1/5 La L. 1 year ago on Google
Took
an
£800
gold
chain
with
a
broken
clasp
on
it
for
repair....
£49
to
repair
it
and
lasted
a
total
of
3
weeks.
Luckily
I
felt
it
fall
off
(otherwise
I'd
be
£800
down)....Took
it
back
and
was
met
with
a
level
of
disinterest
which
I
found
extremely
disheartening
and
far
from
what
anyone
could
describe
as
customer
service.
2nd
attempt
at
repair....
picked
that
up
and
again....
different
person
behind
the
counter,
same
level
of
disinterest
and
same
customer
service....
'oh
well
must
have
been
a
defective
part,
but
we
repaired
it
for
free'....
err
no
you
didn't,
it
cost
me
£49
for
a
sub
standard
and
unprofessional
service...
not
a
word
of
apology.
Basically
avoid
this
place
if
you
have
any
items
of
value.
When
others
in
the
Broadway
are
trying
their
best
to
get
people
to
shop
up
there,
it
is
stunning
that
there
are
businesses
who
think
this
level
of
service
is
acceptable.
So....
I
recieved
a
reply,
apparently
criticising
the
customer
for
coming
back
after
2
and
a
half
months
with
no
receipt.
I
knew
I
had
no
receipt,
but
I
did
retain
the
text
message
that
you
sent
me
with
the
receipt
number
on
it
as
proof
that
you
took
the
chain
and
attempted
a
'repair'....
I
also
have
the
credit
card
bill
showing
a
£49
payment
to
yourselves.
As
far
as
the
veiled
accusation
that
I
returned
after
2
and
a
half
months,
the
tall
white
haired
ex
policeman
in
your
shop
who
I
was
chatting
to
knew
full
well
that
I
was
going
to
be
in
france
until
August,
so
I
would
suggest
that
you
at
least
attempt
to
get
your
facts
correct
before
trying
to
deflect
your
poor
attempt
at
repair
on
to
the
customer.
I
will
of
course
call
you
to
try
and
express
what
customer
service
should
look
like
and
more
importantly
what
it
should
feel
like.....
which
seems
a
little
strange
as
you
have
my
number
as
you
text
me
twice
to
tell
me
the
order
was
ready
to
collect....
so
I
can
only
assume
that
your
reply
to
the
review
was
purely
to
give
the
impression
that
you
as
a
business
were
responding,
when
the
reality
is
that
you
haven't
and
are
only
trying
to
save
face
online.
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