Honestly, so disappointing. They’ve been closed for 3 months but haven’t managed to get minor issues sorted. Window in living room doesn’t close, fridge door broken, cigarette burns in the sofa. No welcome pack even though advertised on the website. Spoke to a rude receptionist who said it’s all due to COVID. I wasn’t aware that Tesco stopped selling milk due to covid. Anyway, all that aside they are still charging £400 a night so very disappointing. I would avoid where possible, Quebec’s is half the price and COVID doesn’t stop them putting milk in your fridge.

These apartments are amazing. They provide fresh milk, tea, coffee, cold drinks. Staff are helpful. Beds are comfy. Only down fall is that you have to hang the towel at other side of the bathroom......thats hardly a complaint.. Honestly the best apartments i have ever stayed at.

Beautiful apartment with a luxurious feel, we were surprised to find it very quiet despite being in the city centre. We stayed for one week and the apartment had everything we needed for a comfortable stay. Very clean and the staff couldn’t have been more friendly and accommodating. Highly recommend when staying in Leeds.

Really bad experience. Good decoration and terrible staff. You will encounter serious fraud and racial discrimination, once you enter the house, the staff can slander you without reason for stealing their things and try to threaten you with reparations. My friends just used the public toilet here, and as soon as they came out they were accused by the staff of stolen their things. Two staffs suddenly yelled at them and threatened to pay for the damage to the apartment with no evidence. There was no apology from the apartment after a month. I should admit that some of the staff here are friendly and kind, but not all.

Lovely apartment, very helpful at reception, even very kindly, looked after my suitcases after my checkout time, until the evening... Bed was comfortable but the bottom sheet was too small to fit.... Would definitely stay again.

I am very dissapointed. Last time I stayed at The Headrow and it was great. This time at Basinghall there is no one at reception , so there is no 24 hour concierge. On top of that they didn't tell me they only clean every four days and only staying for four days. Had I known that I wouldn't have booked here.

Absolutely amazing place to stay and soooo upmarket. 5 mins from the centre of town. Had a fully equipped kitchen fridge, freezer,dishwasher, kettle and toaster. Even has a washer, iron and we were given bread and milk jams etc for breakfast etc Would definitely recommend and go back

Booked this as a replacement to my original booking... amazing place just loved. Superb location right in the centre of Leeds and accessible to all the amenities and shops ...only problem is expensive parking ...even though the hotel gives 25% discount in the qpark ...superb security... however check in process can be improved.

Modern yet homely apartments with all the amenities you’d expect of a top hotel! Very friendly staff and easy check in makes this the ideal place to stay.

This was my 2nd time staying at the Basinghall site, and I would happily stay there again as the suites are of an overall high quality in a fabulous central location, and I have found them to be both comfortable and great value on both occasions. The location is superb, right in the City Centre with bars, restaurants, all the shops you could want and Express supermarkets all within minutes walk. It’s a very easy walk to and from the train station too from there. As the building has no reception, check in is round the corner at their other site just off The Headrow, and has limited hours but I was aware that self check in was possible if not within those times. I was also aware there was a pretty sizeable deposit to be taken for breakages etc (in my experience the deposit is refunded within 2 working days). Staff on Reception were very efficient and I had key cards within a few minutes. The building itself is pretty plain from the outside, but inside is nice and fairly elegant. My experience was that it was very quiet all evening. The suite given to me on both occasions was slightly below ground level accessible by a few stairs, facing an internal courtyard, so the view wasn’t inspiring to say the least!!Other floors are accessible by lift. The suite was clean, with what I thought was a very tastefully done decor, and contains a very large living area with the back wall containing a kitchen area with full size fridge, worktop, Bosch cooker and hob, washing machine and dishwasher. A dishwasher tablet is provided, along with cutlery and dishes and other cooking and cleaning implements, and two bottles of complimentary water were in the fridge. The bin was a bit bashed in, which slightly spoiled the otherwise immaculate area. Opposite to the kitchen area is a dining table (the table was already laid as if for dinner for two - I can’t say I’m a fan of this as it just allows dust to gather, but the plates and table looked clean), comfortable sofa and armchair and Samsung TV with full access to their Apps. The bathroom is a good size, with both overhead rain shower and smaller shower head working very well. The basin area has sufficient room to place a good amount of bathroom products on it. Towels were of a good standard. Dressing gowns were also provided. The bedroom contains another Samsung app enabled tv, a chest of drawers, bedside tables on either side and a wardrobe including a safe. The bed itself was big and very comfortable but was rather low down - my preference would be for it to be on a higher base. I had no major issues during what was a relaxing stay, although on both occasions I’ve found the air conditioning to be completely ineffective and if temperatures were higher I imagine it could get uncomfortable given the location within the building and minimal air flow - as it was, with the windows open as much as they could all night (which isn’t a lot), it was fine. I also realised during the evening that no cups were in the cupboards and certain cutlery was missing from the table - it turned out that these were in the dishwasher and unwashed which was annoying and did lead to questions about whether staff are checking the appliances regularly after each stay. However, these ultimately minor inconveniences in the circumstances didn’t detract from a very comfortable and good value stay.