines. However, I was traveling out of town. My hometown fitness center has their employees consistently cleaning the machines. I visited this Plant Fitness 3 times during my stay, I Never saw them cleaning any machines. I know we are supposed to clean them ourselves, and I do, but with Covid around these days, it wouldn’t hurt for the employees to stay off there phones behind the desk, or hiding in the bathroom using there phones and help prevent Corona Virus. I’m also a little concerned that they spray we used for cleaning was just water and not cleaner? Thanks for listening.

A complete, and completely unnecessary, nightmare. Choose any other gym in the city. Literally anywhere else. Zero Stars. I was a member of this gym a few years ago when we live in NYC. When we moved back to Europe, I cancelled the account. For months after, they continued to charge and every month I would call and go through the same process. Finally, when covid started, they confirmed that the account was closed... only to reactivate it without authorization when they reopened the club!!! Dozens of calls and requests to support and this problem is ongoing! Arlette doesn't respond to emails, and poor Jose isn't the one who can handle this (though he has done his very best to be helpful, and continues to ask her to fix this.) Our only choice at this point is to report the team and location for fraud and escalate to small claims court - an unimaginable nuisance all because of incompetent management.

Do not use this Gym! Customer contact is appalling. I mistakenly purchased a day pass for the W35th street gym in NYC and when I enquired about a refund I was told I had to wait for the manager to be in. I subsequently visited the site 4 more times and the manager was never present and nobody would contact them on my behalf. I took a card with the managers email address and made my own contact. After sending 5 emails with no response, I reached out to the company on social media. I was sent a form to make a complaint which subsequently directed me to contact the gym directly. I informed the social media team (the only people who would actually engage with me) and they said they would reach out to the gym themselves. After another 3 weeks of repeated contact from myself the social media team have now also washed their hands of the issue and told me that I will have to visit the gym. I have informed them on multiple occasions that I actually live in the UK and so cannot visit the gym directly. This falls on deaf ears and I am told there is no other option. This feels very much like theft to me when I paid for soemething which I did not use and am unable to get a refund. Once again, large corporations showing a total lack of understanding and empathy, passing the buck and then just adopting the silent approach. What a shocking example of how to run a business and customer service. If you use this product you may find all is well until you have a problem at which point you will be left out in the cold. Use at your peril! UPDATE I am unable to respond to the response to my review so leaving a reply here. Clearly the owner did not bother to read my feedback as their response to reach out to them to try and resolve the issue is a further regurgitation of the same ineffective advice previously given by automated systems, in gym staff and the complaints procedure. Please feel free to contact me directly to demonstrate any willingness to actually address the issue; I suspect I shall be waiting a long time. As I have stated previously, I have given this company many chances to make amends and I have done all of the legwork throughout this issue only to be offered generic responses and a total lack of customer service.

Like other Planet Fitness clubs, this club is kept to the same high standards in terms of cleanliness and professional staff. The one exception, is this club is convenient to where I work like by 10 minutes. So I will continue using this club for future workouts.

the lady locker room have homeless people in it … the front desk allow them to enter the gym … I wouldn’t recommend coming here . This is the only planet fitness that I seen allow homeless to stay in the locker room shower etc .. I have no reason to lie there’s cameras to show the homeless entering and the front desk allowing them to enter the gym they do not care .. there getting paid minimum wage so of course they wouldn’t care . THE FRONT DESK WOULDN”T ALLOW REGULAR PEOPLE TO ENTER WITHOUT A MEMBERSHIP BUT THEY WILL ALLOW A HOMELESS PERSON IN .

After leaving Diamond kuts barbershop and recieving a shape up from my barber Joey Awesome. I went to this planet fitness since a few blocks away. It's all good, basic overall gym equipment to get in your regular routine. Clean and staff has always been friendly, when I'm in the area I definitely stop in.

The Staff is rude and have no respect, and its not worth 40 dollars a month, Specifically GIOVANNI !! he was rude and i am personal canceling my membership because of him!! I know no one like working but its your job , so try and be respectful . I was already going to cancel my membership but he made everything so much harder for me that I am definitely canceling my membership now . id rather pay more at a gym that employees Better people.

Hands-down the number one Perk of a planet fitness membership is definitely the fact that they are open 24 hours followed by the tanning beds and the red light therapy besides that the gym is nothing special

First time going to this PF location in the city right in the heart of Hells kitchen. As soon as i walked in i noticed how organized the gym was and cleanly as well plus Staff were focused and very friendly. Definitely if your in the city and need a good workout come to this PF its got what ya need to get your sweat on.

Not sure why there are so many negative reviews. It's like any other planet fitness. Clean. Friendly staff. You get what you pay for and even more. It's not Equinox so can't expect the same amenities but it's a decent place for a good workout while saving a few bucks in NYC. All I wanted was a good workout in a less crowded, safe place and this place addressed the needs. Also the gym is not so crowded and there were many machines available which was nice. Bought a membership and it feels good! P:S-11/27 - I want to give a shoutout to Candy for keeping the place very clean. Walked into a very clean bathroom to see Candy cleaning it and she said well someone has to clean it and she prefers the place clean. Thanks Candy for the amazing work!

For a Bostonian like me, this gym feels like a microcosm of filthy-but-friendly Midtown Manhattan, the "real deal" that any authenticity-seeking tourist would pay for. It's given me the opportunity to make the friendly acquaintance of New Yorkers of every race and income-bracket in Planets Fitness' unique atmosphere of inclusive egalitarianism. Of course there have been cons, like the occasional deranged homeless person who makes a mess and shouts until ushered out, a sewage-pipe break that makes a smell for 2 weeks until management fixes it, a toilet clog which shuts down the stalls for a week, lack of toilet paper or soap in the mens' restroom every so often, trash sometimes on the shower floors, or broken equipment which remains out-of-order indefinitely, but the community-feel makes it all worth the money. If you value human connection at your gym (which, after all, is the best workout motivation) and can handle a gym which is far from pristine then consider giving this gym a try. I see 1 and 2 star reviews saying how it is ill-kempt, but it's hardly intolerable and I think the social atmosphere makes it more than worthwhile. Also, for such a low price ($10/month for yearly subscribers like me) one can hardly complain.

Update: The massage chair is lousy. The staff gave me a coin for it and it only last 5 or 10 minutes? This place is definitely a joke. Again, there is nothing that can be compared with the one in North Bergen. I have to change my rating from two-stars to one. Original: I got Planet Fitness Black Card from North Bergen, NJ and stopped by this gym in the city today. I would say there is no comparison. The North Bergen site is definitely better. I may not come back here again.

Very solid gym in a very convenient location. Each staff I have encountered is friendly and very open to assisting with any questions. Cleanliness can be improved, but ultimately I would not consider this place to be disgusting... it is a gym after all. I thoroughly appreciate that this branch is truly 24/7 as I sometimes work odd hours and this prevents me from creating any excuse about not being able to go in for quick work out.

Cardio equipment is on the upper level and is always so hot!! Very uncomfortable to work out in. Downstairs with the weight machines is cool and comfortable, cardio equipment is NOT. The membership is cheap and it shows unfortunately.

Today, July 27 - 2022 a guy from the stuff treat my self like a S#*t. Really racist. Located at Manhattan 215w 35 st. He is a black man and when I got to the counter he was really derogatory. Then I was seated in the living room and he just saw me like he wanted to fight with me. I think they doesn't deserve to be there, the gym needs people who are kind with customers. He's about 25 five years old and 5.8" tall. Please take care about who you contract.

It is a gym in a very awkward space, 3 level space with plenty of cardio or weight machines, free weights and even the yellow 30 min circuit. I lost my wallet here! The staff was able to console me and led me to the honest young man who turned it in to them. I appreciate this gym very much and will forever be grateful. LOOK AT GOD

I wish I could give this gym minus 5 stars. I have never seen a gym so ill equipped in my entire life. Little to no equipment. Two floors of absolute junk. The decor is like the shining. I just tried it because I just gym. It’s a absolute no for me.

The place well organized &very clean.. The atmosphere is warm ; staff is friendly also the members moving with caution making every visit a true pleasure i am very satisfied.Thanks

PF is an Excellent Place to work out, well equipped , wonderful Staff!!!!!!!

I like planet fittness the location was fairly clean everything, is a tad close together though, it’s not that crowded the only reason why I gave it three stars is the staff itself! I asked a question and they seem bothered by me, they weren’t to helpful and kind of rude. I went once and it kind of turned me off after dealing with the young lady in the front but I will go back again maybe she had a bad day.

Very good

Decent gym for the price. Need to have your own lock and keys to use the lockers.

No hot showers, lukewarm water only.

Hello, I would like to know how much you pay per month in Cash. Thank you so much

Clean. Attentive staff. Hot water (at last) in the showers. Large number of treadmills, steppers, etc., and plenty of space except in locker rooms. Can do without the awful 'music,' though. Or they could at least turn it down.

I love planet fitness. Amazing equipment. Planet fitness is are located everywhere and you’re able to use different locations. Planet fitness is a big part of my weight loss journey success!💕💕💕👍

Not a lot of people. You have plenty of space to workout anything you like. Staffs are friendly as well. They will assist you with checking in as well as for the guest. Recommend signing up with this branch.

Great machines and they are usually not too busy when I go. Only issues are the dumbbells don’t go higher than 70 pounds and there are no free barbells. Despite this though, I’m still able to get a solid workout in that leaves me wiped. The 24/7 aspect of if it also very convenient.

It's a good place that pretty much has what you'll need. It's not the city's best gym. But, what do you expect for $10 a month?

Clean. Simple gym. Needs a stretch area. Very poor musical selections - no variety and only caters to the taste of the very very young ( not reflective of a diverse NYC clientele)

A stellar staff but the amenities could use an upgrade more USB accessibilitys for charging cell phones

It's open 24 hours so it's good of you want to hit the gym on weekends at night

This gym is so worth the money it's worth it just have a place to use the restroom in Manhattan but it's open 24/7 it's so easy to get to take the SAT or the sea and get off on 34th Penn Station boom right there

I really enjoyed this Planet Fitness. Its very clean in the workout area and the locker room. I like how spacious it is for working out. Do yourself a favor and try this PF location! The biggest reason I like PF is because I always feel I belong there, and you will too!

love this gym! I have been going here for 7 years. The staff are always kind and friendly. Its always clean and well maintained.

The temperature is too high in this place and the air is stagnant and suffocating. It is not an healthy environment to work out in because you are already sweating the minute you walk in. This morning I went there just to walk out because I knew that there was no way that I could feel comfortable working out in such heat. It is called a gym not a sauna. I am in the healthcare field so I know that working out in this condition produces nothing but germs and bacteria, leaving me with the imagination of the bacteria that's floating around in the air from people breathing and sweating. Put on top of that, the staff are not very friendly. They don't even give you the slightest acknowledgement when you walk in. They don't say good morning. I have worked out there about 2 times and mentioned to staff how uncomfortable it is to work out in such heat. Maybe they don't take into consideration the conditions that are healthy and comfortable to work out in. Maybe the staff adjust the temperatures for their comfort. The first planet fitness I have ever gone to with this experience.

For the price, this place is amazing! It gets the job done and is big enough to accommodate a fair amount of people. If they could just add bench presses and free lifting bars, this place would be perfect.

The gym is very clean. The staff has very polite well mannered kids working there . Lots of equipment. The place has a very good vibe .

You pay for what you get here. They have machines and it's cheap. I witnessed locker theft here on only my second visit. The staff were helpful in doing as much as they could to resolve the issue, but I probably wouldn't recommend this gym if you could go to a different PF location or gym altogether. Major plus is staff are helpful at all locations.

My go-to gym when i get out of work is usually empty, which i love. Can get my workout done in less than an hour. Only hate limited weights, but i knew this when i signed up. For the price place is good. Staff in front are cool. No one bothers you, and i see staff constantly cleaning bathrooms and machines, so that is good.

A good place to do workouts, the premium membership costs 25$ for a month and you can always bring someone with you for free. Most planet fitness gyms have good workout areas, clean bathrooms, and showers. I highly recommend.

I'll be honest it's fairly small compared to the ones I go to, but it's absolutely still really good. It's always clean and the people that work there are always so pleasant. I frequent locations and I tend to go here when I work weekends since I work a block away. I love having a Planet Fitness so close to my job especially on weekends when they close early so I don't feel like I have to skip the gym!

Exceptionally, high rated GYM in heart of midtown Manhattan. Abundant with weight lifting equipments to boost muscle mass. There are also calorie burning Treadmills for running or jogging. Electric biking also in good condition. Vendor machines are helping to quenching thirst after workout sessions. Air conditioning are in good terms either in hot weather or cold temperature. Clean atmosphere, in addition with hand sanitizer. Locker room is neat and clean, very well maintained. Barbells and dumbbells are very useful to enhance muscle mass and are very clean, arranged in very organized order. Highly recommended for everyday gym purpose.

The whole place is unclean ! there are homeless people squatting in the dressing rooms. (As in for hours) Scary looking individuals. I have told the staff and they do not care. Toilet paper is always missing in the bathroom, The whole bathroom looks disgusting every single time I come in, there is hair in the sinks. Broken toilets. I’ll be insane if I ever shower there. It looks like you catch a disease in the shower section ( seriously ) The lockers look all beat up. The workout machines are broken, dirty and old. There is like no customer service, there’s no hello’s from the staff or goodbyes. The staff looks annoyed that the gym has clients (seriously) they look so annoyed to be there. They give you the look that, they are not there to help you in any way, at this point don’t even have staff and just place a kiosk. This should be one of the best kept up gym’s because of where it’s located W35th -Herald sq.. but no it’s one of the worst Planet Fitness Gyms in Nyc.

I work with baseball and I like the service they have

Jeff at the front desk is the man! made my visit very welcoming. great smile and customer service . Thanks to Jeff I might change my mind about canceling