This location have serious problems Unhealthy workout conditions AC always not working upstairs and downstairs work 50% ! If someone drop faint someday you’ll pay more than what you trying to save!As shown on pictures that been taken at 8:00 Am equipment Upstairs treadmills and cardio machines almost a year out of service! gym completely getting empty because people got tired of this conditions so Instead giving free summer membership to teenagers just fix your equipment and improve service .

After being a member for years, Planet Fitness shows zero effort in showing any appreciation or loyalty to its members. The very first evening after signing up to the Steinway location this past month, I was informed that the 24 Hour Schedule on weekdays would be terminated. Are you serious? Why wasn't this addressed to me on the website, or in person the day before? When asking staff the following day, everyone seemed aloof and unresponsive, as if it wasn't their problem. I emailed management at this location a week ago and still haven't had any response back. Real scumbag way to treat your members. Everything that once gave this gym its (somewhat) good reputation in the past has been removed by boneheads to favor a small percentage of people, or just to profit. The days of free pizza and bagels ended not because of the pandemic, but because of pennies. It was once a gym for people that needed convenience, schedule flexibility, and maybe that occasional slice of pizza on cheat day. Now, its a gym with a mediocre atmosphere, an annual fee, and masked Karens that can manage with getting their pizza down the block, but not in the gym. That's the logic management commends to. With the removal of the 24 Hour Weekday schedule, you guys simply shoved away so many people that relied on it. Great job!

The gym became super busy, super hot (I think AC doesn't work or it can't keep up with the crowd) all the time from early morning to 1am. Dumbbells, barbells, free weights are everywhere on the floor (injury hazard???) but the racks are half empty. Teens (new members???) are shouting at each other, cursing f-word, n-word, hogging the machines while holding on the pairs of dumbbells, all at the same time. It all started recently. Slamming the weights became the norm. Gym was nice with considerate, polite people before. I just don't know what the hell happened over a few months. It does not deserve any star as of now but the employees are super nice, polite and hardworking as far as I can observe. Started looking for a new gym unfortunately. I live only a block away, what a lose...

It's been said elsewhere in these reviews - you get what you pay for. A picture of a heap of cable siting next to a weight stack is perhaps all you need to know about how this club's management feels about equipment maintenance. I used to work in a gym - do you have any idea how long you have to neglect one of these before it eventually frays and breaks? Equipment maintenance on the cardio machines is arguably worse. They have four stairmasters - one has been completely out of commission since I started at the gym five months ago. The treadmills have a similar story. Finding a treadmill that works is an exercise of trial and error because the staff doesn't bother putting out of order signs on anything. I guess I wouldn't either if ten of my treadmills didn't work. Pretty much all the USB sockets on the cardio equipment have rust in them - that USB technology is used, and that it's rusted out, tells you all you need to know about equipment age. For people considering joining - just know what you're paying for. The app has a "crowd meter". I've only ever seen it at 2-3 bars. Two bars means you might get to work out on the machines you want to on a given day. Three bars means you probably don't. You will not get to do freeweights. All benches are always occupied. I have seen one of the three safety squats unoccupied exactly twice. Maybe early in the morning you would have better luck. Once you understand that PF's business model relies on making gym membership so cheap that their membership roster is loaded with people who pay but never go, it all falls into place. PF franchisees have to buy equipment from Planet Fitness directly, so management is likely beholden to upgrade costs to corporate that make keeping things up to date difficult. Know before you go.

No more 24 hours? Membership cancelled. Also, there’s no problem with “Staffing” for the overnights as they say, because they have a nice big “Now Hiring” poster right next to the new “schedule”. Liars and laziness. It’s been a good 6 years though! ✌️

BE AWARE everything about this Gym is misleading and FALSE, once you sign up you are trapped first by the front desk they just tell you go to the app and sign up what i did they charge me from my credit card all the fees and then second month they charge $25 when i asked they said is late fee what late fee if you have my credit card on the account they said no that they need account number which i had no idea, they have everywhere in bold and big CANCEL ANYTIME is a lie i did make sure before singing up with the agent at the front desk also if i can cancel anytime he assured me that the case and he never sated that there is an exception so when i went to cancel the second month they charged me $50 for that. Now let talk about the gym i just can't believe that anyone can go workout at this gym, no air circulating, all gym equipment are rotten and down, there was like 4 treadmill working full and was line for them, the heavy workout side is so small can't have more than like 8 people working on that side + the ones that they are waiting so no space, no equipment and rude staff by the door, misleading people by false advertisement. i went one time first month and the second month when i canceled i walked paying like $150 for nothing.

I tried to scan my membership QR on my phone and it wasn’t scanning , but the girl there didn’t even offer to help , I held the scanner to angle it in a way that might make it scan , and the girl rudely said “you not suppose to touch that” so now you’re paying attention? I will also submit a review to corporate . This is unacceptable . This happens 07/15/22 in the night. ( I’ll update the review when I see her again and get a glimpse of the name tag ) The planet fitness on Howard beach is my home gym , I chose to come here because it’s close to my home , send your employees over there for some lesson on customer service . If you’re not a people person , that job is not for you , I’m a manager next door , and there’s no way my employee can come to work with an attitude .

I love this place, in the morning is very quiet. My number one advice for people who are starting is don't push your self so hard, come in move around try the machines. Don't put so many pounds in the machine, instead do more repetitions and above all have some fun and you will see the difference. Don't get discouraged.

Quite possibly one of the worst Planet Fitness I have had the displeasure of going to. But it is not THE worst, so there is that. I would say even the $10 per month membership is not worth going to this garbage heap of a gym location. There are other locations of Planet Fitness around NYC that are either good or serviceable, but the one on Steinway St is particularly rancid. The machines are the outdated models and look like they’ve been there since the Planet Fitness company was first established in 1992. But that won’t be an issue for you as you probably won’t even get to use the machines as they are almost always out of order. They also don’t have the space or number of machines to accommodate the capacity of people who come into the gym and you will have to end up waiting to use a machine as after work hours are always crowded. If this is your only option for a Planet Fitness gym, I would look into cancel your membership and looking elsewhere.

I just left the gym after cancelling my membership. The poor staff members were being yelled at and I could barely hear what the rep was helping me with. Employees should not be yelled at, let alone in front of customers. The staff members looked very uncomfortable. Completely unprofessional and please to have cancelled my membership. That was not very appealing to see how staff is treated

Did have the fortunate opportunity to speak to Alexandria before we came here. She gave us the information that we needed. Speaking to her didn't feel like were speaking to a robot . As soon as we came here for the first time, we were greeted and helped by Ed and Mohamed at the front desk . They are definitely wonderful staff personnel . We came here because they have a fitness trainer and the Planet Fitness in Jackson Heights does not have one . We were really fortunate to be helped by Mark ( Fitness Trainer ) . He was very . very friendly, patient and informative ! We so wish he would be in the Jackson Heights site .

Dirty, dirty, dirty! Anyone who goes to this gym can agree that once you walk into the basement there’s this dirty sweaty smell.. ok understandable it’s a gym. But once you see roaches that’s a big NO. I was working out, when I went to change the weight of the machine a roach 🪳 came out with it. This is very disgusting. May I also add that I saw a roach 🪳 in the showers. Please do better at managing and cleaning this gym.

I can't believe their memberships are so, so affordable! This visit was for a tour trying to decide if I'd like to join. Nice equipment, locker rooms/showers really nice. Saw employees very thoroughly cleaning/sanitizing equipment. I will almost undoubtedly join!

Great place for a quick workout. Has one floor with weights, another with cardio equipment. Not fancy. Simple, yet gets the job done. Price can't be beaten. Self motivation is required.

Very impressed with Planet Fitness. First and foremost, the free summer membership for high school students is amazing! It keeps kids healthy and productive and off the streets getting into potential trouble. And for a single parent who only works part time and would not otherwise be able to afford a gym membership for my 16 year old son, this is an absolute gift! Second, my son is really enjoying his membership. He is an athlete and is using this opportunity to train hard to build muscle and strength while recovering from a knee injury. My son also has cystic fibrosis and can't be outside on days where the air quality is poor. Going to the gym gives him the opportunity to workout in a safe environment. He goes early in the morning to avoid crowds. He says there is a wide variety of machines to use for all of his needs and the facility is clean and well managed. The staff is helpful and pleasant.

I am a student in middle school, I am a hardworking student, I love my school very much. I respect my teachers and listen very well to their guidance. I love my classmate group. I like reading especially reading stories, so, I go to the school library to read. My favorite hobby is swimming. I train twice a week. I will participate in the competition held among

Gym is clean, machines are all new. The crowd is good too, they wipe the machine after every use. When someone leaves barbells or else around on the floor, an employee puts it back in place. I like here, there is everything we need for a good workout.

I have been a black card member of Planet Fitness for many years and I have never had any issues visiting different locations until today, May 26, 2022 around 11:30am ( 30-33 Steinway St , Astoria, New York) location, when one of the person at the front desk (she told me her name is Georgina) delayed me to enter the gym for 20 minutes and with not a friendly voice demanding me to take a picture right way. I asked: What is wrong with previous picture? She responded: you don't have any picture. I replied, must be a computer error. I would take it tomorrow cause today I am having a hat day and only have short limited-time to workout but if you want I can show you mi state ID. She replied NO, take the picture now and change it later. When I requested to talk to the manager she let me enter using my state ID. I find this incident not acceptable. I go to the gym to burn calories, get stronger, and healthier not to add more stress to my life.

Great location in steinway st, but don’t go in rush hours it gets crazy.. i would hire more ppl to keep it clean.

I don't know what's going on with the AC but can you please fix it? On a day like today when it's 90 degrees out (and it will get hotter) people should be able to come into the gym and workout comfortably. You only feel the air in the lobby when you walk in which leaves me to believe they're turning the air all the way down on the third floor and downstairs. Today, downstairs there was only one paper towel dispenser with paper towels. Someone finally came own and replenished the paper towels. I just joined this gym, I would hate to cancel my membership.

Literally saw a roach on the floor underneath one of the machines yesterday. That was enough to make me wanna cancel my membership. Also only 3 smith machines makes it hard to be able to use them, no matter what time of day I went. Front desk staff pretty much ignores you as you walk in.

Smells like a bathroom

The Manager of this gym - on the morning of Dec 24 2023 - went out of her way to help us and was friendly and patient. There’s lots of machines and cardio equipment, you can easily smash through a workout here. Decent bathroom and locker facilities. Five stars for the Manager at the front desk - thanks a million!

Front desk is professional.

I am sad to write this review because I love planet fitness and the staff at this location (Astoria/ Steinway) are incredibly friendly and helpful! However it has gone very downhill recently… Atleast half of the treadmills and ellipticals are always broken, and don’t seem to ever be getting fixed? It’s so disheartening and you almost have to fight for a machine or wait around for one that’s working. I think some of these would be quick fixes, so why is it taking months? This Astoria location needs attention! Take a look at these photos I’ve attached.. This is really kind of pathetic. :(

Today July 8 at 9:25 p.m went back there because I forgot my keys downstairs I know the closing time is 10p.m but when I got there I found a girl behind desk flirting with a boy outside the desk he feed her cream cheese in her mouth very unprofessional and 🤢 she said that the gym is clooooose ! In a very rude way there’s a sign on the door I told her am just going to check for my keys or she can go get them and her answer was am by myself can’t go downstairs !! strange right unless there is something going on inside !!! anyway I didn’t want to lower myself to her level that will ruin my day I could have call the police and make a big deal but since my wife was 🏡 I just skipped the drama but honestly this girl who said her name is Gubby not sure she is saying the truth should not be working in a gym …

Yesterday I went here with some friends because of the free high school summer program I scanned the qr code I got in but today when I went in by myself they didn’t let me in because “I don’t look 14” and I needed some sort of passport or school id. My friend went to the gym later that day who is younger but taller than me and he said he got in just fine without anyone asking for his id I wasted 2 hours getting there and back to my house. Day ruined

Great gym.. the ellipticals and hydrobed are my favorite. I always see staff cleaning and they are friendly upon me entering and exiting the gym. My only complaint is a few machines are out order. I spoke to the manager and she said she is aware and they are waiting on maintenance to come out and fix them. I know it’s out of their control at this point so please can you guys get maintenance in there to fix what’s broken? Otherwise great gym. Thank you!

This was my 1st time going to planet fitness and it was a great experience. I enjoyed my workout and everyone was pleasant. I will definitely return to this Planet Fitness.

You get what you pay for. Great price for an ok gym. Not all the machines work and the staff is average, but it’s only $10/month so those things are expected.

The free weight area is open to the main gym floor, making it very loud. Otherwise, it is fine. Comparable to other chain gyms.

Been coming here for a while and I like the atmosphere. I wish they could fix the treadmills at a quicker pace but overall the workers are nice and I like the view from the second floor :)

AMAZING PLACE, ME AND MY SON GO THERE ALL THE TIME!

Very poor hygiene! Massage chairs and equipment old. Broken hand sanitizer bottles. No liquid in the spray bottles. Water fountains have mold and slime on them. TERRIBLE!

You'll get great bang for your buck at Planet Fitness Astoria. I'm enjoying my workouts using their ample selection of mint-condition equipment. The spacious and pristine setting doesn't hurt.

Organized and very clean

Best gym in astoria

I come here twice a week and i saw guys vaping right in front of staff 2nd floor, not very cool and very unprofessional. Very disappointing to see at this fitness club. Hope you can train your staff to stop those violating the club rules..

Clean and lots of cardio machines. But just way way too crowded. They only have 3 smith machines which you need for any barbell chest press, squats, or deadlifts. So there’s always a wait for one. Groups of teens will occupy them for literally hours. Makes it tough to get in a consistent work out. Plus Nobody and I mean nobody puts their weights back lol people will also try and hold on to like 6 sets of weights at once. Having a staff member on the floor to put weights back would help. Overall it’s fine for $10 a month but if you want to consistently get great work outs I’d pay a little more and go to a bigger gym.

Very nice and clean gym. The tanning booths were a little old but worked. Definitely enjoyed this gym a little better then the last one here in Queens.

Just called to see about timing and employee kept acting they didn't hear me and kept hanging very poor communication.

For my first day of being part of the Planet Fitness family, I love it, but i suggest that there should be someone by the equipment just in case new members don’t know how to use a specific machine ..

Good gym. Probably the better deal of all Gyms! Up to date exercise equipment. Clean too.

Was my first planet fitness, I moved but dang will I miss this spot. Super clean, amazingly friendly, and very courteous. I will miss this location.

i dont know why the gym does not allow jump rope even tho we bring our own jump rope. you have empty space and you dont allow it.. hust stupud...

What happened to this place ive been coming to this location for years 5+. The staff is horribly rude like if they owned the place. Placing limits on how one can use the equipment at the facilities like if one isn't paying for the use of it. Terrible I will no be recommending people to continue the use of this facility while the current staff is employed especially the front counter girl that's working who refuses to give her name. 8/2/2022 at 2:46 pm.

Not to crowded, the staff is very nice and helpful as well as informative about things that you wouldn't know. The equipment is clean and sanitized after each use! Great atmosphere for wanting to work out!

Dirty restroom . No enough hand soap even though. Within three one working. Sticky message chair. Old treadmill. Also night time retired people working there. Don’t waste your money.

Update - Manager called and informed me that if I signed up online the membership can be cancelled online. Changing the rating. Worst customer service ever. I was able to sign up online without in person, for cancelling they want a certified letter from post office. This is some crazy scamming to prevent people from cancelling their subscription. Please be careful when signing up.

Always clean . Friendly cleaning staff and front desk. No judgement , late hours Monday - Friday ( 24th ours) and prices are unbeatable

when there are not many people, it is wonderful it is like an amusement park I would like them to update some machines but it is still a good place to do exercise 👍🏻

Went for my first time and this location is dirty, machines look really old, lighting is poor. Honestly very disappointed with Planet Fitness. I am going to try the LIC location and see if I decide to stay or just cancel my membership all together. Not going to settle because of the price as there are other gyms with the same prices and they are much better. Lets hope the LIC location is much better.

They quit repairing anything months ago. Most of the treadmills are shut down, so good luck finding one during busy hours. I went to quit and was told I have to go in even though they are required to let people who sign up online (like me) quit online under state law. Other locations may be fine but don’t go here.

Planet fitness is great! As a NYC yellow taxi driver the planet fitness sign was always a welcome sight.i highly recommend the black card membership.its well worth it.great gym no two ways about it.

It saddens me to write just to express a disappointment but I have been going to several Planet gyms for a long time, they are all incredible, but just today I was at the one in Astoria and I am sad to say that there are people who steal the lockers, break the locks, steal the locks. belongings and the staff there only tells you that they cannot do anything as if it were the most normal thing in the world, if you go there try to have your belongings with you since the places they put to protect one's things do not They serve as security for no one