3/5 jason H. 2 years ago on Google
This
is
the
second
time
we
have
visited
Fiesta
Americana
(not
to
be
confused
with
Grand
Fiesta
Americana)
we
only
revisited
because
of
the
great
food,
room,
service
we
received
back
in
December
2019,
at
that
time
it
was
the
best
4*
we
have
ever
visited
and
we
travel
the
world
extensively.
My
Lord,
how
can
a
hotel
change
so
much,
I
fully
appreciate
that
the
mechanics
of
running
a
hotel
have
changed
due
to
the
ongoing
pandemic
but
Wow
seriously.
We
travelled
to
the
hotel
on
9th
December
2021,
checked
in,
all
good,
paid
for
an
upgrade
for
the
sum
of
$95
per
night
based
on
14
nights
everything
is
going
well
so
far,
room
was
wonderful,
9th
floor,
good
views,
very
clean.
basically
all
we
would
expect
from
our
previous
visit.
From
this
point
it
turned
to
disorganized
chaos,
the
fiesta
has
a
few
restaurants
that
you
have
to
book
a
table
with
the
buffet
style
restaurant
open
to
all-comers
if
you
didn't
fancy,
the
restaurant
style
dining.
The
chaos
started
when
you
had
to
book
your
table
first
thing
in
the
morning
when
collecting
your
towels
for
the
sun
loungers,
with
available
times,
usually
being
given
the
option
of
6.15pm
or
9.00pm,
ok
so
you
can't
have
dinner
at
7.30
to
8.30pm
which
we
would
assume
is
around
a
regular
dinner
time
required,
no
worries
after
the
first
dining
experience
as
the
food
can
only
be
described
as
inedible.
the
hot
food
was
cold,
the
cold
food
was
warm,
swimming
in
grease
and
just
plain
terrible
(take
into
account
e
travel
in
India,
so
its
not
like
we
have
Michelin
star
tastes
or
expect
Michelin
star
food)
the
food
was
so
below
the
quality
we
had
received
previously
that
we
decided
to
eat
out
the
majority
of
the
time
on
top
of
this.
we
was
informed
that
restaurants
would
be
closed
with
no
prior
warning
with
only
one
restaurant
left
open
for
all
the
guests,
hence,
another
reason
to
eat
out.
On
day
8
we
was
informed
that
the
hotel
would
be
shutting
completely
to
all
guests
as
a
corporate
event
would
be
taking
over
the
hotel
within
2
days....
although
we
had
paid
for
the
upgrade
and
booked
our
Pre
flights
test
prior
to
return
to
the
UK.....
We
tried
to
contact
our
travel
Rep
(TUI
by
the
way)
and
they
were
worse
than
useless.
it
took
my
wife
to
basically
refuse
to
leave
the
hotel
until
our
upgrade
costs
were
reimbursed
We
booked
another
hotel
at
our
cost
for
the
remainder
of
our
vacation.
The
only
saving
grace
for
this
hotel
was
the
staff,
they
are
friendly
courteous
and
are
willing
to
help
and
offer
advice,
otherwise
this
would
be
1
star
its
such
a
shame
that
the
hotel
has
let
itself
become
so
down
market
Staff
9/10
Location
7/10
Rooms
and
Service
7/10
Front
Desk
5/10
Pool
area/beach
front
3/10
(due
to
a
rewards
scheme
allowing
reservations
of
up
to
70%
of
sun
loungers)
Restaurants
&
Food
2/10
Information
1/10
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