1/5 Arun N. 6 months ago on Google
My
recent
stay
at
Water
Mill
Khao
Yai
was
a
mixed
experience,
with
the
main
area
of
concern
being
the
hospitality
provided
by
the
resort.
While
the
cleanliness
and
amenities
were
satisfactory,
the
lackluster
hospitality
left
much
to
be
desired.
The
room
I
stayed
in
was
clean
and
well-maintained,
and
the
facilities
within
the
resort
were
up
to
par.
However,
the
disappointment
came
from
the
interactions
with
the
staff.
The
staff
members
were,
unfortunately,
not
as
welcoming
or
attentive
as
one
would
expect
at
a
resort
of
this
caliber.
Their
demeanor
appeared
disinterested,
and
I
often
felt
like
an
inconvenience
when
seeking
assistance
or
making
inquiries.
In
a
hospitality-focused
industry,
the
staff's
attitude
and
service
play
a
crucial
role
in
guest
satisfaction.
Unfortunately,
the
experience
here
was
marred
by
a
lack
of
warmth
and
a
noticeable
absence
of
the
extra
efforts
that
can
make
a
stay
truly
memorable.
I
believe
that
Water
Mill
Khao
Yai
has
the
potential
to
enhance
the
guest
experience
significantly
by
investing
in
staff
training
and
ensuring
that
guests
feel
valued
and
well-cared
for
during
their
stay.
While
the
resort
has
the
physical
infrastructure
in
place,
improving
the
hospitality
aspect
would
undoubtedly
lead
to
more
positive
reviews
and
returning
guests.