Immaculate Golden Hotel image

Immaculate Golden Hotel

Hotel

😠 Moments ago, I was accosted and denied access to my room by the Manager on duty...well, she told the reception staff not to give me my room key. Her reason: I used the body towel to clean my shoes. Her attempt to embarrass me by brandishing the supposed "body towel" jolted my memory and I recalle... People often mention room, hotel, staff, rooms, towel, service,


Address

Cherubim Junction, Ikenegbu opposite Fidelity Bank, Owerri, Nigeria

Website

immaculategoldenhotel.business.site

Contact

+234 803 203 6016

Price rating

$27/night

Rating on Google Maps

4.10 (423 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: room (14) hotel (10) staff (8) rooms (8) towel (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 David A. 1 year ago on Google
    Moments ago, I was accosted and denied access to my room by the Manager on duty...well, she told the reception staff not to give me my room key. Her reason: I used the body towel to clean my shoes. Her attempt to embarrass me by brandishing the supposed "body towel" jolted my memory and I recalled that that was the floor towel left by the housekeeping staff. All my effort to explain this, stating that my shoes were made of cloth and I didn't even clean them fell on deaf ears. She said I was lying and I would have to pay for the towel. I was not given my room keys. hence compelling my compliance. I asked to speak to the housekeeping staff that cleaned yesterday and the one that clean and perhaps raised the complaint to join us at the reception, as all this was quite confusing. When they joined us, I asked if there was a second towel in the room when they cleaned and where the towel was....he said it was in the room and he had taken it out already. The Manager, realizing I was telling the truth, said " you can go, Sir". All this for a room riddled with Mosquitoes and where the ACs have no remote control and can only be used for half of the day. Not even a proper apology, but just plainly dismissive. I shouldn't be called a liar or ridiculed over something I did not do, and by someone who does not have the decency of apologizing when she realized her mistake.
    5 people found this review helpful πŸ‘

  • 5/5 Sandra D. 2 years ago on Google
    I had the pleasure of staying at this awesome establishment! Not only is the hotel truly immaculate, but so was the service. I'll never stay anywhere else.....this the highlight of my honeymoon. Thank you all for all that you do. To lodge anywhere else is madness
    3 people found this review helpful πŸ‘

  • 3/5 Nene S. 2 years ago on Google
    The pillows were extremely comfortable. The room was very spacious. The decorations are not contemporary or modern. The bathroom requires updating. The pool area is fantastic and also has a terrace and gym (stairs). The hotel provided no complimentary tea, coffee or bottle of water. Staff were friendly all the time. The air conditioning in the room remained on.
    2 people found this review helpful πŸ‘

  • 1/5 DD N. 2 years ago on Google
    Awful service from the waitresses to the house keepers. I was harassed by the front desk and security staff because they think a woman cannot check into a hotel room by herself. I was literally asked not to leave the hotel until they get an approval from β€œthe main” in my room. What an embarrassment that I checked into this awful place. I was over charged by the kitchen staff for poor quality food. They were refused to charge my room but charged (cash) more than the asking price. These incompetent staff acted as if I was there for free or something. I would have given it a zero star. I would definitely not recommend this place to anyone.
    1 person found this review helpful πŸ‘

  • 4/5 Jamal K. 2 years ago on Google
    Meticulous in design, a place to be. Their services are wonderful. It's location is easily accessible. The price range is within reach. Secure and specious surroundings.
    1 person found this review helpful πŸ‘

  • 5/5 Miracle Ugonma U. 4 years ago on Google
    Beautiful environment. Nice customer service. However, I think they take their time in serving food ordered. 15minutes equals 1hour 🀦🏾 There's always room for improvement. That aside, I love the hotel. Beautiful and comfortable rooms. You would love to lodge there, trust me.
    1 person found this review helpful πŸ‘

  • 4/5 Erhueh E. 3 years ago on Google
    Excellent place although needs improvement on the side of service delivery especially restaurants and quality of foods. The rooms are super cozy and on my recent visit again, there had been great improvement on the service delivery. The environment is seren just like you would always want your room to be. The unique thing about white is that it gives you that calmness of mind and body and to this I give them my rating of 4. Although there is still more rooms for service delivery improvement
    1 person found this review helpful πŸ‘

  • 1/5 Prosper E. 10 months ago on Google
    This is a very wonderful place to stay and I would love to work to here in to this hotel. Pls any vacancy
    1 person found this review helpful πŸ‘

  • 5/5 Davidson N. 1 year ago on Google
    Beautiful environment, awesome location. Wheelchair accessible entrance. Nice rooms Well mannered staff. I love Immaculate Golden Hotels.
    1 person found this review helpful πŸ‘

  • 5/5 Collins A. 1 year ago on Google
    Had a wonderful experience in this hotel for the time I spent there. The attendants were very professional in the discharge of their duties. The rooms were well kept and very cozy. I strongly recommend this hotel for anyone visiting Owerri and looking for a good place to stay.
    1 person found this review helpful πŸ‘

  • 3/5 UcheJonz O. 3 years ago on Google
    Neat and classy hotel, spacious rooms tho rates are a little on the high side. Staff were courteous and friendly. Parking space could become an issue if the hotel is brimming with customers. Restaurant had a menu with lots of options but most of the continental dishes werent available. Depending on what your interests are, it could be a recommended place.

  • 5/5 Uzoma E. 10 months ago on Google
    They have a great design, the rooms look good, and their services are splendid

  • 5/5 annie n. 1 year ago on Google
    It was wonderful 24hrs power supply just the best I have seen so far

  • 5/5 osimilan e. 1 year ago on Google
    Very well located in a strategic location. Good structure

  • 5/5 Chiamaka Peace U. 1 year ago on Google
    Calm atmosphere Cool space Beats expectations 🌹🌹🌹🌹

  • 4/5 Ekemedo Emmanuel E. 1 year ago on Google
    This is a great place. Meals are slightly pricey but the place is great. You would enjoy your stay.

  • 4/5 Abraham Oghenemega O. 2 years ago on Google
    It is a very nice place. A cool place to hangout with friends within the town. Neat environment with a touch of class. Good for conferences and seminars too

  • 4/5 maka o. 2 years ago on Google
    Services are excellent but they need to work on their room rates, it's on the high side.

  • 4/5 Godwin W. 2 years ago on Google
    Beautiful and affordable They just need to change their air conditioning system to modern ones

  • 4/5 Ayofela D. 2 years ago on Google
    Awesome place but expensive for the low class and even the middle. Class right now... But trust me.... Its worthy

  • 5/5 Ike M. 2 years ago on Google
    Nice area, very strategic, wonderful and spacious rooms, with the most polite and helpful staff, most importantly very very good food.


Call +234 803 203 6016 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Last updated:
()