Well, I came to buy a silk scarf (I knew exactly what I want!) and I was sold a different item. The scarf I received is 82% modal and 18% silk while I clearly asked for silk scarfs. Not to mention the fact that I was looking for the one for 420 euro, I was sold one for 470 euro and final price it was 12 800 CZK which is 530+ euro . When I reached back in the hotel and realized how much we were charged and what we were sold, the store was already closed and I couldn't return it. We were leaving city in the early morning so I am stuck with an item I wasn't looking to buy. It was not my first experience in Gucci store but surely the worst one.

Security is very rude, did not let us in. It was 18:50. He said we are close, and closed the door to my face. You need immediately fire this man as he is crazy and appropriate to the shop.

I wish there was an option to give zero stars then I would have gone for that. Myself and my husband went to this Gucci store in prague on 18th august which happens to be my birthday to get my birthday present “Gucci ace shoes” , we asked the staff present there for my size and the woman was so arrogant that she just turned away saying I will get that for you and kept standing there staring at other customers. We waited there for 10 -15 mins and there was nobody to attend although most of the staff was free staring at others. Such a horrible experience from a premium luxury brand like this. I wish I had noted the name of the woman then I would have posted that as well. Not sure if it was racism towards Indian tourists that led to this and we left from the store with such experience.

Very nice

The worst experience of shopping I have ever had. 🤢🤮extremely not kind

Extremely customer not oriented service: I have Gucci watch that stopped working - wanted to get advice on where to repair them. The consultant refused to give us a business card of a relevant contractor (“Please take a photo as a have only business card” - LOL), no other services were advised to us. OK, on the next day we went to the address mentioned on this business card and guess what? There were no office there - locals said us that the provider had closed this location a long time ago. OK again, through the Web we found another location of this provider (on the business card there was only one closed mentioned). At 1st the provider said that they do not repair Gucci watch at all. After we told them about our visit to Gucci shop they were like “well, we can repair (in fact I needed to just change the battery), it will cost ~2K krons and will take at least 2 weeks”. Gucci Prague you should be ashamed of your own workers and your providers…with Swatch watch you would have had my battery change to be made free and immediately at the store.

Perfect

Many of products but if without A SA will advise you to order online because it's cheaper( SA say so!) The service depends on the luck of that day of your, sometimes impressive, sometimes not impressed I give 4 stars for being Gucci. but not included for service Some of them just don't have the ability to cut my pants to the right size for me. Just say it on me!.

Süper and sooooo super 🙂🙃 l visit again gucci today and took some pictures Gucci 👍

In our experience we were served in a good manner, we were given time to look around and as we asked for service it was given straight away. However if you shop in Prague be aware that the price might be higher than the official Gucci prices. In our experience 15% therefore this shop will get only 2 *s

Zero tolerance. Rude service. If necessary, I recommend choosing another Gucci salon.

(Translated by Google) I'm sorry, but the service is terrible. When I arrived, the store was empty, but no one was interested. The only person who greeted me at all when I arrived was a porter. None of those x assistants asked me if they could help me with anything. For a business like Gucci, this is insane, because it's not entirely cheap, and the behavior of the people around it should be completely different from this. I was definitely sorry to give so much money for the product, because of this behavior. I think Gucci should think about who he employs ... Even when I left, when I had already bought the product, no one, except for the portyr, answered. CANNOT BE COMPARED TO LOUIS VUITTON'S OPERATORS .;) Thank you, goodbye. (Original) Omlouvám se ale obsluha strašná. Když jsem přišla tak v obchodě bylo prázdno, nikoho jsem ale nezajimala. Jediný člověk který se mi alspon pozdravil, když jsem přišla, byl portýr. Z těch x asistentů se me ani jeden nezeptal jestli mi můžou s něčím pomoci. U obchodu jako je Gucci je toto nepříčetne, protože to není úplně levná záležitost a chování lidi kolem by měla být naprosto odlišná od této. Vyloženě me mrzelo dávat za produkt takový množství peněz, kvůli tomuto chování. Myslim ze by se Gucci mělo zamyslet nad tím koho zaměstnává... Ani při odchodu, když už jsem měla produkt koupeny tak se nikdo, až na portyra neodzravil. NEDÁ SE POROVNAT S OBSLUHOU U LOUIS VUITTON.;) Dekuji, naschle.

Very veryy rude security guard, screamed at us!!!

(Translated by Google) Cheap prices (Original) Levný ceny

They are really nice to you as long as you want to buy something, When I went to return a bag that I just bought there I got personal questions about why, weird looks at me and comments about ”this never happens here” ”why are you giving it back?” I felt that this was very unprofessional :/

I go there to buy some shoes and asked the staff for some help,the first time they ignore me they act like i was not there and after 15 min one girl is coming and started to explain to me like i was trying to steal them not to buy them.I will never go back to this shop.

I do not understand why would someone shop here where the prices in CZK are higher than paying in EUR in next-door Germany or anywhere else in EU? You can even order online and shipped to Czech. Not only the service is terrible, it is like they have no intention of selling to you from the lack of interest they show. So very different than shopping at a Gucci store in Kuala Lumpur for example. Will never go back and will just buy online.

This Monday, I wanted to buy a pair of earrings for my daughter’s birthday at the shop. When I took out my phone to show the attendant-not hand it to her! Just show her, she snapped “do not show me your phone, we just sell costume jewelry here. You must go on line” I then turned around to look at sunglasses as I wanted to try on and purchase a pair. At this time three people walked in wearing Gucci head to toe. The attendant then ran to them. Desperate for their attention. I looked around and one other attendant was “busy” moving purses around. She was right beside me, she never asked if I needed help. I then asked if “I could try on the sunglasses” she said “yes” and then got “busy” with her purses. Do not come to this store unless you look like you walked out of a Gucci ad. If you are a hard working middle class person, who wants to purchase a couple things, do what the attendant said “go online” this store is just an advertisement for Gucci without the customer experience that you can get at all the other beautiful stores in Prague. Needless to say, I walked out without a jewelry purchase or sunglasses. I also saw the people the attendant had ran after. They purchased nothing as well. What a loss. Sad, really.

Way too crowded in the shop. Should learn from Cartier- Stop people come in and make sure the sales assistants can fully concentrate on their present customers in the store, I've heard their security guards say to the people who waiting outside the store" evey single customer is equally important to us, please wait here for a few minutes." ---- and that's the effort and concept every luxury store should learn from.

Denigrated, thats the feeling i had after going to this shop to pick up a present. Never again will go there and will never get amything from this brand!!!

Amazing service I recently purchased shoes from here and I was fortunate to receive exceptional help from Karina Her guidance and expertise made my experience truly remarkable. Highly recommended!

(Translated by Google) I'm kind. The apple juice is delicious. Bring several sizes and check them. The Tax Refund description is also wonderful (Original) 친절해요. 사과쥬스도 맛있구요. 사이즈도 여러개 가져와서 체크해주고. 택스리펀 설명도 훌륭합니다

The best staff! We bought everything we needed

(Translated by Google) Hruuuuuuzaaaaaa (Original) Hruuuuuuzaaaaaa

Terrible service!

Nice service and good location. You must try back alley.

(Translated by Google) The store is nice but the elements aren't that good (Original) Magaza guzel fakat elemanlar o kadar iyi degil

(Translated by Google) Satisfaction 🙂 (Original) Spokojenost 🙂

(Translated by Google) I would like to ask if you can pay here in cash or only by card? (Original) Chtěl bych se zeptat jestli se zde dá platit v hotovosti nebo pouze kartou?

Very patient and attentive sales staff 👍🏿

(Translated by Google) Staff .... Perfect ..... I enjoyed buying here ..... not once .... For me perfection knows no .. Top (Original) Personál.... Dokonalý..... Nákup sem si užila.....ne jednou.... Za mě dokonalost nezná mezi.. Top

(Translated by Google) Pleasant service. (Original) Příjemná obsluha.

Love ❤️🔝

Almost the best but compared with the gucci shop in Vienna, service better.

Stressy and unfriendly shop assistant speaking russian made the whole experience uncomfortable.

Super :-D

This was my first time in a Gucci store and was instantly new love with the store from everything from the layout to the great employees and would highly recommend a visit

I planned my day around being able to come on time, I came 15 min early before the closing time, and tge security just brushed me off with “7pm is closibg time but we can’t serve you now so it’s closed”. I would not expect luxury brand as Gucci to have such a sloppy organisation and cannot serve customers for the 15min that I should have till 7pm. It took me 40 minutes to get here. Disappointed, 1 extra star just cause I had good experiences before.

Beautiful store and nice set add. We went there to look at wedding rings, but they don't carry them there. 😞

Full range of leather goods from card cases to shoes and bags, plus numerous accessories such as belts. The ready to wear collections can be found at the rear of the store. Helpful and approachable staff.

Good layout and service was friendlier than most other cities and the staff was knowledgeable of the products.

(Translated by Google) Absolute satisfaction. Pleasant and helpful staff. The assistant took care of me like a princess. Experience of a lifetime. I definitely didn't shop here for the last time. (Original) Naprostá spokojenost. Příjemný a ochotný personál. Pan asistent se o mě postaral, jako o princeznu. Zážitek na celý život. Rozhodně jsem nenakupovala zde naposled.

(Translated by Google) Beautiful store (Original) Mooie winkel

Store Managerin hat mich bedient und kann nur sagen Top. Man merkt das die top geschult sind und genau auf dich eingehen und dir ehrlich helfen. Spontan 5 Stellig ausgeben und bereure nichts! Kaufe gerne ein wenn ich in Prag bin. Liebe Grüße Philipp

(Translated by Google) Above all, I want to thank the seller, who is signed on the account as Horáková. She was really nice and charming! Thank you so much for the great messenger. (Original) Nadevše chci poděkovat prodávající, která je na účtu podepsána jako Horáková. Byla opravdu příjemná a okouzlující! Děkuji moc za bezva messenger.

(Translated by Google) Asterisk down for a smaller assortment of goods. Otherwise, the staff is always professional and friendly. (Original) Hvězdička dolů za menší sortiment zboží. Jinak personál vždy profesionální a přátelský.

(Translated by Google) Helpful and very customer-oriented staff who are dedicated to the customer, but at the same time not intrusive. Pleasant experience. (Original) Ochotný a velmi prozakaznicky orientovaný personál, který se zákazníkovi věnuje, ale zároveň není vtiravy. Příjemný zážitek.

Better value at the London store

(Translated by Google) I would like to highlight the work of Mr. Tomas, thank you very much for your helpfulness and willingness. We were first taken in by a Russian-speaking lady who obviously didn't even want to serve us. When asked if the product was available, she claimed that it was sold out - in 10 minutes, Mr. Tomáš suddenly has no problem and the goods are in stock? :)) (Original) Chtěl bych vyzdvihnout práci pana Tomáše, moc děkujeme za vstřícnost a ochotu👍🏼 Nebýt jeho, ani bychom nepořídili. Prvně se nás ujala rusky mluvící paní, která nás očividně obsluhovat ani nechtěla. Při dotazu zda je daný produkt k dispozici tvrdila, že je vyprodáno - o 10 minut u pana Tomáše najednou není problém a zboží je skladem? :))

Wanted to buy a belt, it was the soul purpose of going in there, very unhelpful staff. I was expecting the staff to be more accomadating given the cost of things. But no. I would suggest some personality training.

I was there to buy a bag and they hadn't it displayed but in stock. Got a new one for my review and could keep it one day long for the payment. They have free wifi and the doorman as well as other services is very kind. One thing to mention, there are always many Chinese visitors there and maybe it is the reason why they have Chinese speaking employees there as well.

Very friendly employees. They served us very well, even though we canceled our purchase after all preparation due to a course and price issue. Highly recommend the professional way to work with customers.

Indian restaurant.. it nice

Fansy, highclass, with alot af personal at work.

It was my first time ever visiting a luxury goodies store and I was astonished by how they treat customers in Gucci, it was really great experience!

Very good looking shop for very bad looking clothes. And I don't mean it in a bad way. 🤷‍♀️

(Translated by Google) I recommend a great store‼ ️❗️❤️ (Original) Polecam świetny sklep ‼️❗️❤️

(Translated by Google) Gucci gang (Original) Gucci gang

(Translated by Google) I have always liked GUCCI products. There is no need to queue up to enter as LV. The shopping environment is comfortable. But the fly in the ointment is that the Chinese people are not very kind and polite to the Chinese. Later, they found a foreigner to help with the checkout. At least, I won’t look like a Chinese. (Original) 我一直很喜歡GUCCI的產品，這裡沒有像LV一樣需要排隊才能進入，購物環境整體算是舒服，但美中不足的是華人對華人的服務態度沒有很親切及禮貌，後來找了一位外國人幫忙結帳，至少不會像華人一樣給臉色看😪

(Translated by Google) How to sell ordinary things at extraordinary prices ... (Original) Kterak prodat obyčejné věci za neobyčejné ceny...

(Translated by Google) It's genuine, but there are 4 ways to give your wallet a bond and scratch it with your nails and take it with you. (Original) 정품인데 지갑 까진거 주고 본드붙어있는거 손톱으로 막 긁어서 손님보고 가져가라고 하는 4가지 없는 곳임 ㅡㅡ

(Translated by Google) Only Chinese staff will be assigned ㅋㅋㅋ I know I'm Korean ㅋㅋ ㅋㅋㅋ And I looked around and went back in. (Original) 중국인 직원만 배정합니다 ㅋㅋㅋ 한국인인거 알면서도요 ㅋㅋㅋㅋㅋ 그리고 좀 둘러보고 다시 들어갔더니 자기들끼리 계산대에서 쳐다보며 킥킥대더군요;

(Translated by Google) Delicious service, however, I did not buy anything as I did not feel that I needed. I give them 4 stars for their service and they are missing the last one because most of it was in stock (Original) Lækker service, dog købte jeg ikke noget da jeg ikke følte at jeg behøvede. Jeg giver dem 4 stjerner for deres service, og de mangler den sidste for at det meste var på lager

(Translated by Google) Gucci is always Gucci! Bags, glasses and other accessories .... (Original) Гуччи - всегда Гуччи! Сумки,очки и прочие аксессуары....

(Translated by Google) The Chinese reception was great, kind and patient to serve us (Original) 中文接待很棒,親切有耐心的服務我們

Koo

(Translated by Google) Very friendly service and interesting assortment. (Original) Velice příjemná obsluha a zajímavý sortiment.

(Translated by Google) A little more expensive, but nicely (Original) Trochu dražší, ale pěkně

Went to the Gucci store in Prague for the first time to buy my husband a gift for our one year anniversary . I was greeted really well by the staff and they were very courteous and polite.

(Translated by Google) I can also ask the kids at the gucci store (Original) Môžem sa spýtať môžu aj deti do gucci obchodu

(Translated by Google) Those prices correspond to the quality.😊 (Original) Ty ceny odpovídají kvalitě.😊

(Translated by Google) Today's visit to the boutique is a huge disappointment. I came to buy shoes, we entered the store, no one took us, so I went to choose shoes myself. I do not understand how in a boutique of this price category can let customers go around the store unnoticed. After five minutes when the saleswoman came, I just reported the size of my shoes and during the rehearsal asked if she would show me my purse. She brought it to me, threw a purse worth 50,000 on the couch, told me nothing about it, and told me she was going to prepare a package of shoes. No remark, for example, it suits me, nothing ... A person would be pleased ... they gave us water with a cup to drink ... 😂😂 you buy a thing for 14 thousand and they do not give you a glass I don't have to take off my shoe with my other shoe but my hands Vuitton incomparably better, Škoda ... (Original) Dnešní návštěva butiku obrovské zklamání. Přišla jsem si koupit boty, vešli jsme do obchodu, nikdo se nás neujal, šla jsem si teda vybrat boty sama. Nechápu jak v butiku této cenove kategorie mohou nechat chodit po obchodě zákazníky bez povšimnutí. Po Peti minutách kdy paní prodavačka přišla jsem jen nahlásila velikost bot a při zkoušení se zeptala jestli by mi neukazala kabelku. Donesla mi ji, mrskla mi kabelku v hodnotě 50 tisíc na gauč, nic mi k ni neřekla a oznámila mi ze jde připravit balík s botama. Žádná poznámka ze mi třeba sluší, nic..Člověka by to potěšilo...k pití nám dali vodu s kelimkem...😂😂 kupujete si věc za 14 tisíc a nedají Vám ani skleničku 🤷‍♀️ Při placeni U kasy mi bylo oznámeno ze nemám botu zouvat druhou botou ale rukama 🙄 Já nejsem zadnej vatař, na boty jsem musela šetřit a těšila jsem se ze budu mít kromě bot i hezky zážitek, tak jako jsem ho měla u vuittona ale bohužel se tak nestalo...servis v Louis Vuitton nesrovnatelne lepší, Škoda...

(Translated by Google) Friendly staff. (Original) 친절한 직원.

It was my first visit to the boutique a few days ago and also my last. If someone who was in training served me, I would have understood, but the service from the boutique manager was terrible. She is not interested in serving, that I have to wait for the sales staff, who are free and then I will be served. When I asked her why she can't serve me, I was told that she is the manager and she doesn't serve. So I got up in shock and left, I've never experienced that in a luxury boutique before, I don't recommend it

The most horrible service I have ever experienced. No one was really willing to provide me with the items I was looking for. Everyone was giving me a really weird look. The cherry on the cake was the manager!!! Unbelievably how one of the main persons in the store can behave so badly to the clients. Super arrogant and unpleasant women. People like her shouldn’t be working in retail at all! If you don’t like your job, quit and find something you like to do.

Very pleasant experience, the shop assistant and security were really nice towards me. The store looks very elegant and clean. I was asked if I need anything to drink and how are my holidays in Prague. I got the cap which I wanted so everything was on point, so the time spent here was enjoyable.