Subway image

Subway

Restaurant Sandwich shop Hoagie restaurant

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options. People often mention staff, Subway, customer, rude,


Address

Shop 1A/811 Hay St, Perth WA 6000, Australia

Website

www.subway.com

Contact

+61 8 9226 2218

Price rating

$ $$$

Rating on Google Maps

3.20 (158 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9 am to 2:30 pm
  • Wednesday: 9 am to 2:30 pm
  • Thursday: 9 am to 2:30 pm
  • Friday: 9 am to 2:30 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9 am to 2:30 pm

Featured Reviews


Frequently mentioned in reviews: staff (11) Subway (7) customer (7) rude (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Charlene K. 2 years ago on Google • 101 reviews
    The staff here are terrible, with no sense of energy especially during lunch time rush hour. You go to subway to get a quick food offering, however you can end up spending 15-20minutes waiting to just get a simple sub and theirs only 3 people ahead of you in the line. Visit the other subways that are located in the city but not this one.
    5 people found this review helpful 👍

  • 1/5 Daniel A. 2 years ago on Google
    operators are cost cutting scumbags with the worst service etiquette ive ever experienced. Avoid this Subway at all costs. Literally will skimp out in every aspect - do yourself a favour and walk a little extra to the nearest branch.
    3 people found this review helpful 👍

  • 1/5 sanjay p. 1 year ago on Google • 27 reviews
    Rudest staff I've ever seen in my life. I requested to change gloves. She denied and looked at me angry face, said they use same knife for everything so nothing is vegetarian.
    2 people found this review helpful 👍

  • 2/5 Anthony B. 2 years ago on Google • 5 reviews
    Service is pretty average. I've been here a number of times but not any more. The Manager's just seem to stand there by the register and not help except wrap and take your money. The two staff are making multiple sandwiches and running around frantic with the lunch rush time and the Manager's just stand there and look at the customer line. Compare this to other Subways in the city where there are alot more staff and whoever is on the register helps out other staff.
    1 person found this review helpful 👍

  • 1/5 harsha a. 2 years ago on Google • 5 reviews
    The small ladies wearing spectacle is super duperrrr rude! She don't know how to talk properly with customer and shouting to us when to get the order. This is not the first time happening.. she is always on her nerves. Not going there any more.
    1 person found this review helpful 👍

  • 1/5 Ross L. 1 year ago on Google
    She Gave me the old stale bread instead of the fresh one. Taste awful. Go somewhere else
    1 person found this review helpful 👍

  • 1/5 Gav D. 3 months ago on Google • 18 reviews New
    Avoid this place if you can, just walking in there can give you a bad bout of gastro.

  • 1/5 Federica 3 months ago on Google • 17 reviews New
    Rude and not smiling staff. Very long wait during busy period with only one person serving customer. I ordered a large salad and it wasn’t large at all!!!!You had to tell them to add more spinach and lettuce. Even in the sandwich they are very stingy with the ingredients!!!!The garlic cheesy toast was disgusting!Butter not spread and melted at all and it end up in the bin. The worst meal ended up in the rubbish from Subway, it never happened with the other stores. I will never come back here!I hope no one else will order from there and Subway will take seriously customers review.

  • 1/5 Mina S. 9 months ago on Google • 15 reviews
    Terrible service really inpatient and rude. my card didn't swap successful, cashier complained me swapping too fast and trouble her to reset the payment. really bad service!

  • 1/5 Punjani K. 9 months ago on Google • 5 reviews
    A pathetic experience, i ever had at any of the Subway. The lady with the blue mask was very rude to me, she was teaching me how to behave as if she was the kindest person. She said that i was younger than her so i should respect her but the way she started the conversation lead to this. And moreover the worst part i ever felt was she did not even give me a TISSUE …but she gave it to my friend because she mentioned clearly that my friend was more nicer than me…WHO ARE YOU TO JUDGE ANYONE?. Is this the customer service we expect from Subway and their staff?? It’s our money, our food we can add whatever we want ..staff can’t teach the professional terms to the customer.. it is just meant for the staff and the brand not for the customer. Never returning to this place.

  • 1/5 Stefan K. 3 months ago on Google • 4 reviews New
    Staff were unusually rude, very stingy on sandwich fillings and I was overcharged. Never going back to this one.

  • 3/5 Mike L. 6 years ago on Google
    Not the most friendly Subway employees I've ever met. (The 2 Asian ladies were very nice though). But I can't fault the quality of their subs. Very tasty.

  • 5/5 Abbey B. 1 year ago on Google
    Staff were nice, reasonable quick. Need better outdoor table and chairs at they sit on the other side and the walk way

  • 1/5 Sjarif A. 1 year ago on Google
    Bad preparation contamination and the manager is not even responsible. Avoid this branch as low healthy standard.

  • 1/5 Jacob C. 1 year ago on Google
    Charge more But give you less, doesn’t make sense? Extremely stingy with there servings

  • 3/5 Joshua C. 4 years ago on Google
    One of the dodgiest subways around. They cut costs like the sticker that holds your sub closed: you only get half a sticker here. And there is usually a smaller paper inside the regular paper wrapping but not here. That said the sub itself is great as ever!

  • 3/5 Jeffrey K. 4 years ago on Google
    Bought many a sub from this store. Sometimes they're perfectly fine, other times not so great. Sometimes the staff are friendly and helpful. One time they put way too much salt in my sub making it inedible - and they prepared a new one for free for me. Other times they can be dismissive and unhelpful, unfortunately. They have a great location for the lunchtime rush so they probably get the occasional rude customer as well, thus the attitude. Food safety practices could be tightened, have seen some somewhat questionable actions with dropped food which makes one wonder what they do when people are not looking.

  • 1/5 Malcolm W. 1 year ago on Google
    Sent me cold chicken snitzel spent my easter food posioned

  • 1/5 Daniel C. 2 years ago on Google
    Worst Subway I've been too. Rude and cold staff.

  • 1/5 Wuffy 1 year ago on Google • 1 review
    Terrible and rude service. Extremely stingy with servings even though they charge absurd prices. ($4 for 4 slices of pepperoni) Staff have no sense for food safety and didn't change gloves once in the 30 mins I had to wait to be served. (Only 4 customers ahead of me when I walked in)
    2 people found this review helpful 👍


Call +61 8 9226 2218 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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