Featured Reviews


Frequently mentioned in reviews: stay (28) booking (19) stayed (17) room (17) apartment (14) staff (12) Bells (12) night (11) Leeds (11) Airbnb (11)
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  • 5/5 Sam W. 1 year ago on Google
    Absolutely loved this place. Stayed in Liberty and the vibes are 10/10. Lovely and clean with all the amenities in the apartment you would ever need. The reception staff are super helpful too - nothing is ever too much. Will definitely be back!
    2 people found this review helpful πŸ‘

  • 5/5 PHILL H. 1 year ago on Google
    Absolutely amazing place to stay , so clean and cool , staff were ace , very friendly , would defo come back , we were in liberty , only thing that was a slight disappointment was we had scaffolding blocking our view in the hot tub area which we didn't know about , but never mind
    2 people found this review helpful πŸ‘

  • 5/5 Natalie F. 2 years ago on Google
    Upon arrival we were met by friendly staff that couldn’t do enough for us. The main reception area was beautiful and smelt incredible. Once checked in we were taken to our apartment for the evening which was Big Ben and shown around. All I can say is the pictures on the website don’t do this apartment justice and the private terrace is to die for and looks particularly breath taking at night with all the lights with the backdrop of the city. Visiting the bells is an absolute must and we will definitely be back thank you so much Nat, Sandra, Kim & Vicky Sent from my iPhone
    2 people found this review helpful πŸ‘

  • 5/5 Tegan C. 3 years ago on Google
    This is a hidden gem of Leeds! Absolutely faultless and probably the nicest serviced apartment I’ve ever stayed in! The attention to detail, hygiene, personal touches, Technology and location are hard to beat! The welcome from reception and tour gave us all the information we needed to have a perfect stay! We will be returning very soon as we have just booked to go again! Highly recommended πŸ’œ
    2 people found this review helpful πŸ‘

  • 5/5 Chloe W. 1 year ago on Google
    Me and my partner stayed here for the first time in the Emmanuel and honestly it has been our best stay we have ever experienced. When we first walked in, the lobby smelt absolutely amazing (I have to know what scent these were lol) and the staff were lovely! The lobby was low lit which gave the place a real warm and cosy setting. We were also offered complimentary drinks! When we got to our room we were honestly amazed at how nice it was. The rooms themselves were pristine and the decor was absolutely amazing! I feel every room had a really personal touch and even the rooms smelt gorgeous. Everything was so open and it was a real nice touch that the fridge was stocked for any drinks you wished to purchase during the stay. Honestly if we could rate any more stars we would, our only wish is that we could have stayed for longer! We have now booked to come back in October to celebrate both our birthdays in the Big Ben room and we are super excited to come back. Thank you!
    1 person found this review helpful πŸ‘

  • 5/5 Alfie B. 1 year ago on Google
    My favourite place to stay over in Leeds! I have stayed in numerous apartments and they were all fantastic. The little extras were a great touch and the hot tub makes for a relaxing end to the day. Only a few minutes walk from the best bars and restaurants in Leeds.
    1 person found this review helpful πŸ‘

  • 5/5 Jo B. 5 months ago on Google β€’ 25 reviews
    Just spent the night in The Emmanuel rooms at The Bells. Totally exceeded our expectations. James and Jordan were so helpful and kind and the rooms were vast and comfortable. Huge beds and a massive comfy sofa and a kitchen with everything you'd need for one night. We'll be back many times... thanks so much for a great stay... πŸ˜€

  • 5/5 Rebecca 1 year ago on Google
    I've stayed here a few times and every time I have it's been absolute bliss. The furniture and decor is beautiful, the hosanna in particular is stunning. The staff are very welcoming, offering me a glass of prosecco on arrival and responsive when I had a query or request. Thank you for a wonderful time.
    1 person found this review helpful πŸ‘

  • 5/5 Vicki E. 1 year ago on Google
    We had the most incredible stay! From the moment we arrived until the moment we left, collectively we had the best time! The beds are enormous and so comfortable, the rooms are decorated to the highest of standards, the entire place is spotless clean and we loved all the luxury touches everywhere make it a very memorable spot to stay. Positioned in the middle of Leeds meant that within a minute you are in the thick of it with bars and restaurants, we wouldn’t consider staying anywhere else in Leeds and have rebooked to come back in a couple of months! Thanks for looking after us!
    1 person found this review helpful πŸ‘

  • 5/5 U A. 1 year ago on Google
    By far the best place I’ve stayed in. Everything from the reception up to the room was ace! Big shout out to Charlie who made sure our stay was above and beyond. We will definitely be returning at some point.
    1 person found this review helpful πŸ‘

  • 5/5 Jack S. 1 year ago on Google
    Amazing experience. All the facilities were great. Stayed in the hosanna room and we didn’t want to leave. Charlie really went above and beyond for us, even when we smashed a bottle on the way out and releasing helium filled balloons in the reception , making a not-so-graceful exit! Also the gentlemen on the late shift helped us replace the gas canister for the fire outside. Thank you all. We will definitely come back and happily take a 20% discount after leaving this review πŸ‘πŸ˜
    1 person found this review helpful πŸ‘

  • 5/5 Dina 1 year ago on Google
    We’ve just come back from our stay at The Bells, we stayed in Santa Maria. The lobby was breathtaking as it was all decorated for Valentine’s Day, this was a really nice touch. We done our booking directly through Charlie who was exceptional and made our stay 10/10. The room it self was amazing, we are already planning our next trip back. Amazing location walking distance from town centre. 100% recommend once you stay here you won’t want to stay anywhere else!!
    1 person found this review helpful πŸ‘

  • 1/5 Mohamed C. 1 year ago on Google
    Booked and confirmed with Airbnb on the 2nd November, cancelled 2 weeks later on the 18th the night before the night we were meant to go because they had another booking made through their website. All we got was an apology even though we had made the booking first.
    1 person found this review helpful πŸ‘

  • 5/5 Irene K. 1 year ago on Google
    Words cannot even begin to describe how incredible my experience in the Lutine Suite was. I arrived to a bath running with rose petals, personalised Christmas crackers for all the guests and a lovely birthday gift from The Bells team. A huge thank you to Charlie who made us feel so welcome and looked after. You could really tell that he had put so much thought and effort into creating a beautifully bespoke experience - high end, yet homely and comforting. I will certainly be back! Highly recommend!
    1 person found this review helpful πŸ‘

  • 1/5 Stevan T. 1 year ago on Google
    Customer service for somewhere that charges so much was disappointing to say the least. We made a booking through Airbnb for our weekend apartment on the 2nd November for the 19th November. Everything was confirmed on their end and payment was taken. Now at 4:15pm on the 18th November, we get a call to say they have double booked us and apologised. Meaning this company takes booking through their website and through Airbnb and should a booking go through the site rather than paying Airbnb, they can just cancel us the evening before and offered us nothing in return but an apology. To confirm, I was told over the phone there was nothing they could offer other than an alternative date, so replying that you would usually offer anything is false, as you did not offer me anything but a refund a day before we are due to stay. You only offered a refund to which you had no choice to do under the circumstances. To update, I will remove this review should Airbnb be able to prove that this was their error and you were not contacted and given notice, however after booking 17 days ago today, I highly doubt this is the first instance you have been notified of our booking. This review was not made in malice, however it is crazy to see how annoyed you can get as a company yet be fine with customers being informed last minute, completely ruining their weekend plans. I have contacted Airbnb directly asking for confirmation and proof that you were not contacted until today, should you wish, please send any relevant proof that today was the first time you were contacted and I shall review this review. However, blaming a booking system and Airbnb after over 2 weeks of having had the booking with ourselves, it would seem that it is more like you have accepted a booking through your website and taken it upon yourselves to cancel our Airbnb booking, for how I see up to now, greed. I am not an unfair person, so will await any relevant proof of my review, however Airbnb have informed me after your phone call that you needed to cancel and refund the booking due to double booking. Your staff member was friendly on the phone call, however the position we have been put into does not counteract my decision to show what we have now been put through as a customer. Edit: As said.. Please send proof that today was the first time you have received notice after 17 days of my booking and I am happy to re-view. Your replies seem to be only about you as a company and how you have been affected by this review instead of understanding and apologising and sending any relevant proof that you were not in fact in the wrong. I have been fair to ask for evidence that you were only contacted 16 days after we booked and it was confirmed, yet you are still busy replying about how the review is malice. This experience has been unheard of. To add to your defamatory remarks reply, we booked your apartment through Airbnb, you received a booking through your website for the same apartment as you cannot double book through Airbnb, therefore you cancelled our booking intentionally when you called me? Leaving the other booking which was made through your website still active. So I am struggling to understand which part of this "defamatory remark" is untrue? Please, focus on getting this review taken down, by sending the proof I am wrong, rather than finding argument in a review that only tells what has happened today, nothing more.
    1 person found this review helpful πŸ‘

  • 1/5 Huma K. 1 year ago on Google
    Booked our apartment 3 weeks ago for my sisters birthday and 5 days before we have our booking they ring us to say they have doubled booked they weren't apologetic they didn't offer any alternative solution even though it was there fault they doubled booked. It's disgusting how they have dealt with the situation. Not only didn't they double book our apartment they told us we we have to wait 7 days for a refund,beyond mortified with there service ,how do you justify your actions 5 days before ..leaving us out of pocket and ruining my sisters birthday for a mistake you guys made.
    1 person found this review helpful πŸ‘

  • 1/5 Pablo B. 1 year ago on Google
    The room has a hip style, but it's hard to appreciate the work that has gone into a room when the basic essentials and maintenance of a room are lacking. What a unpleasant stay. We wanted to love this place. My girlfriend and I stayed at The Bells in Nov 2022 at one of their premier rooms (The Liberty) for what was suppose to be three nights. It wasn't clean, nor maintained, and the cherry on top was the construction. The room was dusty, parts of the room were uncleaned, rose pedals found underneath furniture, stained sheets (including blood), all the vents/extractors covered in dust, not a good look. The room had been roughed up, and haphazardly put back together. There were stains in every section of the carpet: entrance area, living room, bedroom and in different colors. There are spot painted repairs that were not color matched. A lot of loose pieces that shouldn't be loose, including a tile in the bathroom. The construction. We woke up to construction at 8:30am our first two mornings. They were doing construction on the roof above us and/or a shared wall, and it wasn't minor stuff. There was drilling, sawing, hammering metal, heavy duty construction. We spoke to the front desk about the construction both days and though the drilling stopped the first day everything else continued. It was very loud and unbearable. I am from NYC so construction is not uncommon, but this was heavy stuff. The construction noise lasted to 4pm both days. We decided to leave before our final night because we needed a good night sleep and booked a hotel a few minutes away. The sad part about this whole situation is that we booked this hotel early August and to have the hotel do repairs during our stay in November was unacceptable, furthermore without notifying us of the scheduled repairs. We paid over $1500 for 3 nights and couldn't even get a good night's sleep.
    1 person found this review helpful πŸ‘

  • 5/5 Shaunna M. 3 years ago on Google
    Wow! Hidden gem! πŸ’Ž words can not explain just how fabulous this place really is. We stayed on October 17th and we stayed in liberty and it is most definitely the best place I've stayed in by far!! The staff are really polite. It was very clean! Fabulous decor. Private jacuzzi was fabulous it is expensive but definitely worth every penny! I will definitely be back! Thanks for having us. :)
    1 person found this review helpful πŸ‘

  • 5/5 kelly b. 1 year ago on Google
    The most incredible place. We stayed one night in the Emmanuel & there is absolutely nothing out of place. Would recommend to anyone.
    1 person found this review helpful πŸ‘

  • 5/5 Luke C. 1 year ago on Google
    Brilliant stay by far the best place I have stayed in Leeds. Great location and great fridge selection. Would defiantly come back
    1 person found this review helpful πŸ‘

  • 5/5 Ben W. 5 months ago on Google β€’ 6 reviews
    We had an amazing stay at the Bells. The service from the staff, attention to detail and place itself was incredible. We stayed in Liberty which was cool, classy and modernised. Highly recommend - you won’t regret it!

  • 5/5 Simon J. 1 year ago on Google
    100% the best place to stay in Leeds!! I have had the pleasure of trying out most of these beautiful apartments and never a disappointment! All staff are great and can not do enough for you and a added bonus they are dog friendly! Perfection from start to finish with complimentary fizz on arrival, stunning views of Leeds Minster from most apartments perfect for a romantic night away or sharing a good time with friends!

  • 5/5 Lee H. 1 year ago on Google
    Myself and girlfriend stayed in the Liberty apartment for just 1 night and wished we could have stayed for more! What an amazing experience. All of the staff are so lovely and very helpful, the room was so clean with all the facilities you'd need for a relaxing stay. The hot tub area is completely enclosed and private so there are no worries of anybody looking in and you're provided with soft robes for the ultimate spa experience. 100% recommend it for anyone and will definitely be coming back in the future, thank you The Bells! :)

  • 5/5 Timmy J W. 11 months ago on Google
    I recently had the pleasure of staying at Bells Serviced Apartments in the Hosanna suite during my visit to Leeds, and I must say that it was a truly fantastic experience. From the moment I arrived, I was impressed by the impeccable service and attention to detail provided by the staff. The location of the apartments is excellent, situated in the heart of Leeds with easy access to various attractions, restaurants, and shopping centers. Whether you're a tourist or a business traveler, you'll find that everything you need is just a short walk away. Upon entering my apartment, I was immediately struck by the beautiful scents and its modern and stylish design. The decor was beautifully done, creating a warm and inviting ambiance. The apartment was spotlessly clean, and the furnishings were comfortable and of high quality. It truly felt like a home away from home. One of the standout features of Bells Serviced Apartments is the level of amenities provided. The kitchen was fully equipped with modern appliances, allowing me to prepare my meals whenever I wanted. The complimentary Wi-Fi was fast and reliable, which was essential for my work requirements. The apartment also had a large flat-screen TV with a wide selection of channels, perfect for relaxing after a long day. The bed in my apartment was incredibly comfortable, providing a restful night's sleep. The linens were of excellent quality, and the room was soundproofed, ensuring a peaceful and uninterrupted sleep experience. The bathroom was spacious and well-appointed, with a powerful shower and plenty of fluffy towels. What truly set Bells Serviced Apartments apart was the exceptional customer service. The staff was friendly, professional, and always willing to go the extra mile to ensure a pleasant stay. From assisting with luggage to providing recommendations on local attractions, their attentiveness was truly commendable. In summary, I cannot recommend Bells Serviced Apartments enough. The combination of a prime location, stylish and well-equipped apartments, and top-notch customer service make it an excellent choice for anyone visiting Leeds. Whether you're staying for a short or extended period, you can expect a comfortable and enjoyable stay at Bells Serviced Apartments.

  • 1/5 TC 6 months ago on Google
    Unwanted marketing nonstop text messages. Stayed over 1 year ago, fairly average. I Have stayed at numerous other apartments at other companies for half the price that are better. The main problem is a year on I’m still receiving unauthorised marketing text messages despite never once opting in for marketing. I opted out of the marketing and blocked their business number and yet somehow I’m still receiving non stop text messages. STOP SENDING ME MARKETING TEXT MESSAGES

  • 5/5 Alex 6 months ago on Google β€’ 1 review
    Management was kind enough to let us shoot a film here. Amazing place and amazing location. Staff is spectacular and very kind. Seen all the rooms and they are better than the pictures. Some of the rooms are gigantic like The Liberty, which I think is the best. For sure will return at some point!
    1 person found this review helpful πŸ‘

  • 5/5 Emma B. 5 months ago on Google β€’ 2 reviews
    The most amazing stay! My partner booked for us to stay at The Bells for my birthday and we had the best overnight stay ever. Jordan was so friendly and welcoming and was even able to offer us an upgrade for the night which we were so grateful for. We were shown to our room and Jordan talked us through everything we needed for our stay. The room was spotlessly clean and decorated so beautifully and had everything we needed. We were offered drinks vouchers for a nearby bar and recommendations for evening drinks. I would return here in a heartbeat and will definitely stay again. Thank you for a fantastic stay!


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