1/5 Lindsay M. 2 years ago on Google • 1 review
I
am
extremely
unhappy
with
the
poor
customer
care
of
Ali
as
a
returning
customer.
When
we
first
bought
orthotics
for
our
son
the
experience
was
fine
but
once
they
were
purchased
and
used
we
realized
the
quality
of
orthotics
was
poor.
The
arch
support
collapsed;
fortunately,
the
city
of
Toronto
was
under
lockdown
due
to
COVID
so
our
son
did
not
need
them
given
that
he
was
in
virtual
school.
But,
when
things
opened
back
up
and
we
contacted
Ali
(since
he
too
was
under
imposed
lockdown)
to
point
out
the
quality
concern,
he
did
not
even
want
to
see
the
picture
of
the
collapsed
arch
in
the
orthotic.
His
solution
was
to
buy
another
pair
which
obviously
would
benefit
him!!
His
reason?
We
missed
the
deadline
date
for
the
warranty;
in
essence,
him
being
shut
down
wasn’t
even
going
to
be
factored
in.
His
lack
of
care
and
concern
in
addressing
our
quality
concern
was
not
acceptable
nor
professional
as
a
healthcare
provider.
He
even
rudely
mistook
us
for
someone
else
over
the
phone
that
he
dealt
with
stating
that
he
gave
us
a
discount
because
we
asked,
which
was
not
true
since
the
orthotics
were
paid
for
by
insurance
so
we
didn't
care
about
his
price.
His
lack
of
care
and
concern
for
his
patients
seems
to
be
continually
demonstrated
since
our
current
provider
in
the
area
also
stated
that
they
have
gotten
past
patients
of
his
that
have
also
complained
about
his
service
and
quality
of
orthotics.
I
do
not
recommend
this
clinic
at
all
if
you
are
looking
for
a
provider
that
genuinely
cares
about
their
patients
and
expresses
legitimate
concern
about
the
quality
of
products
they
sell.
Invest
your
money
elsewhere,
insurance
paid
or
not.
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