1/5 sahar m. 11 months ago on Google
I
wish
I
could
give
them
0
stars.I
recently
had
the
misfortune
of
encountering
the
worst
customer
service
I
have
ever
experienced.
The
level
of
unprofessionalism
and
the
blatant
disregard
for
customer
satisfaction
was
absolutely
appalling.
I
felt
compelled
to
share
my
dreadful
experience
with
others,
so
they
can
be
aware
and
avoid
such
an
unpleasant
ordeal.
First
and
foremost,
the
representatives
I
dealt
with
displayed
a
shockingly
bad
attitude.
From
the
moment
I
reached
out
for
assistance,
he
seemed
disinterested
and
indifferent
to
my
concerns.
Instead
of
providing
helpful
solutions,
he
responded
with
condescending
remarks
and
a
complete
lack
of
empathy.
It
was
as
if
they
viewed
their
job
as
a
burden,
and
I,
as
the
customer,
was
nothing
more
than
an
inconvenience.
Furthermore,
the
support
I
received
was
utterly
subpar.
When
I
called
seeking
assistance,
I
was
put
on
hold
for
an
excessive
amount
of
time,
only
to
be
transferred
multiple
times
without
any
resolution
to
my
issue.
It
was
frustrating
to
repeatedly
explain
my
problem,
only
to
be
met
with
incompetence
and
an
inability
to
provide
any
tangible
solutions.
The
lack
of
product
knowledge
among
the
customer
service
team
was
astoundingly
evident.
To
add
insult
to
injury,
the
company's
communication
was
abysmal.
Promised
callbacks
were
never
made,
and
emails
went
unanswered
for
days,
if
not
weeks.
It
seemed
that
once
they
had
my
money,
they
couldn't
care
less
about
ensuring
my
satisfaction
or
resolving
my
concerns.
This
level
of
disregard
for
their
customers
is
completely
unacceptable
and
reflects
a
company
culture
that
prioritizes
profits
over
customer
support.
In
conclusion,
I
strongly
advise
against
engaging
with
this
company
due
to
their
abysmal
customer
service.
The
unprofessional
attitude
displayed
by
their
representatives,
coupled
with
their
lack
of
support
and
disregard
for
timely
communication,
makes
for
an
infuriating
and
disheartening
experience.
Save
yourself
the
frustration
and
seek
out
businesses
that
value
their
customers
and
prioritize
exceptional
service.