Went for steak club yesterday waited 40 minutes for food which I understood as it was fairly busy. Food finally came I ordered my steak medium rare it came out brunt to a crisp so I sent it back asking for a fresh one, 10 minutes later a member of staff came over to our table to ask me if I would prefer a refund as the kitchen was backed up and I'd have to wait another 45 minutes for food. Absolutely shocking service. And also you advertise a free drink with a meal I was only refunded a portion of the amount it cost me for my steak and so called free drink

Its very rare I rate a business 1* however on this occasion due to the appalling attitude of the manager and staff I think its actually generous. I am currently working away from home. Yesterday my girlfriend decided to surprise me by coming to visit me. Her train arrived a little early so I asked her to go to weatherspoons and pick a table while she waited. After messaging me the table number she went to use the bathroom and I orderd her a drink through the app. On her return I recieved a message explaining her table had been taken by 8 people that she had advised the bar but they replied sorry we have delivered your order, she was also told to go ask the table for her drink. (Just to put things into perspective the table was a group of 8 males who were intoxicated). Feeling intimidated she text me saying she would wait outside. When I finished work I was told what happened. Confused I went in and spoke to the manager. During the conversation another member of staff shouted over. "Yeah she's left now" disgruntled I asked if he thought it was right that someone should have drank a drink they didn't pay for and his reply was "well you should have checked the table before booking!" I asked what he was going to do about it and his reply was "nothing ". My issue isn't with the venue, facilities or weatherspoons in general. If you look at my previous reviews you will see I've always given good reviews for other venues. My issue is with the appalling attitude of the staff who clearly have no care or interest in customer satisfaction.

Absolutely shocking service. We decided to go to spoons at 9:30pm for some food. They were still serving. We all ordered our food and our SOFT drinks came over. We then had a very rude staff member ask us for ID. 2 out of the 4 of us had ID on us. We are all 22 years old and don’t look young in any way. Also one of us is 8 months pregnant. They then proceeded to tell us that we have to leave because it is after 9pm and we don’t look over 18. After 9pm they turn into a pub. They also said refund will take 48 hours. We wished they had told us this before we ordered our food. And the staff were so absolutely rude to us especially to the pregnant woman. Absolutely disgusting service. I believe it was a young man, a blonde woman and another woman who had dealt with our situation. All 3 were disgustingly rude. We all felt so belittled. Won’t ever be eating there again. We had the impression that they just couldn’t be bothered to cook our food. Absolutely appalling🤮 I don’t know what’s happened to good service these days. Staff were so disrespectful🤮also the staff sneakily tried to refund us our food without telling us and refunded it to the wrong person. When the pregnant member of our group stated she is pregnant the man said “people are getting pregnant very young these days” then rolled his eyes and walked away. She felt very sad after this and got very upset. I notice someone had removed this review once so they don’t look bad. I’ll keep putting it up until I have an apology. Also still awaiting my refund. Shocking

Meal was good, had a vegetarian burger and my sister had scampi. Also ordered a fried egg and onion rings. Fried egg was broken. But tasty of meal was good. Disappointed that the unicorn gin was not served correctly. Bottle must be shaken first, so no glitter in my drink.

Having been to many Wetherspoons around the UK, this local one is familiar to me, but I haven't had food here for some time. I opted for a standard mixed grill, where the first impression was not too good. The meat content, lamb sausage, sirloin, and chicken, were all quite black and obviously scorched. As I had asked for rare steak and not cajun, it was a disappointing sight! The other meal we ordered, was a medium rare 8oz sirloin, again, clearly cooked under a very high flame (see pic) as it too was black all over the outside, more rare inside than med rare, which suggests the cook has little knowledge of best ways to cook steak. Another clue regarding the ability to cook steak, was the waitress, when challenged regarding the overcooked fare, stating that the cook had said that, because the steaks are so small (6oz) they can't be cooked rare. I've never heard such nonsense! The 8oz steak was warm, not hot, but pretty black on the outside, as if put on a very high heat for 3 or four minutes. I did get a replacement meal, after refusing to accept the cooks excuse regarding portion sizes. The appearance of the food was definitely improved however, it was not particularly enjoyable to eat. The lamb sausages seemed to be very similar to value pork sausages, the steak was thin and dry as was the pork. The chips looked unappetising but, were quite nice, as was the mushroom. The 1/2 tomato was warm, had signs of being placed on a hot surface, but could not be described as 'cooked'! In the end I had to 'throw in the towel' and leave around 40% of my meal, as it was not entirely inedible, but I couldn't say I enjoyed much of it. I really dislike giving such negative reviews as this, but the standard of food preparation did leave a lot to be desired, however the service was very polite and efficient, even if the waitress made an attempt to excuse the performance of the kitchen. The beer was what I expected it to be, tasty and enjoyable, the rose was also perfectly fine.

We had a quick bite to eat here with my elderly father. Easy to find a table that was clean. Ordered food and drinks and we didn't have long to wait for the drinks and probably only 10mins for food. Enjoyed

Popped in to Port Talbot Wetherspoons and I was surprised with a good service by thr bar staff with quickly made food that arrived. Food was a really good standard 👌 my boy enjoyed the ultimate burger and I had the buttermilk chicken burger. They also have thing slide steak night and curry nights so maybe popping back in again soon.

Nice pub friendly staff cheap beer, good atmosphere. Car parking around the corner. Some parking outside. No gluten-free food.

Nice steak & chips with a pint of Doom bar not very busy service quick & friendly Tables could do with being clean better

I have visited many times for lunch here. Food fine good atmosphere and friendly staff.

The food here is always a win! Cheap prices for pretty decent menu options (as most Spoons' are). The staff are hit and miss, you either get really friendly and smiley helpful staff, or grumpy, miserable and unhelpful staff. More recently we have had quite grumpy staff which is a shame. The atmosphere is usually friendly and light hearted. On a weekend evening its usually the typical loud and sometimes difficult to talk atmosphere.

Lovely meal hot tasty good service polite staff can't wait to go again

A good menu, the food came in good time and it was really nice, I've never been here before, but I will definitely return, Lord Caradog will be my place of choice wenever I'm in Port Talbot 🙂

Food was amazing and not that expensive and the drinks wornt badly priced either and the atmosphere was amazing too would recommend this pub to anyone

Busy day. Popped in for quick bite to eat. Service is consistently good. Friendly staff. Nothing too much bother, even though they were rushed off their feet. Menu is fine for mid week bites. 4☆ due to quality of food. X3 choices for £11.35

Young female manager is very rude. Ordered a gin and lemonade at a meal with friends and children and was asked for ID. I didn’t have my license on me as it was a last minute outing but had a clear and detailed photo of my passport which she refused to even look at. My partner said he’d have the gin for himself as it was an extra cost on top of the meal deal we had ordered and she refused to give it to him, while also refusing to refund him the difference for the gin saying that she didn’t even have to bring out a substitute soft drink as we were in the wrong. Another member of our group went up to order his partner a drink and the manager instructed a member of staff to come over and check that the drink was empty and that it wasn’t for me. After the drink was brought to our table, a few of the members of staff kept staring over watching our every move to make sure I wasn’t the one drinking. Such an uncomfortable experience.

The pub, staff and atmosphere were very good. BUT my partner who is disabled needed to use the ground floor toilet. What a disgusting state it was in. It completely ruined our visit to this otherwise very good pub.

Lovely meal bar man was nice but one of the ladies that cleaned tables very rude but nice pub apart from her

The Lord Caradoc offers exceptional value for your money with its top-notch food quality, generous portions, and diverse menu selection. The ingredients are fresh and dishes are expertly prepared, all for a reasonable price.

Rude staff , seemed to be after we sent back our steak as we asked for well done and it came bloody. Waitress told my daughter " you have to call me, I'm not psychic you know" no need for that comment.

Was a regular here for the Burgers but after going there on Thursday, seeing that they have changed the menu and the burgers for the worst, I will not be coming here again for food. Absolutely shocking the way the burgers have shrunk in size, obviously trying to cut costs but by cutting cost along with poor quality, you will lose customer's!! The tables are always stinking aswell just clean the damm thing's!!

Had a great time few drinks and food before a show at the Princess Royal theatre Great atmosphere

Typical spoons, smell the toilet before you get there. Found a phone in the toilet and handed it in to the bar, didn't get a thank you for doing so. We also went back later that evening and got a distinct impression they didn't like the English as started to talk in welsh when we approached the bar.

The service was okay, but the food was poor. Not sure how sausage, beans and chips can go wrong. The beans were cold and the chips were rubbery due to them being left under a heat lamp for too long. No crayons for the kids menu / activity sheets and had to ask for the drinks that were meant to come with the kids meals.

Wetherspoon is wetherspoon but... Nice place, most of the dishes were not available, doors were banging. Second visit, ordered rare steak, they served a burnt. Thankfully the staff was very nice.

This was only the second time for me to visit with my wife plus my daughter who is a regular here. We all had curries all different, accompanied by lovely naan bread and everything was delicious. We had beers and wine to accompany the meal. The service was great even though the restaurant was almost full. It was tremendous value and we will be back for more soon. Highly Recommended.