2/5 Kelly C. 11 years ago on Google • 10 reviews
The
service
I
received
at
this
location
from
the
"manager"
Amanda
was
horrendous!
From
the
moment
I
called
to
make
an
appointment
for
my
wrap,
I
knew
customer
service
was
not
a
priority
for
these
folks.
I
called
and
was
asked
to
hold.
After
11
minutes
on
hold,
I
gave
up
and
called
back
several
hours
later.
When
someone
finally
answered
the
phone,
I
made
my
appointment
for
two
days
later
and
was
asked
to
provide
my
Living
Social
certificate
number,
which
I
provided.
As
a
frequent
Groupon,
Living
Social
and
Amazon
Local
buyer,
I
understand
these
certificates
are
redeemed
electronically
and
the
merchant
does
not
have
to
provide
a
printed
certificate
for
reimbursement.
As
I
was
asked
for
the
number
upon
scheduling,
and
I
was
not
asked
to
bring
the
certificate
either
on
paper
or
electronically
to
the
appointment,
I
felt
assured
billing
was
taken
care
of.
I
arrived
for
my
appointment,
a
pleasant
wrap
delivered
with
care.
I
stopped
at
the
front
desk
to
leave
the
therapist
a
tip
and
Amanda
asked
me
to
provide
my
Living
Social
certificate.
I
explained
I
had
given
the
certificate
number
over
the
phone
and
as
it
was
a
gift
to
me,
it
did
not
appear
on
my
Living
Social
mobile
application.
Amanda
insisted
that
I
present
the
certificate.
I
pointed
to
the
schedule
where
my
certificate
number
was
written.
I
also
offered
to
bring
the
paper
certificate
in
the
next
day,
as
that
location
is
a
block
away
from
my
office.
Amanda
refused
and
insisted
I
present
the
certificate.
I
tried
to
call
my
elderly
mother
who
purchased
the
certificate,
but
was
unable
to
reach
her.
Amanda
indicated
Ashley
Lynn
obtains
more
information
from
the
certificate
than
the
number
itself,
which
is
preposterous.
At
this
point,
any
benefit
I
received
from
the
therapeutic
procedure
evaporated
due
to
my
escalating
stress
level.
I
again
told
Amanda
that
I
could
not
get
access
to
the
certificate
at
that
moment,
reminded
her
she
had
the
certificate
number,
as
well
as
my
name,
address
and
phone
number,
because
I
have
purchased
other
services
at
that
location.
I
told
her
I
would
bring
the
certificate
in
the
next
day
at
lunch.
She
told
me
she
could
not
let
me
do
that
and
if
I
left
the
salon,
she
would
call
the
police.
I
told
her
to
call
her
district
manager
and
get
further
direction
on
how
to
proceed.
In
the
meantime,
I
was
able
to
get
my
mother
on
the
phone.
This
was
her
first
Living
Social
purchase.
She
was
flustered
with
the
situation,
so
flustered
she
had
to
reset
her
Living
Social
password
to
access
her
account.
Amanda
returned
from
the
back
of
the
salon
and
finally
offered
a
reasonable
alternative
to
the
threat
of
police
involvement.
She
said
she
would
allow
me
to
return
the
next
day
if
I
left
a
credit
card
number
to
charge
in
the
event
I
skipped
out
on
the
bill
(and
the
Living
Social
number
I
had
provided
was
fictitious?)
Eventually
I
was
able
to
present
the
gifted
certificate
electronically
to
Amanda.
I
have
never
been
so
disappointed
with
the
quality
of
customer
service
I
received!
I
purchase
these
types
of
promotions
on
a
weekly
basis,
but
never
again
for
Ashley
Lynn's!
I
am
a
professional
who
gets
massages
frequently
and
could
have
been
a
loyal,
long-term
customer
for
this
business
if
I
had
been
treated
with
kindness
and
respect.
I
have
never
been
so
humiliated
in
all
my
life.
Other
customers
and
employees
were
staring
and
were
shocked
by
the
way
I
was
treated
by
Amanda.
Don't
waste
your
time.
