1/5 Stevan T. 1 year ago on Google
Customer
service
for
somewhere
that
charges
so
much
was
disappointing
to
say
the
least.
We
made
a
booking
through
Airbnb
for
our
weekend
apartment
on
the
2nd
November
for
the
19th
November.
Everything
was
confirmed
on
their
end
and
payment
was
taken.
Now
at
4:15pm
on
the
18th
November,
we
get
a
call
to
say
they
have
double
booked
us
and
apologised.
Meaning
this
company
takes
booking
through
their
website
and
through
Airbnb
and
should
a
booking
go
through
the
site
rather
than
paying
Airbnb,
they
can
just
cancel
us
the
evening
before
and
offered
us
nothing
in
return
but
an
apology.
To
confirm,
I
was
told
over
the
phone
there
was
nothing
they
could
offer
other
than
an
alternative
date,
so
replying
that
you
would
usually
offer
anything
is
false,
as
you
did
not
offer
me
anything
but
a
refund
a
day
before
we
are
due
to
stay.
You
only
offered
a
refund
to
which
you
had
no
choice
to
do
under
the
circumstances.
To
update,
I
will
remove
this
review
should
Airbnb
be
able
to
prove
that
this
was
their
error
and
you
were
not
contacted
and
given
notice,
however
after
booking
17
days
ago
today,
I
highly
doubt
this
is
the
first
instance
you
have
been
notified
of
our
booking.
This
review
was
not
made
in
malice,
however
it
is
crazy
to
see
how
annoyed
you
can
get
as
a
company
yet
be
fine
with
customers
being
informed
last
minute,
completely
ruining
their
weekend
plans.
I
have
contacted
Airbnb
directly
asking
for
confirmation
and
proof
that
you
were
not
contacted
until
today,
should
you
wish,
please
send
any
relevant
proof
that
today
was
the
first
time
you
were
contacted
and
I
shall
review
this
review.
However,
blaming
a
booking
system
and
Airbnb
after
over
2
weeks
of
having
had
the
booking
with
ourselves,
it
would
seem
that
it
is
more
like
you
have
accepted
a
booking
through
your
website
and
taken
it
upon
yourselves
to
cancel
our
Airbnb
booking,
for
how
I
see
up
to
now,
greed.
I
am
not
an
unfair
person,
so
will
await
any
relevant
proof
of
my
review,
however
Airbnb
have
informed
me
after
your
phone
call
that
you
needed
to
cancel
and
refund
the
booking
due
to
double
booking.
Your
staff
member
was
friendly
on
the
phone
call,
however
the
position
we
have
been
put
into
does
not
counteract
my
decision
to
show
what
we
have
now
been
put
through
as
a
customer.
Edit:
As
said..
Please
send
proof
that
today
was
the
first
time
you
have
received
notice
after
17
days
of
my
booking
and
I
am
happy
to
re-view.
Your
replies
seem
to
be
only
about
you
as
a
company
and
how
you
have
been
affected
by
this
review
instead
of
understanding
and
apologising
and
sending
any
relevant
proof
that
you
were
not
in
fact
in
the
wrong.
I
have
been
fair
to
ask
for
evidence
that
you
were
only
contacted
16
days
after
we
booked
and
it
was
confirmed,
yet
you
are
still
busy
replying
about
how
the
review
is
malice.
This
experience
has
been
unheard
of.
To
add
to
your
defamatory
remarks
reply,
we
booked
your
apartment
through
Airbnb,
you
received
a
booking
through
your
website
for
the
same
apartment
as
you
cannot
double
book
through
Airbnb,
therefore
you
cancelled
our
booking
intentionally
when
you
called
me?
Leaving
the
other
booking
which
was
made
through
your
website
still
active.
So
I
am
struggling
to
understand
which
part
of
this
"defamatory
remark"
is
untrue?
Please,
focus
on
getting
this
review
taken
down,
by
sending
the
proof
I
am
wrong,
rather
than
finding
argument
in
a
review
that
only
tells
what
has
happened
today,
nothing
more.
1 person found this review helpful π