3/5 Jia Jin L. 5 months ago on Google
Style
but
no
substance.
The
hotel
has
a
beautiful
and
quirky
art
direction,
but
needs
significant
service
training
and
F&B
improvements.
Firstly,
regarding
service:
1.
The
jacuzzi
wasn’t
well
cleaned,
with
grit
and
most
alarmingly,
a
thin
metal
wire
which
pierced
through
my
skin
when
I
stepped
on
it.
I
informed
the
pool
bar
staff,
but
he
didn’t
offer
an
apology,
beyond
making
sure
that
I
wasn’t
in
need
of
medical
help.
I
really
hope
this
was
raised
to
management
to
improve
cleaning
standards.
2.
The
breakfast
staff
were
really
awkward.
Less
than
a
minute
after
placing
my
drinks
order,
I
noticed
that
the
neighbouring
table
had
iced
tea,
and
asked
to
change.
The
gave
a
curt
“no”,
and
after
I
showed
surprise,
explained
that
the
kitchen
prepares
food
too
fast
for
changes
to
be
made
once
submitted.
He
then
proceeded
to
order
an
extra
iced
tea
for
me.
I
mean,
I
got
my
iced
tea
in
the
end,
but
surely
there
was
a
more
gentle
way
to
phrase
the
entire
interaction?
3.
Another
car
pulled
up
behind
mine
as
I
was
disembarking,
but
the
reception
staff
only
approached
them.
He
then
hurried
toward
me
apologetically
after
I
shot
him
a
quizzical
look.
Similarly,
during
departure,
I
had
to
load
my
own
luggage
with
no
staff
attention
at
all.
Surely
they
could
do
better?
F&B
was
also
wanting.
Food
was
easily
better
in
the
food
court
across
the
road.
The
mango
with
black
sticky
rice
at
breakfast
had
only
3
tiny
cubes
of
mango,
and
the
sencha
at
the
bar
was
too
understeeped
and
dilute.
With
better
training
and
management
standards,
they
might
fulfill
the
potential
that
their
hard
product
promises.
2 people found this review helpful 👍