1/5 Poppy F. 1 year ago on Google
I
had
made
a
reservation
for
4
people
on
25th
August
at
18.30.
When
I
made
the
reservation
by
phone
on
the
24th,
I
was
not
asked
if
we
wanted
to
be
seated
outside
or
inside
-
due
to
this
and
based
on
the
weather
report,
I
assumed
we
had
reserved
a
table
inside.
When
I
arrived,
I
was
shown
two
tables
outside
which
had
been
reserved
for
the
same
time.
This
was
fine,
however
it
started
raining
a
few
minutes
later
and
everyone
went
inside.
I
had
assumed
having
a
reservation
for
4
people
for
dinner
time
would
mean
to
get
a
suitable
table
inside
as
well.
We
were
seated
at
a
very
small
table
barely
fitting
3
plates.
It
was
in
the
middle
of
the
restaurant
which
was
not
great
because
we
had
a
small
dog
with
us
-
one
of
the
wait
staff
stepped
on
the
dog
because
of
people
having
to
walk
around
the
table
we
had
been
seated
on.
At
19.20,
we
noticed
a
larger
table
in
the
corner
was
empty.
It
showed
reserved
for
19.00
but
since
nobody
was
sitting
there,
we
asked
if
we
could
move.
The
waiter
informed
us
that
it
is
at
our
own
risk
so
if
the
people
who
had
reserved
it
showed
up
but
all
other
tables
were
taken,
they
would
kick
us
out
-
this
is
not
acceptable
since
we
by
this
time
had
ordered
drinks
and
food,
nevermind
that
we
also
had
a
reservation
for
4
people!!!
We
moved
to
the
larger
table
but
had
to
return
to
the
small
table
in
the
center
when
the
other
group
arrived
belatedly.
Eventually,
we
moved
to
a
bigger
table
on
the
other
side
on
the
restaurant.
Everytime
we
moved
(from
outside
in
the
rain
to
indoors,
from
a
tiny
table
that
could
not
fit
out
food
and
drinks
to
a
larger
table),
the
wait
staff
seemed
annoyed.
There
were
other
small
things
which
made
the
experience
bad,
such
as
wait
staff
brining
the
food
first,
then
the
cutlery;
and
wait
staff
not
noticing
empty
drinks.
Over
the
course
of
the
evening,
people
in
our
group
suggested
to
leave
because
they
were
not
enjoying
the
experience.
When
I
paid,
I
asked
wait
staff
if
I
could
provide
feedback
because
I
had
not
been
satisfied
with
the
evening.
I
got
the
very
bored
reply
that
I
can
do
so
via
Google
or
Facebook
-
which
I
am
hereby
doing.
I
have
experience
working
in
customer
service
and
this
is
not
how
paying
customers
should
be
treated.
When
a
reservation
has
been
made
for
4
people,
I
expect
to
have
a
comfortable
space
which
fits
everyone`s
food
and
drink,
and
does
not
pose
a
danger
to
dogs
(since
Cafe
Frida
is
proclaiming
to
be
pet
friendly
-
the
dog
was
not
provided
with
water,
btw).
The
wait
staff
seemed
disinterested
in
creating
a
good
experience.
I
am
aware
that
Cafe
Frida
is
very
popular
(hence
making
a
reservation
for
a
Thursday
evening)
and
that
the
staff/management
will
not
care
about
one
bad
review.
I
hope
this
gets
published
so
other
guests
are
made
aware
that
rain
will
make
a
reservation
redundant.
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