During a previous visit, the two young salespeople were unable to change the battery in my watch purchased in their store and advised me to go to the competition. Yesterday I wanted to buy a small figurine. They were unable to connect to my customer account and asked me to contact customer service myself. When it's time to pay, they tell me that card payments don't work and tell me to go and withdraw cash from the counter. For the 2nd time, I went to the competition following my visit to this store. Damage...

Je suis passée aujourd’hui pour demander si il pouvais « restaurer » ma bague que je l’avoue je n’ai pas pris énormément soins à cause de mon boulot. Et la vendeuse me dit non malheureusement.. MAIIIS elle m’a directement fait l’échange de la bague. Je suis tombé des nu ! On a tellement l’habitude d’être envoyé boulet et que là on me l’échange directement, j’en suis particulièrement touché car c’était un premier cadeaux. Je remercie particulièrement les vendeuse pour leurs gentillesse je recommande vivement ce magasin :)

Personnel super aigrie , ne répond pas au bonjour . Je viens pour échanger une bague , je pose des questions elles n’expliquent rien elle reste sur la défensive elle a l’air saoulé . C’était une blonde et une foncé de peau a l’accueil deux femmes super aigrie et non professionnel

Small shop Came to pick up an order Fortunately I didn't have a train to take. No smile, shipped quickly, everything put in a bag, no gift package nothing.... So so so considering the prices.

(Translated by Google) Magnificent jewelery and decorative elements, particularly in the shape of flowers and birds in Swarovski. The saleswomen who were present this Monday, February 28 around 12 p.m. were particularly friendly and had a very good sense of the customer. One of them went out of their way to make adjustments to my watch strap so I could finally wear it again. Again a BIG thank you! (Original) Magnifiques bijoux et éléments de décoration notamment en forme de fleurs et d'oiseaux en swarovski. Les vendeuses qui étaient présentes ce lundi 28 février vers 12h étaient particulièrement aimables et avec un très bon sens du client. L'une d'elle s'est démenée pour faire des ajustements au niveau de mon bracelet de montre pour que je puisse enfin la porter à nouveau. Encore un GRAND merci!

(Translated by Google) My friend gave me a bracelet. A manufacturing defect and return to the store for a repair that could not be done. The store offers me a credit note. But, I want my bracelet that has sentimental value. The sales people were great! They struggled to get it for me. Very professional, friendly and understanding, they told me that I could pick it up in store. A big thank you to you ! (Original) Mon ami m'a offert un bracelet. Un défaut de fabrication et retour en magasin pour une réparation qui n'a pu se faire. Le magasin m'offre un avoir. Mais, je veux mon bracelet qui a une valeur sentimentale. Les vendeuses ont été formidables ! Elles se sont démenées pour me l'obtenir. Très professionnelles, aimables et compréhensives, elles m'ont annoncé que je pouvais venir le chercher en magasin. Un grand merci à vous !

(Translated by Google) Nothing to say about the appearance of the store. On the other hand... The unfriendly salesperson (male) who wanted to give me an exhibition product because mister does not know how to get a product out of stock I told him but no I want a new product and told me with an authoritative air "but mister nobody handles them, it's like a new product "and there a lady, an employee of the store, saves us by finding us the product in the stock. This gentleman, the salesman, at the time of leaving, allowed himself to wink at my wife! Lousy! Even in the markets, sellers are classier than you! And you don't stand a chance with my darling because she told me about it! On the other hand, hats off to the red hair lady, thank you very much for finding us the product in stock. Sir, Swarovski is luxury, you owe it to yourself to respect the client, and talk to him a lot and try to steal his wife! I will never be served by you again when I gave you your chance voluntarily. (Original) Rien à dire sur l'aspect de la boutique. Par contre... Le vendeur mal aimable (de sexe masculin) qui a voulu me refourguer un produit d exposition car monsieur ne sait pas sortir un produit du stock je lui ai dit mais non je veux un produit neuf et me dit d'un air autoritaire "mais monsieur personne ne les manipule, c'est pareil qu'un produit neuf" et là une dame, une employée du magasin nous sauve en nous trouvant le produit dans le stock. Ce monsieur, le vendeur, au moment de partir s est permis de faire un clin d'œil à ma femme ! Minable ! Même sur les marchés les vendeurs ont plus la classe que vous ! Et tu n'as aucune chance avec ma chérie car elle me l a raconté ! Par contre chapeau bas à la dame cheveux rouge merci beaucoup à vous de nous avoir trouver le produit en stock. Monsieur, Swarovski c'est le luxe, vous vous devez de respecter le client, et pas mal lui parler et essayer de piquer sa femme ! Je ne me ferai plus jamais servir par vous alors que je vous avais donner votre chance volontairement.

(Translated by Google) I share my feelings about this superb shop that I visited today February 7, 2022. I was received by Marianne, adorable, attentive, kind, dynamic, smiling... His welcome is of great kindness. It's very rare to see a store that has such skills. Superb saleswoman who knows her stuff. I went there for a problem with a ring I bought in 78. Marianne immediately saw the poor workmanship on the ring and immediately offered me an exchange for another jewel and we chose the same model together, of which she knew immediately what could suit me according to my style I say bravo because she has seen it is rare for a saleswoman. Result of my visit EXCELLENT. Well done Marianne 🙏 (Original) Je partage mon ressenti de cette superbe boutique que j ai visitée aujourd'hui le 7 février 2022. J ai été reçue par Marianne adorable, à l écoute, gentille, dynamique, souriante... Son accueil est d'une grande bienveillance. C'est très rare de voir une boutique aussi bien qui a des compétences. Superbe vendeuse qui connaît son métier. J'y suis allée pour un soucis sur une bague que j ai achetée dans le 78. Marianne a vu de suite la malfaçon sur la bague et m a proposé de suite un échange contre un autre bijou et nous avons choisi ensemble la même modèle dont elle a su de suite ce qui pouvait me convenir selon mon style je dis bravo car elle a bien vu c'est rare pour une vendeuse. Résultat de ma visite EXCELLENTE. Bravo Marianne 🙏

J'ai apporté une montre pour réparation le huit novembre. Le délai donné a été respecté et je l'ai récupérée au terme de trois semaines en réglant un prix tout à fait correct. Je précise que les bijoux réparés nous sont remis dans un très joli coffret , ce qui est très commercial. Accueil très sympathique, souriant et professionnel par l' équipe de Saint-Lazare. Je n'hésiterai pas à revenir pour un éventuel achat. Je recommande ce magasin.

Jennifer est très accueillante et toujours de bons conseils, merci !

Bad service! The seller was not kind at all. I had to go to Swarovski Printemps to have more information about their jewelries.

deplorable welcome, I stopped by this morning, I usually know the service well, I have a whole collection myself and my family. But the saleswoman is really pissed that we go back to the store at 8:30 a.m. She asks questions, gives no advice, even avoids looking. I ask her to try on a ring, then I give it back, thanking her and saying that in the end it's a little too thick and I'm getting the worst of it. She doesn't look, doesn't advise, doesn't suggest anything else. She puts everything away and doesn't say a word until I say good day.

I wanted to repair a bracelet that I had bought a long time ago and had worn very little. Unfortunately too many sparkles were missing. I was offered to simply replace it. I admit my amazement at the quality and level of after-sales service. I was extremely satisfied, even if sad not to be able to keep and find this beautiful bracelet. The saleswoman was particularly nice. It's not easy to work in such a place where customers are in a hurry. Thanks to the team. I recommend seriousness. Because I had a much less pleasant experience at Mauboussin. To give back a small diamond after only 2 years I was charged more than 100 euros. Lousy customer service. Swaroski was more than up to the task. THANKS

Disrespectful saleswoman: I entered the store, the saleswoman was on the phone and after hanging up I was not given a look or a hello and I waited 10 minutes without anything happening, as if I I wasn't there. So I left again. Ashamed

To flee !!!! Internet order not received for 1 month. They haven't given me any answers. Today, 12/21, this morning, they haven't given me any solutions, they're not trying to resolve my problem as a customer, or even if they tell me, deal with it.

I make a purchase online and I ask for gift wrapping (3.50 euros) and I end up with just a knot on the bag, a bit abusive

C’est honteux qu’une marque qui défend tellement de valeurs et qui est pour l’inclusion ai pour responsable de boutique une femme raciste qui n’a pas honte de dénigrer les femmes voilées avec ses clientes en boutique et traiter les noirs d’avatars c’est inadmissible

La jeune vendeuse Myriam conseil super bien au top je recommande !

(Translated by Google) Very warm welcome with excellent after-sales service! My collar was broken and they immediately offered to replace it for free. I highly recommend ! (Original) Très bon accueil avec un excellent service après vente ! Mon collier était cassé et on m’a tout de suite proposé de le remplacer gratuitement. Je recommande vivement !

(Translated by Google) 20 minute wait to change the battery of a watch. In the end I am told that they did not succeed because the case was too tight and they were therefore afraid of breaking it! So they offered to send it to the workshop (30€ and 10 days of waiting). Finally Louis Pion did it in 30 seconds flat! (Original) 20 minutes d’attente pour changer la pile d’une montre. Au final on me dit qu’ils n’ont pas réussi car le boîtier était trop serré et ils avaient donc peur de la casser ! Alors ils m’ont proposé de l’envoyer à l’atelier (30€ et 10 jours d’attente). Finalement Louis Pion l’a fait en 30 secondes chrono !

bad service bad altitude

Very unhappy with the service I brought back a bracelet never worn without the box, just to change the size I was told that I absolutely need the box. I just wanted to do a jewelry exchange without her giving me a box again. I ultimately had to go to Galerie Lafayette where she told me that the behavior was not normal. I left Lafayette with a new box even though I didn't want it.